Enable offline loading in the app
The fact that you can’t load the eSIM without internet makes little sense. Also could simplify the connection process.
关于 Airalo
数据更新- 网站
- airalo.com
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 989 条评价
- 差评回复率
- 68%（263/385 条）
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商家自述
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
以上内容由商家自行提供，未经平台核实。Airalo靠谱吗？
Airalo（airalo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 989 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 68% 的差评；评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Very limited data coverage
Unable to connect to data in any city other than Mumbai. Highly unreliable and very disappointing that the coverage area is so small. Will not be using Airalo again!
Every trip
Every trip, have problems with your instructions for activating Airalo on my iPhone. Clearer instructions with screen shots of the steps would be appreciated. My son-in-law had to contact an online helpline to resolve the issue. Until it was resolved, a few days into my trip, I was charged for roaming by my carrier.
It stopped working
Airalo 回复2026-10-20
Hi there, If your connection ever stops working in the future, please contact us via the in-app chat so our team can check your network settings and provide a quick solution. We apologize for the inconvenience this disruption caused. Safe travels, and we're always here to support you whenever you need us! Eitan – Customer Advocacy
eSIM isn’t working in covered area
Airalo 回复2026-10-20
Hi Yelena, If you experience any connection issues in covered areas moving forward, please contact us right away via the in-app chat so our team can review the issue and offer a solution. We apologize for the inconvenience this caused during your trip. Thank you for choosing Airalo, and we're always here to help if anything comes up! Eitan – Customer Advocacy
I could not use it
Airalo 回复2026-10-07
Hi! We’re here to help, and we are sorry you couldn’t get your Airalo eSIM working, that is never how a trip should start. When something like this blocks you, our team can take a closer look in the Support Chat in the Airalo app. For the hassle, and thank you for letting us know!
At this moment in time I can't send an…
At this moment in time I can't send an sms or make dial calls within Gambia why? I am much more expected to. Instead I have to install a physical sim on an another phone to call outside. Why? This costing alot. Why?
Airalo 回复2026-10-07
Hi! Losing calls and SMS partway through your trip is exactly the kind of problem that can make travel harder, especially when you expected it to work. Please open the Support Chat in the Airalo app so a human agent can look at what is active on your account and get you connected. This happened, and thank you for flagging it so we can help you sort it out!
Good Data Service
I puchased data, calls and text. The full plan was not available all the time. Calls and texts were not available when needed. Customer service which was a bot/AI was available but just kept going round in circles with thoughtless help. Requesting a representative was not readily answered. The data was shown available but the calls and text was greyed out. Perhaps this can be correctly applied by Airalo when purchasing all 3 choices...data, calls and texts. Also much time was wasted while trying to get to make a much needed phone call. Also, one needs to be a "techie" to work w bot/ ai and fix the issues thru ones own knowledge of using and fixing issues w phones.
Airalo 回复2026-10-07
Hi! You should not have to fight to place a needed call, especially when you bought a plan that included calls and texts. We want to help you get this sorted properly, so please open the Support Chat in the Airalo app and ask a human agent to review what is active on your account. This turned into so much back and forth, and thank you for telling us what happened on your trip!
eSIM
eSIM. It appearing on iPhone yet
Airalo 回复2026-10-07
Hi! Seeing an eSIM show up on your iPhone but not behaving the way you expect usually comes down to activation and the connection status, and our team can walk you through what to check on your specific setup. Please open the Support Chat in the Airalo app and a human agent will help you get it working. It left you hanging, and thank you for trying Airalo!
Installation and activation is still an…
Installation and activation is still an arcane process even after multiple iterations!
Airalo 回复2026-10-07
Hi! Our team can walk you through installing and activating your eSIM step by step in the Support Chat in the Airalo app. It still feels like a hard process after multiple tries, and thank you for sticking with Airalo!
I’m currently in the Philippines and…
I’m currently in the Philippines and purchased the 10-day unlimited data plan with Airalo. Unfortunately, the internet is not working at all. I have followed the setup instructions and activated the eSIM, but I still have no internet connection. I’m very disappointed because I purchased the unlimited plan specifically to have reliable internet during my trip. Please help me resolve this issue as soon as possible.
Airalo 回复2026-10-15
Hi Kinga, I'm sorry to hear that your eSIM hasn't connected during your trip to the Philippines. I understand how frustrating this is when you're relying on data while traveling. I've sent you an email so we can help you further and make things right. Thank you for your patience! Elena - Customer Advocacy
My eSIM is not working in Albania
Airalo 回复2026-10-06
Hello Philip! Thank you for your feedback. Upon checking, it seems you are now connected. However, if you still need help, just drop us a message via the in-app chat and ask to speak with a live agent! We'd love to troubleshoot this with you in real time and help sort things out! Sorry to hear you're having issues connecting in Albania. I understand how frustrating this can be while traveling and I hope we can fix this soon! Thanks for raising this here! Stella – Customer Advocacy
The system takes your money
The system takes your money, looks like an eSim, but doesnt actually work.
Airalo 回复2026-10-06
Hi William! Thank you for your feedback. If you need any help with your eSIM, please reach out via the in-app chat and ask to speak with a live agent. Our support team can troubleshoot with you in real time and help resolve any issues you may have! You can also check out this useful self service article: https://www.airalo.com/help/troubleshooting//why-is-my-esim-not-working/ I'm sorry to hear you're having issues with your eSIM and I hope we can resolve this for you quickly! Thank you for sharing your experience. Stella – Customer Advocacy
Connection is terrible
Connection is terrible. I am also concurrently using another e-sim roaming service provider on my other phone. Proven the connection on the other phone is much better & faster
Airalo 回复2026-10-20
Hi Clement, Please reach out to us through our in-app chat so our team can check your account details and find the best solution for you. We apologize for the poor connection quality and speed issues you've experienced during your trip. Thank you for your patience, and we're here to help get this resolved! Eitan – Customer Advocacy
Having difficulty and not able to turn…
Having difficulty and not able to turn Air low on my cell phone so when I was in Japan in May, it did not work call customer service, and still could not use airlo. Very unsatisfied.
Technical difficulties
Airalo 回复2026-10-07
Hi! When technical difficulties stop you from getting connected, it makes travel feel harder in the moment, and we want to make sure this is fixed. If you can, share what you see on the screen when it happens, and we’ll help you sort it out. Thank you for flagging it, and we’d love to be part of your next trip!
Difficult to connect to esim and use…
Difficult to connect to esim and use roaming data in some locations. After 3-4 hrs of trying to activate, had to give up & purchase a new esim. Three different persons tried to help and 3 times went through same process. Airolo may not be as useful in areas of spotty service. Tried to top up my esim but the app is stalled out trying to process pmt. Vacation travel & time is precious and trying to resolve esim issues is not how one may choose to use their valuable time.
Airalo 回复2026-10-07
Hi! Open the Support Chat in the Airalo app and share that the eSIM activation took several hours and the Top-Up payment gets stuck on processing, and our team will help you sort it out step by step. If you still have the original purchase confirmation email, keep it handy for reference. It sounds like this ate into your vacation time, and we appreciate you sticking with it and telling us!
Haven’t used it in a while apparently…
Haven’t used it in a while apparently easier now.
Airalo 回复2026-10-07
Hi! Thank you for sharing that Airalo feels easier again after not using it for a while. If you do try it on your next trip, we hope it works smoothly from the moment you land!
Signing in should work with tha App and…
Signing in should work with tha App and browser. But if you sign with one first you have to use that interface again or it doesn’t recognize you.
Airalo 回复2026-10-07
Hi! For sign in issues across the Airalo interfaces, stick to one method for the whole session, then log in again and use the same route throughout. If it still won’t recognize you consistently, please open the Support Chat in the Airalo app so our team can take a look at your account. For the inconvenience, thank you for flagging it!
Not good in Switzerland but other countries were great
Used in Portugal, Italy and Saudia with no issues. But when in Switzerland we were disappointed.
Airalo 回复2026-10-07
Hi! If your eSIM didn’t work the way you expected in Switzerland, open the Support Chat in the Airalo app so our team can take a deeper look at how it behaved on your line. It let you down there, and thank you for sharing that you had a great experience in Portugal, Italy, and Saudi Arabia too. Wherever you land next, we would love to be along for it!