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Airalo

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网站
airalo.com
分类
旅游度假
所在地
新加坡
状态
待认证
近 12 个月
989 条评价
差评回复率
68%(263/385 条)
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商家自述

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Airalo靠谱吗?

Airalo(airalo.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 989 条用户评价,属于旅游度假分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 68% 的差评;评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

I bought the the e sim by your air all…

I bought the the e sim by your air all but it didn’t worke with me

Airalo 回复2026-10-05

Hello Rania! If you still need help, please reach out via our in-app chat and ask to speak with a live agent. Our team can troubleshoot with you in real time and get you connected on the spot! Getting an eSIM that won't connect is the absolute last thing you need and I understand your frustration. I hope we can sort things out for you! Thank you for sharing your experience. Stella – Customer Advocacy

Much to expensive

Airalo 回复2026-10-20

Hi Bartosz, We have noted your feedback regarding our pricing and will certainly take it into consideration as we continue to improve our offerings. We always strive to strike the best balance between delivering high-quality, reliable connectivity and keeping our rates as competitive as possible. Thank you for sharing your thoughts with us, and we hope to serve you better on your future travels! Eitan – Customer Advocacy

Coverage in the CBD and suburbs in…

Coverage in the CBD and suburbs in Toronto and Ottawa is very poor

Airalo 回复2026-10-07

Hi! We want to take a deeper look at how your eSIM performed around Toronto and Ottawa, so please open the Support Chat in the Airalo app and our team can review the connection on your account. That is not the coverage you needed in the CBD and suburbs, and thank you for sharing this so we can help you get back on track for your trip!

Mixed reviews

Mixed reviews: We had heard about Airlo and got the sim when we went to Tokyo/Osaka Japan. It was flawless. Would highly recommend it. Next trip was to Loreto Mexico. We didn’t think twice about getting a sim. It would not link, every time I was near a wi-fi hot spot I would try again with no luck. I should have called customer support and they might have been able to help or credit back. I made it through using wi-fi hotspots but there were many instances where I needed the internet and was dead in the water.

Airalo 回复2026-10-07

Hi! If your eSIM would not link in Loreto, switch off the Wi-Fi and try again using your phone's mobile data, since some hotel and public Wi-Fi networks can stop setup from completing. That's also why we love hearing that Tokyo and Osaka went flawlessly for you, it’s exactly the kind of trip we aim for. If it still won’t connect, open the Support Chat in the Airalo app so a human can look at what happened on your account. We know it took effort to stay connected while you were relying on it, and thank you for taking the time to share both parts of your experience!

Easy to connect and price is good

Easy to connect and price is good. The number of days goes on number of actual days rather than time so although I paid for a 15 day pass, I had activated 10pm upon arrival so this counted as a full day. I thought it would be based on 15days in number of hours from 10pm

Airalo 回复2026-10-07

Hi! Airalo validity is the maximum lifespan of the package, so it can count fewer "full days" if you activate late in the evening on arrival, even if you chose a 15 day plan. The data pace then depends on what your phone uses during that time. Thank you for sharing how it matched your trip, and enjoy the rest of your travels!

Initially the esim would not connect…

Initially the esim would not connect when I arrived in France. Your technical staff were extremely helpful via email that I was able to access when I reached my hotel. It's working fine now but it was a bit of a exercise getting me connected. Otherwise I would have given the service a higher score

Airalo 回复2026-10-07

Hi! If your eSIM won’t connect when you land, toggle Airplane Mode ON, then OFF, to refresh the connection. Glad our technical team could help you get it working once you were back at your hotel in France. It took a bit of effort to get online, and thank you for sticking with it.

Terrible service

I have spotty internet, receiving no texts, can make no calls! I feel totally ripped off.

Airalo 回复2026-10-13

Hello James! I can see our support team assisted you via the in-app chat. If you still need help or if you want us to review your case, please drop us a new message and we'll take it from there! I'm really sorry your eSIM hasn't been working the way it should. We know how frustrating that is. I hope we can help sort things out! Thank you for raising this here! Stella – Customer Advocacy

I have been with Airalo for many years…

I have been with Airalo for many years and recommended however having topped up on my e-sim very recently and doing nothing different in terms of usage, my e-sim just stopped working today. I had an email this morning saying my data was at 25%, had no access, changed nothing, but now me e-sim has expired without warning, my data has drained and I have lost money because of it. I am very disappointed, fed up with Airalo as it’s not the first time I’ve had issues. I have decided to find an alternative and go elsewhere. I’ve even had to change the date of this review. It happened 3/10 but I’ve had to change to the 2/10 (I know that’s not down to Airalo)

Airalo 回复2026-10-23

Hi Maria! We’ve sent you an email so we can review this with you directly and explain what we found on the account. Please check your email when you have a chance. We’re sorry this has been confusing and frustrating. We truly appreciate the trust and support you’ve given us over the years, and we’d like to help make this right. Thank you for sharing this with us. Grace – Customer Advocacy

Not suitable for my situation

Airalo 回复2026-10-06

Hello Warren! I can see our support team was able to assist you with a resolution! If you still need help, just drop us a message via the in-app chat and ask to speak with a live agent! Sorry to hear our eSIM was not suitable for your needs! I hope your next experience will be smoother! Thank you for your feedback. Stella – Customer Advocacy

In paris the 4g is cutting constantly…

In paris the 4g is cutting constantly and each time i need to turn airplane on then off so it works

Airalo 回复2026-10-06

Hello Mario! Thanks for raising this here! Please try manually selecting the supported network for your France eSIM in your device settings. This can help stabilize your connection! If you still need help, just reach out through the in-app chat and ask for a live agent. Our support team can troubleshoot with you in real time and help get your connection stable or offer a resolution. Sorry to hear that your connection keeps dropping. That's really annoying! I hope we can sort things out quickly! Thank you for sharing your experience. Stella – Customer Advocacy

The app's data packages are currently…

The app's data packages are currently unavailable in several East African countries, specifically Uganda, Kenya, and Tanzania, which can be quite a limitation for travelers looking for reliable internet connectivity. When planning a trip to this region, it often proves to be more convenient and cost-effective to purchase a local SIM card rather than depending on Airalo's offerings. Local SIM cards can provide better data speeds, coverage, and flexibility without the hassle of potential connectivity issues that might arise from using international data apps. Moreover, they often come with affordable rates tailored to local usage, making them a practical choice for anyone who wishes to stay connected during their travels across Africa. Overall, for those visiting Uganda, Kenya, or Tanzania, opting for a local SIM card is a much simpler and more efficient solution than relying on Airalo while exploring these vibrant countries.

Airalo 回复2026-10-23

Hello Daniel! We’ve sent you an email so we can review this with you directly and help with the best option. Please check your email when you have a chance. We’re sorry the available options did not meet what you needed for your trip. We truly appreciate your trust and support, and we’d like to help make this right. Thank you for sharing this with us. Grace – Customer Advocacy

I changed my iPhone from iPhone 13 to…

I changed my iPhone from iPhone 13 to iPhone 15. My Airalo Romania eSIM still has 5 days remaining, but the eSIM is not installed on my new iPhone and there is no Install eSIM option. I had to purchase a new esim and it still didn’t work so I just wasted my money on this. There is ne costumer service you can talk to!

Airalo 回复2026-10-08

Hello Danie, Thanks for letting us know! I tracked down your account and sent you an e-mail to assist you further. Whenever you have a quick sec, just get back to us and we’ll get this fixed right up. Next time you need a hand, feel free to use our in-app chat for 24/7 access to live agents—or simply reply directly to this message if you need further help! Mia - Customer Advocacy

I’m stillunable to connect or find my…

I’m stillunable to connect or find my E-Sim

Airalo 回复2026-10-06

Hi Joyce! Thanks for sharing your experience. I can see that you were able to use the auto refund tool in the App and a resolution was processed. If you still need help, please reach out via the in-app chat and ask to speak with a live agent. We have live human agents available 24/7. Just ask to speak with one and you will be immediately connected! Sorry to hear you had issues connecting or finding your eSIM! I hope your issue was sorted! Thank you for your feedback! Stella – Customer Advocacy

I have wasted my money

I have topped up in Morocco ready for my time in Portugal and so far NO COVERAGE AT ALL. I have paid 60 for the top up. I have followed all your directions but when I leave my accommodation there is nothing just a message to say you cannot find a network. My travelling companion had the same trouble with hers in Morocco while I didn’t ??? Very disappointing - no way of following any map apps or even capturing a bar code to listen to a guide.

Airalo 回复2026-10-08

Hello Deb, Thank you for sharing your experience! We're so sorry for the initial trouble you had with your eSIM in Portugal. I located your support ticket and see that your connection is back up. If you happen to run into any more issues, please reach out via our in-app chat—we have live human agents available 24/7, and asking for an agent will connect you right away! Safe travels! Mia - Customer Advocacy

Not connection

Airalo 回复2026-10-06

Hello Jorge! I can see our support team was able to assist you and it seems that the issue was resolved! If you still need help, just drop us a message via the in-app chat and ask to speak with a live agent. We'll make sure you're taken care of! Sorry to hear about your initial trouble and I hope everything was sorted out for you! Thank you for your feedback! Stella – Customer Advocacy

I can not install eSim

Airalo 回复2026-10-06

Hi there! Thanks for raising this here! I've just sent you a follow-up email to help troubleshoot your installation issues. Check your inbox when you have a moment! I'm sorry to hear you're having trouble installing your eSIM, and I hope we can sort things out quickly! Thank you for your feedback! Stella – Customer Advocacy

I will never use Airalo again as I had…

I will never use Airalo again as I had many issues connecting to the service - I paid twice and could not connect- n very disappointed as I needed it on my month long trip to Italy/ I want a refund Linda Terry

Airalo 回复2026-10-08

Hello Linda, Thanks for letting us know about this! So sorry that an eSIM is giving trouble in Italy! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy

Not great

I previously purchased a 15 day Asia esim and it worked great, I then purchased a Japan 5GB for 7 days and it has been awful. I always try to use wifi where possible but often this doesn’t work so I turn it off and use my data but it rarely works. Also in 3 days I have used 50% of my data already. My previous 5GB for 15 days lasted the entire 15 days. I had no issues using the data and switching to wifi when needed. Very disappointed this time around. Also always takes a bit of fiddling when activating it