Great customer experience
Great customer experience, so quick
Hello! A quick, smooth experience can make travel feel that much easier. Your trust means a lot to us, and we'd love to join you on a future adventure!
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
以上内容由商家自行提供,未经平台核实。Airalo(airalo.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 989 条用户评价,属于旅游度假分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 68% 的差评;评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。Great customer experience, so quick
Hello! A quick, smooth experience can make travel feel that much easier. Your trust means a lot to us, and we'd love to join you on a future adventure!
Hey! An experience that feels easy to follow makes travel planning that much lighter. Your kind words mean a lot to us, and we'd love to join you on your next journey!
I am nit familiar and they stayed with me all the way.
Hi! Having someone guide you throughout made trying Airalo feel much easier. Your trust means a lot to us, and we'd love to be part of your next trip!
Mostly excellent connection. However, Many of our hotels and sites we visited were old, stone buildings with thick walls that made it difficult to maintain internet connectivity.
Hi! Open the Support Chat and request a live agent to go through your eSIM connection with you. We appreciate you choosing Airalo for your travels, and we're sorry connectivity took attention away from exploring those old stone hotels and sites. Wishing you an easier connection on your next trip!
Hello Edward, Thank you for sharing your feedback. We value your feedback and are constantly making enhancements to improve user-friendliness on app. If you need help navigating any features, please contact our support team anytime—we are ready to assist you. Mia - Customer Advocacy
Great experience, worked perfectly.
Hi! A connection that worked just as you needed makes the trip easier. Your trust in Airalo means a lot to us, and we’d love to be part of your next journey!
Got the e sim installed on an iPhone but could not get it to work on a samsung
Hey there, If you still need assistance, please reach out to us via in-app chat so we can look into your account and help get this resolved for you. Sorry for the trouble setting up the eSIM. Looking forward to make things right for you. Jasmine - Customer Advocacy
Very convenient to use and I like it.
Hi! We love that using Airalo feels convenient on your travels. Your kind words mean a lot to our team, and we'd love to join you on the next trip!
Easy to use, very good service
Hello! Easy use and good service make a lovely travel pairing. Your choice to travel with Airalo means a lot to us, and we'd love to join you on another adventure!
So easy to use and we never have a problem! Highly rate Airalo
Hello! Easy travel with Airalo and no connection worries make a great combination. Your trust means a lot to our team, and we'd love to join you on your next journey!
Patience of support and too many options to activate my internet connection and never left me alone during the process
Hi! Having a patient guide through getting connected can make all the difference. Your trust in Airalo means a lot to us, and we'd love to be part of your next trip!
Hey! Having a convenient way to stay connected at a fair price makes travel that much easier. Thank you for choosing Airalo, and we'd love to join you on your next adventure!
Airalo once worked for me in Italy, but on a recent trip to Greece the ten-day Airalo e-Sim I bought was useless. I consulted Airalo Support twice from central Athens and carefully followed their instructions, to no avail. After further unsuccessful efforts on my part and those of a techie friend to get the Airalo product to connect, I tried an e-Sim by one of Airalo's competitors, Saily. It worked well. On returning to the US I asked Airalo for a refund. The request was denied.
Hello there, Thank you for sharing your experience with your Greece eSIM. I have reached out to Trustpilot to gather more information. If you could share any additional details with us, it would mean a lot and help us to better assist you. We're truly sorry to hear about the issue you've faced. Please know that we genuinely care about your experience. We're here for you. Mia - Customer Advocacy
I like the idea. However, my experience has not been great so far. I’m presently in Honolulu for next day or so before heading home to Australia.it’s probably my lack of technical know how, but when I call an Australian telephone number, it says it’s “calling”, but so far it rings out and says to call back, or, call failed. Is it possible I simply have the wrong Sim, or, is there something I’m failing to do?
It was amazing! The best IA service i have ever tried
Hello! Knowing Airalo made such a great impression on your travels means a lot to our team. We'd love to be part of your next adventure!
Welcome! Having Airalo with you wherever your travels took you is wonderful to hear. Your trust means a lot to our team, and we'd love to join you on the next journey!
Welcome! A steady connection makes getting around so much easier. Thank you for choosing Airalo, and we'd love to join you on your next journey!
Worked seamlessly when i was in USA, even with top up. I was able to check mu eSIM for details of the package. Highly recommended APP when travelling. Cheers
Hiya! Staying connected in the USA, topping up, and checking your eSIM package details made for a smooth trip. Your recommendation means a lot, and we'd love to join you on your next journey!
Just two three clicks and you are ready to go! Amazing app! And very helpful Support Team!
Hello! Getting connected in just a few taps and having helpful support along the way makes travel feel easier. Thank you for taking Airalo with you, and we'd love to join you on your next trip!
Awesome customer service and super helpful with resolving issues related to their app.
Hi! Our Customer Support team helping you get things sorted made your experience a good one. Your trust means a lot to us, and we'd love to be part of your next trip!
共 989 条符合条件的评价