Airydress

Hi Allan Kennedy, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to [email protected] with the title "" trustpilot+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Hi jackie We are sorry to hear that you are charged for the import duty and tax. The customs policy varies from country to country. Customs pick packages randomly for inspection. Not all the packages will be charged for the extra duty fee. We appreciate your understanding that we have no control over it. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to [email protected] with the title " trustpilot+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards,

Hi Karen Jones, We appreciate your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder. Best Regards, Airydress

Hi madlovely, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to [email protected] with the title " trustpilot+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Hi Colette, Sorry to hear that you haven't received the order. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. You can also track the order information here: https://www.airydress.com/en/track-info.html or log in your account and check the status in "My Orders". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to [email protected] with the title " trustpilot+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Hi CJ, Sorry to hear that you haven't received the order. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. You can also track the order information here: https://www.airydress.com/en/track-info.html or log in your account and check the status in "My Orders". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to [email protected] with the title " trustpilot+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Hi Sharon, We appreciate your comments about our staff being friendly and helpful without exception. From the beginning to the end of your shopping experience with us, we are dedicated to making you happy. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder. Best Regards, Airydress

Hi Debby Roe, We are really happy to hear that you are satisfied with the purchase on our website and thank you for your time to leave a review. It helps us to improve every day and provide every customer an enjoyable shopping experience. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder. Best Regards, Airydress

Hi Dianna Phillips, Thank you so much for taking the time to share your feedback with us. I am thrilled to hear that our clothes provides you with great satisfaction. I would like to thank you especially for your recognition of our high quality and fine craftsmanship. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder. Best Regards, Airydress

Hi Victoria Woody, We appreciate your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder. Best Regards, Airydress