我用 Alignable 支付了社区赞助费用，但从头到尾都是失败的。他们的系统发送给我的线索是竞争对手，而不是潜在客户。我多次提出过。一切都没有得到解决。每次支持互动都是一封自动电子邮件。我的客户代表即将离开团队，对帮助我的兴趣为零。
赞助结束后没有任何结果，他们团队中的某人承认这没有效果，并承诺保持我的帐户活跃，这样我至少可以看到谁在查看我的个人资料。我接受了。这是他们至少能做的。
然后 Alignable 向我发送了一封自动电子邮件，要求我重新购买相同的服务。我说不。他们又发了第二封。我退缩了。不久之后我的帐户就被关闭了。
当我联系支持人员时，我联系了 Alignable 的会员成功主管。她很粗鲁，轻蔑，完全不愿意了解我的实际情况。她对我的帐户发生的情况毫不了解，也没有努力寻找解决方案，并且对待我就像我是问题所在一样。她隐藏在政策语言背后以避免问责，否认对我做出的承诺的任何记录，宣布此事结束，并告诉我未来的电子邮件可能不会收到回复。她没有提供任何替代方案、一次道歉或一次真正的客户关怀。
这不是一个不了解情况的初级代表。这个人的工作就是确保顾客得到照顾，但她选择不这样做。她选择保护公司的地位，而不是承认明显的失败并遵守简单的协议。
这是巨大的金钱浪费。产品不起作用，支持没有出现，当我需要有人做正确的事情时，会员成功主管确保这不会发生。
Alignable 回复2026-06-29Joshua, we're sorry that you were dissatisfied with your sponsorship experience. However, several statements in this review do not accurately reflect the documented history of your account.
First, Alignable does not guarantee leads, conversions, or business outcomes from Community Sponsorships. Sponsorships are designed to increase visibility within selected communities, but results vary based on numerous factors, including audience selection, ad content, follow up activities, and market conditions.
Second, your account was not downgraded because you declined to purchase additional services. Your Community Sponsorship ended on May 26, 2026, and the complimentary Premium+ membership associated with that sponsorship should have ended at the same time. During a subsequent account review, your account was corrected to reflect the fact that there were no active paid products associated with it. This correction would have occurred regardless of whether you chose to purchase additional services.
Third, you repeatedly asserted that Alignable had promised you ongoing Premium+ access at no cost because you were dissatisfied with the sponsorship results. We thoroughly reviewed the account history, support records, emails, and available documentation and found no evidence of any such agreement. Providing complimentary Premium+ memberships after a sponsorship ends is not part of Alignable's policy, and no documentation was ever provided to support that claim.
We also believe it is important to note that during your communications with our team, an Alignable employee was told to "go f*** yourself" after reaching out regarding sponsorship opportunities. While we understand that frustrations can arise, we maintain a zero tolerance policy for abusive or profane communications directed toward our employees and expect interactions to remain professional and respectful.
Finally, after being informed that complimentary Premium+ access would not be provided, you advised us that you had prepared negative reviews for platforms including Trustpilot and the Better Business Bureau and suggested those reviews might not be posted if your account was restored to its previous Premium+ status. Alignable does not provide free memberships in response to threats of negative reviews and applies its policies consistently to all members.
While we understand that you are disappointed with the outcome, our team spent considerable time reviewing your concerns, investigating your claims, and explaining the reasons for the account status change. The final decision was based on the products associated with the account and the documented account history, not on your refusal to purchase additional services.
We wish you success with your business and appreciate the opportunity to provide additional context regarding this matter.
