I've got scammed when I made transaction with some China's seller. I've sent a report through email to request block the scammer account, but they ask me to make a report through alipay app. And after I made report through alipay app, they still do nothing. So I sent another report through email with a proof and request to block the scammer account, and they respond is: please report to the police. Until now, the scammer account still active. Paypal is way more better & safer than alipay. Becarefull if you made transaction with alipay
They ask you for passport, bank statem9, credit card and a lot of very personal items that I do not feel safe at all providing. Very problematic app. I do not recommend it.
Alipay+ Travel Ignored Simple Flight Booking Issue — Terrible Support
Posting this on behalf of a friend from the Philippines.
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Full Timeline of Events Now Available
Request made in early May
Rejected on May 16, then followed by a request for more info
An automated 30-minute payment window sent without confirmed agreement
Followed by a closure message just minutes later
It appears Alipay+ Travel was more concerned with clearing the case off their queue than resolving it with any basic level of professionalism or care. The communication contradicts itself, and the deadlines were unreasonable.
If this is how such a simple request is handled, I genuinely fear for any customer needing help during an actual travel emergency.
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They booked a fully paid AirAsia flight through Alipay+ Travel (via GCash).
The request was simple: change the flight date.
No refund. No route change. No seat change.
The request was made with 5 months' notice.
Alipay+ Travel refused to assist. They gave the usual "privacy policy" excuse, but never contacted the actual ticket holder to resolve the issue. Total failure in customer service.
For a company handling travel bookings and payments, this kind of negligence is unacceptable.
If you’re considering using Alipay+ Travel for flights, think twice. You’ll be left stranded if anything goes wrong.
🔄 UPDATE – May 18, 2025
After going fully public with this case across multiple platforms, Alipay+ Travel finally responded to me directly. They confirmed they had contacted the passenger on May 16 — once — and then made no further effort to follow up or assist. The 30-minute payment window was sent without any confirmed agreement, and no response was given until I began posting about the situation publicly.
They now claim the case is under review — but no resolution has been provided, and the original passenger (Ana) still hasn’t received proper communication or support.
They’re also asking for an additional 6,000 PHP charge to fix a basic date change that was requested 5 months in advance. I’ve made it clear that this is unacceptable and that if a date change cannot be offered without penalty, we will seek a full refund instead.
The system continues to prioritize case closure over customer care.
Still waiting. Still public. Still unresolved.
Would be zero if possible. The sellers lie and will reply in messages stating its genuine and provide additional pictures. A fake and grotesque item is sent instead. When raising a claim you are bullied into trying to cancel it or you can't return your items, which PayPal have as a condition of refund. Scammers.
Never use it if you are not in China. A seller scammed me and once I asked the Alipay to help me recover the fund, they informed me they can't. They have no process control on the seller and even being a verified seller on Alipay, they don't have payment protection for the person sending the money to seller. Hence, strongly recommend not to use this Chinese App and if possible don't send any money to any Chinese seller using this App.
This company Do NOT refund and want you to return faulty items to china at great expense. Do Not Use AliExpress as these are the scammers you have to deal with to try and get your money back. They make it as difficult as possible and I'm sure most people give up.
Alipay Platform seems Reliable & Safe - BUT> Some Listings are not,
I have made three small orders and received them in the UK successfuly. So I decided to try a much bigger item.
However, the listings are not really clear - I paid for a Digger- only to get a whatsapp msg within an hour telling me that the price was ONLY an advance payment. The price quoted SHOULD be the price you pay. The listings MUST be clear on this & a lot are not... HOWEVER, it was very easy & safe to Cancel my order. As I always use Paypay for safety, I got a refund within 10 minutes back into my Paypal Account. Good
Alipay .. OK I'm in China i need alipay right ? .. pretty much everyone wants you pay using alipay even beggers have QR codes.
The good .. easy to pay for services either scan their QR code, let them scan yours or tap and go ( you have a pass code ) , quick and easy . You can also use the app to order taxis ( well didi ( like uber)) which again is easy .
Don't try and get to fancy and register a balance as you start to get into Identity stuff .
If a transaction is less than 200yuan there is no transaction fee and unless you spend more than 15000yuan you don't need to register ID
Bad , alipay one day just got restricted, basically blocked .. help line will just tell you to open a new account , just do it it's easy , use a email address, if you haven't got a spare email address set up a free one while at home. I was up and running again in 5 minutes with my new account .
Make sure you have Internet all the time and as a side note carry a battery powerbank , the translation tools , maps and alipay all use juice ( vpn a good idea if you're a Google junky ) Gmail addresses do work with alipay , also my prepaid credit card from post office works with alipay so extra security there
Overall whatever you think of alipay it's going to make china a lot smoother ( I'd still carry some cash though you may or may not be able to get change hahah)
If I can give 0 rating , I choose 0 rating for this e-commerce platform. I ordered bicycle spoke tool from this platform. And I was not at home when delivery arrived and they didn’t put package near my mailbox and there was no notification until I realised notification was only from mobile app. So I installed mobile app and tried to contact delivery company worked under alipay and they replied back that I could collect from post office and they didn’t leave delivery note for me to show to post office. Therefore I asked for refund thru alipay mobile app and they refused to refund for lost delivery. I never ever buying any stuff from alipay anymore. I simply throw my money for nothing in return. Really unreliable and untrustworthy big ecommerce platform from China. I don’t trust any services or even electric vehicles originating from China.
AliPay is a must to have in China; the counterparts of AliExpress work very well there. In the USA, stay away from AliExpress. In my case, the item was not delivered and the seller (BillTools Store, 4.8*) provided "delivery proof", which was a forgery. I have a report from USPS with all the information; they were helpful. The tracking number was for a real delivery of an "empty box" (6oz) to a house with my zip code. The seller changed the name, the address (to my one), forged my signature, and changed the weight to 5.4kg. The delivery day-time and the local post office (not mine) remained unchanged since these scammers know that such "proofs" are mostly processed automatically. Despite the evidence, AliExpress supported the seller and rejected my claim; now it is in the hands of PayPal and BBB. Generally, AliPay US is subject to all our laws and AliExpress guarantees "refund if package lost", but don't be fooled by all these.
they are scammers, carefull of the transactions with them u buy something that cost 100 and they will charge u 10% depends...find an alternative, dont let yourself scamed. i ve try to talked to them but u cant get in contact with them ,...u ll just waste your time
We used Alipay for our trip to Beijing and it worked great. You can set it up before you leave with credit card (used mastercard, amex doesn’t yet work). Do not set up the Touristcard, you don’t need it and it crashed on me. Once you have it set up: with scan, you can scan a merchants QR code and make a payment. Most of the time merchants scan you’re QR code. You generate one with the Pay/Receive button. Worked perfect. The third button is Transport. You can sign up (2-3 clicks) and you can get a QR code for metro (and bus and train - but didn’t use this). In the metro scan your QR code when you enter and when you leave the metro. The other great mini apps: DIDI Travel, for a taxi ride. It’s like an uber. Sometimes you’ll have to give (make a note) the last 4 digits of you phone number. Other app we used was Hello Ride, to use the blue city bikes. Same concept, scan when you start and end you’re ride. Make sure to return you’re bike in a parking area (easy to recognize because other bikes will be standing there). Also the translation button works will. There’s also a currency converter. Alipay was all I used, except for MAPS.ME and Apple Maps for navigation. One big watch out. Our credit card had a maximum of 15 transactions per day (for the account). That’s pretty limiting if you take the subway / bikes. We learned the hard way (we couldn’t pay our dinner one evening) and after that kept track of our transactions and ensured to always have some cash.
Rubbish.
Tried to set up AliPay/Tourcard and the app (everything's an app...!) just crashes every time I try and verify with the camera.
Tried to verify using another phone and it got to the end of the process (a miracle, only took 3 hours...). Failed verification. Obviously there was no reason given, so who knows why. I'm past caring.
They ask for a photo of the passport (why can't we just upload an image like the main AliPay app that holidaymakers can't use!?!?), a photo of you, and your UK tax number(!?!). And on my phone it's sloooooowwwwwwwwww.
It's also been reported that your local bank will probably have a hissy fit if you try and use it, so your purchase might be blocked anyway unless you want to spend your holiday calling the bank.
Presumably it needs an Internet connection (i.e. a different SIM) to work, and we don't fart around with rubbish like that on holiday. Not everyone needs the security blanket of connectivity 24-7...
Apparently it's a hassle for vendors to take cash but that's what we'll be doing. Odd that any country would make it so difficult to spend money while on holiday.
Ah well.
I returned a faulty automatic watch that i purchased from ali express. Ali Pay UK ltd requested via PayPal for me to return the faulty watch to a German adress, which I did. The return address is still logged against the case I opened in PayPal.
Two and a half weeks later the faulty watch has been and come back from Germany with a message stating "incorrect address". Simply the address ali pay had advised as the return address does not exist. On Google Street it is a second hand junk store.
All for a £10 refund this giant of a company has lied to me and wasted my time and cost of postage. This company must be run by small minded individuals. Companies like this do not have a long life. To live off peoples misery will bring bad karma to corporates such as this who live off immoral earnings.
"Keep my £10 ali pay. You need it more than I do."
Complete scam. Received an empty box. for the $500 graphics card I ordered. Alipay denies claim and I'm out. Period. I'm working the Paypal angle but not holding out hope. Be forewarned - DON"T USE ALIPAY,
ALIEXPRESS, OR ALIBABA. ACTIVE SCAMMERS!!!
Nothing went wrong with my purchase from AlieExpress, products were good and speedily delivered!
HOWEVER, three weeks after those three purchases - - someone attached to the AliPay system removed almost 400,000 awarded bank points from my personal bank account via a PayPal payment, (all three purchese were UNDER $20 each,) from my personal bank account. Aliexexpress needs to clamp down on the thievery going on within their selling system. Sellers are offering ridiculously low price -- not to sell their products to you,,,,but to get access to you bank account information. I was surprised to find out that ONLY the bank account was attacked,but PayPal shows no record of the withdrawal. I strongly recommend to buyers NOT under any circumstance to us PayPal to buy anything outside of the USA!
Overseas criminals have now found a way to directly access our personal bank information and withdraw money in the way of any awarded points from that account WITHOUT PayPal's knowledge. I will never ever us AliExpress again , and have closed my 20 year old plus PayPal account!! BUYER BEWARE!!!!!!!
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