Alipay+ Travel Ignored Simple Flight Booking Issue — Terrible Support
Posting this on behalf of a friend from the Philippines. --- Full Timeline of Events Now Available Request made in early May Rejected on May 16, then followed by a request for more info An automated 30-minute payment window sent without confirmed agreement Followed by a closure message just minutes later It appears Alipay+ Travel was more concerned with clearing the case off their queue than resolving it with any basic level of professionalism or care. The communication contradicts itself, and the deadlines were unreasonable. If this is how such a simple request is handled, I genuinely fear for any customer needing help during an actual travel emergency. --- They booked a fully paid AirAsia flight through Alipay+ Travel (via GCash). The request was simple: change the flight date. No refund. No route change. No seat change. The request was made with 5 months' notice. Alipay+ Travel refused to assist. They gave the usual "privacy policy" excuse, but never contacted the actual ticket holder to resolve the issue. Total failure in customer service. For a company handling travel bookings and payments, this kind of negligence is unacceptable. If you’re considering using Alipay+ Travel for flights, think twice. You’ll be left stranded if anything goes wrong. 🔄 UPDATE – May 18, 2025 After going fully public with this case across multiple platforms, Alipay+ Travel finally responded to me directly. They confirmed they had contacted the passenger on May 16 — once — and then made no further effort to follow up or assist. The 30-minute payment window was sent without any confirmed agreement, and no response was given until I began posting about the situation publicly. They now claim the case is under review — but no resolution has been provided, and the original passenger (Ana) still hasn’t received proper communication or support. They’re also asking for an additional 6,000 PHP charge to fix a basic date change that was requested 5 months in advance. I’ve made it clear that this is unacceptable and that if a date change cannot be offered without penalty, we will seek a full refund instead. The system continues to prioritize case closure over customer care. Still waiting. Still public. Still unresolved.