Thank you for your review, Lisa! We're delighted to hear that you found the product information and customer reviews helpful, and that the full-service delivery option made your shopping experience more convenient. We're also glad the checkout process was easy. We appreciate your order and hope you love your new sideboard when it arrives. Thank you for choosing us!
Thank you for taking the time to leave your review. We are so glad to hear that your delivery experience was great, but we are very sorry to learn that your item arrived with a slight stain on the side.
Hi Jim, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
We are sorry to hear that the rug did not meet your expectations and understand how disappointing excessive shedding can be. We have emailed you directly to follow up and would appreciate the opportunity to learn more and assist further. Thank you.
Thank you for sharing your experience, Thao. We’re sorry to hear one of your lamps arrived with missing parts and understand how frustrating that must have been, especially with the initial difficulty in processing the return.
We’re glad our chat team was able to assist, coordinate with Safavieh, and ensure your refund was issued promptly once the item was returned. We also appreciate your feedback regarding the manufacturer and will share this internally for review.
Hello Paul,
We are very sorry to hear that your item arrived late and we realize how frustrating this is. We strive to have the most accurate delivery dates and we are improving every day.
We will be reaching out to you directly via email to discuss this and to help you resolve this .
Thank you,
Allmodern
Hello Krista,
We are very sorry to hear that your item did not meet your expectations and that our return policy was unsatisfactory.
We want to contact you directly to address these issues and assist you. We will be sending you an email to discuss your order.
Thank you so much,
Allmodern
Thank you for your feedback, Anthony! We’re glad to hear the product arrived on time, was well packaged, and met your expectations in both quality and ease of installation. We appreciate you taking the time to share your experience and hope you enjoy your purchase.
Hello,
We are very sorry to hear of the problems you have had with your orders. Particularly that the item has not arrived when you expected. We always want our customers to be 100% satisfied with their purchases on Wayfair.
We will be having an experience representative reach out to you via email to discuss this order and to resolve this issue.
Thank you,
Allmodern
Thank you for the 4-star review! We are so sorry for the mix-up with your coolers, getting one black and one white instead of a matching pair is definitely an oversight on our end. To fix this immediately, we have already placed a replacement order for a new white cooler for you at no extra cost. Please check your inbox for the new tracking details and instructions for the incorrect item. We truly appreciate your patience!