All PaintbyNumber specialized in business to international e-commerce services, provide branded products and high quality products from Chinese factories and suppliers. We strive to get the items directly from factory and brand sources to ensure the quality and reasonable price.
Reviewers overwhelmingly had a great experience with this company. People often share that buying kits is straightforward, and they appreciate the fast shipping along with the beautiful selection of available designs. Many customers enjoy spending their free time on these relaxing creative projects, finding the overall customer service very impressive and helpful.
Some reviewers were not happy with the paint pots, mentioning that certain colors were quite dry or thick and difficult to apply. A few other people also felt that canvases sometimes arrived creased from shipping, while others struggled to completely cover the dark printed numbers with lighter shades.
You said on my last review you would refund me. Where is my refund?
Allpaintbynumber 回复2023-03-04
Sorry, is this order PTA00028553? We have already refunded, if you have not received it, please contact the credit card customer service to check again,We can also provide a refund certificate for you to check with the bank
I placed my order almost a month ago. Jan. 28th. I sent 2 emails asking about my order and the only response I get is buy more. I want a refund and I will choose someone else. I don't want the excuse of factory closed for lunar new year.
Allpaintbynumber 回复2023-02-21
Sorry for the inconvenience caused to you. Due to the delay of some hot-selling items during the holidays, the order will not be shipped according to your request. We will refund your order.
This is SO messed up! I placed 2 orders in Jan. the second order arrived today, 2/2/23. The other order was placed 2 days earlier than the one I already received. I just checked the status and it still says "awaiting shipment". And it's PAID. NOW the "order date" says Oct. 17, 2022 INSTEAD OF JAN. 17,2023! HOW THE HELL DOES THAT HAPPEN????!!!! WHERE IS MY ORDER??? AND I've emailed TWICE, WITH NO RESPONSE. I'M VERY ANGRY, AT THIS POINT!!!
Allpaintbynumber 回复2023-02-09
Sorry, some were out of stock before due to the factory had a long vacation of Chinese Spring Festival. Please contact us in email and we will solve out for you,
I ordered my kits on the 9th January 2023 and have not received them. Worse I emailed them on the 23rd Jan 2023 asking about my order and if it cannot be filled for a full refund I have not heard anything from the company.
This is extremely disappointing, at this stage I cannot recommend dealing with this company.
Allpaintbynumber 回复2023-02-09
Sorry, some were out of stock before due to the factory had a long vacation of Chinese Spring Festival. Please contact us in email and we will solve out for you.
I ordered my 5 paintings nearly 3 weeks ago.. have sent several emails and have gotten no response as to when they will be shipped. They still say waiting to ship on my order.
Allpaintbynumber 回复2023-02-09
Sorry, some were out of stock before due to the factory had a long vacation of Chinese Spring Festival. Please contact us in email and we will solve out for you.
hello, the delivery is a little late, also in the canvas does not bring the diagram instructions only brings the canvas should always include it, because sometimes it is better to know the numbers and be carried away by the diagram in case of an accident in the painting. from the rest I am happy. thanks.
Allpaintbynumber 回复2022-06-22
Sorry, how about we send you the manual in electronic version? Please email us.
I ordered 10 canvases and three had problems. One was replaced and one was credited back to my credit card. The third was explained to me so I will do my own thing with colors which should be fun. Their paints are creamy and cover very well. I hardly had to paint over a second time to hide number. With the problems I had I will still order from there.