Alohause World

Hi Brie, We take all feedback seriously, but we must firmly address the serious inaccuracies in your review. Alohause is a verified housing provider, and labeling our services as a scam is entirely incorrect and misleading. To clarify the facts regarding your stay and our operations: 1. All booking fees, including our service fee, are clearly disclosed and outlined before any agreement is signed. Furthermore, we never charge a fee for physical tours, as in-person tours are simply not part of our standard process. 2. We sincerely regret the frustration caused by the hot water disruptions. Like any residential building, boilers can unfortunately experience unexpected mechanical failures. Our team, alongside building management, worked diligently to restore service as quickly as possible each time. 3. Our team never ignored your emails. We maintained consistent communication to provide necessary updates while actively troubleshooting the issue. Regarding property visits, we strictly adhere to a 24-hour advance notice policy for our residents, unless an urgent emergency requires immediate entry to ensure safety. While we understand that maintenance issues are highly inconvenient, our team always acts in good faith to resolve them as swiftly as possible. We are truly sorry that our resolution process did not meet your expectations, but we stand by the integrity of our service and our commitment to our tenats. Warmly, The Alohause Team

Hi Angelina, We are deeply concerned to hear about your experience, as this does not reflect our standard of service. Alohause is a fully legitimate company, and we want to assure you that we do not withhold security deposits unfairly. We would appreciate the opportunity to address your points: 1. We maintain strict cleaning and maintenance protocols before any resident moves in. We sincerely apologize if the condition of some of them don´t reach your expectations. Our support team is always available to resolve such issues immediately when reported at the start of a stay. 2. The processing and return of security deposits follow specific timelines outlined in our lease agreements to allow for full property inspections and bank processing. If you have been moved out andhave not received your funds, we want to investigate this and resolve it for you right away. Please reach out to our support team directly at [email protected] with your full name and apartment details so we can track your refund. Sincerely, The Alohause Team

Dear Student, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations, as we always strive to provide a comfortable and transparent living experience for all our tenants. We would like to address several points raised in your review to offer full clarity: Apartment Assignment & Condition: The apartment you checked into was the exact unit you booked, and it was inspected, cleaned, and in good condition upon your arrival. At no point did our team deny any of your concerns. Building Maintenance & Communication: While building-wide issues can occasionally occur in any property, the hot water outage lasted for 1 week, not 3. Throughout that time, our support team responded to all messages within 24 hours, providing continuous updates while working tirelessly to mitigate and resolve the situation as quickly as possible. Fees & Security Deposit: All applicable fees were clearly explained and agreed upon during the initial booking process. Additionally, your security deposit refund was processed strictly within the timeframe stipulated by your lease agreement and NY State law. While we understand that building maintenance issues are frustrating, we are truly sorry that your experience fell short of what you hoped for. We wish you all the best in your future housing. Warmly, The Alohouse Team