Alpha Flight Guru

Dear Daniel, We are very sorry for the trouble with your order. When you rebooked your tickets, you booked your ticket in First Class, while the tickets for your kids were booked in Economy. Delta Airlines do not allow different passengers to be booked in different cabins on the same reservation. The only way to book such a ticket, was on two separate reservations. After the schedule change occurred, Delta Airlines (not our agency) rebooked the reservations on different flights. Of course we would never separate you if we were doing this ourselves. Nor would we touch the booking after you explicitly asked us not to. The only explanation for what happened, was that our ticketing agent has been making changes to the reservation at the same time you were doing it with a Delta representative. The tickets were changed twice as the result. We did not receive your email asking us not to touch the reservation until after the changes were already in progress. Again, we are very sorry for all of the trouble you had to go through. Please reach out to us if there’s anything else we can do to help.