American Surplus

We understand you’re disappointed, though it appears a few important details may have been missed in your review. The product you received matches the quote and order specifications exactly. The corrugated dust cover was clearly noted as used, so this was not a deviation from what was purchased. We always recommend reading and reviewing quotes to ensure everything meets expectations prior to ordering. Regarding packaging, your item was shipped in a fully enclosed wooden crate designed specifically to protect it during transit. The cardboard edge protectors mentioned are simply there to reduce minor wear to the crate itself—they are not intended to secure or protect the product. As your own photos showed, the product arrived without functional damage, which indicates the crate packaging performed as intended. As previously explained, if there were any concerns about shipping-related damage, the appropriate next step is to file a claim with the carrier. This is standard industry practice. We will always work with our customers to get them replacement material if something received is unusable. Demanding a full refund outside that process, for no logical reason, does not align with the terms agreed to at purchase. We stand by the accuracy of the order and the condition in which it was shipped. There was absolutely nothing wrong with this order.

Thank you Val!

Thank you Mike, pleasure doing business with you as well!

Thanks for the feedback!

Thank you for the kind words Matt!

Thank you Jeff, much appreciated!

Thank you Byron!

Cliff, We’re sorry to hear about your experience with the freight carrier and understand how frustrating unexpected charges can be. We have packaged and shipped our products using this same method for over 35 years without issue. If the carrier had concerns about the packaging or dimensions, those should have been addressed at the time of pickup. The driver had the opportunity to review the load while it was being loaded, rather than accepting it and later issuing additional charges. While freight collect shipments and carrier fees are ultimately determined by the carrier, we truly regret the inconvenience this situation caused and appreciate you sharing your feedback.

Bill, Thank you for your business and for taking the time to share your feedback. I’m sorry to hear that you felt our communication fell short—that’s certainly not the experience we aim to provide. Based on our records, your quote request came in on the afternoon of 10/7, and you received a response the following morning. There was email correspondence with Josh on 10/8, and the order was placed shortly thereafter. That said, we understand that timely and clear communication is important, and we appreciate you bringing this to our attention so we can continue to improve. We’re glad to hear the tables arrived in good condition, and we appreciate the opportunity to work with you.