Purchased several times and each…
Purchased several times and each purchase has been as described and in great condition. Good communication and delivery went smoothly. Thank you!
About American Surplus
Data updated- Website
- americansurplus.com
- Category
- Construction & Manufacturing
- Location
- United States · East Providence
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 100% (7/7)
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Is American Surplus legit?
American Surplus (americansurplus.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Very helpful staff!!
John Celona was very helpful finding one of our previous orders and advising what I needed to order for an upgrade. Always a pleasure ordering from American surplus.
Responsive customer service
Responsive customer service, reasonable prices, product customizations. Solid resource for industry professionals with a rapidly growing company…
Quick deliveries and great equipment.
I got what I asked for without any…
I got what I asked for without any problems.
Great Staff, Great Used Equipment
Sales and Operations staff communicated clearly throughout the sales & delivery process. Most importantly, the used shrink wrap machine we purchased arrived as advertised in great working order!
Great service and great product
Worst customer service ever
Worst customer service ever. Ordered a new office they send everything ne except used corrugated dust cover. The Shipping packaging is so terrible they used carboard edge protectors that came off during shipping because they did not even screw in the bottom. Edges got damaged and instead of fixing the issue the want us to file a claim. Shipper wouldnt have damaged it if they cared about how they packaged it. Then called and sent pictures all they will say is file a claim they will not make it right. Asked for a full refund they tell me 25% restocking plus pay for shipping back.. PLEASE NEVER BUY FROM THIS COMPANY! YOU DO NOT GET WHAT YOU PAY FOR..... I can tell by your reply that you do not care about bad reviews nor the end customer. You are the worst company, and I really hope you go out of business. Your replies to every bad review on here just supports the review. End result does not matter to your company. I have plenty of pictures to show that you do not know how to securely package anything and you want the shipper to be responsible for damage. You are running a scam and I hope my review helps the next company before they get scammed.
Reply from American Surplus2026-04-28
We understand you’re disappointed, though it appears a few important details may have been missed in your review. The product you received matches the quote and order specifications exactly. The corrugated dust cover was clearly noted as used, so this was not a deviation from what was purchased. We always recommend reading and reviewing quotes to ensure everything meets expectations prior to ordering. Regarding packaging, your item was shipped in a fully enclosed wooden crate designed specifically to protect it during transit. The cardboard edge protectors mentioned are simply there to reduce minor wear to the crate itself—they are not intended to secure or protect the product. As your own photos showed, the product arrived without functional damage, which indicates the crate packaging performed as intended. As previously explained, if there were any concerns about shipping-related damage, the appropriate next step is to file a claim with the carrier. This is standard industry practice. We will always work with our customers to get them replacement material if something received is unusable. Demanding a full refund outside that process, for no logical reason, does not align with the terms agreed to at purchase. We stand by the accuracy of the order and the condition in which it was shipped. There was absolutely nothing wrong with this order.
Good Pricing and great selection of Rack supplies
I was looking for Racks to be used in the plant and was able to discuss the needs with sales and inventory and selection allowed me to find and purchase exactly what I needed.
Great experience with American Surplus
Great experience with American Surplus. I purchased a metal shelving unit and everything went smoothly from start to finish. The shelving was exactly as described, very solid and in great condition. It was easy to assemble and works perfectly for organizing our storage area. I’m very happy with the purchase and would definitely buy from American Surplus again.
Cost & time made project
very…
very nice........................................
Reply from American Surplus2026-02-03
Thank you Val!
First experience - couldn't have been better
I don't normally take the time to do reviews, however I purchased some good used gravity rollers from American Surplus a couple weeks ago. This was my very first experience with them. Everything was EXACTLY as advertised, they helped me arrange the truck freight, and most importantly they did a great job of packing/securing the load and it arrived in perfect condition. The price of what I purchased was extremely competitive & I would not hesitate to buy from them again - I'm almost looking forward to needing something they can supply! Really good customer service is becoming rare in this world, so It's refreshing to find a company that is still doing it right.
Reply from American Surplus2026-01-30
Thank you Mike, pleasure doing business with you as well!
Easy to work with
Easy to work with, Organized
Reply from American Surplus2026-02-03
Thanks for the feedback!
Great product & Great People
Great product & Great People. Sent a email on purchase. Tom got back to me right away. Sent me a quote and got me the product we wanted. We had an issue with some cross beams and Tom and the shop took care of the issue right away. Have been purchasing our rack from American Surplus for many years and always a pleasure working with them.
Reply from American Surplus2026-01-30
Thank you for the kind words Matt!
well made cantilever racking
well made cantilever racking excellent customer service and fast turn around times thanks
Reply from American Surplus2026-01-30
Thank you Jeff, much appreciated!
Great Experience
The team at American Surplus are great to work with. They were courteous and professional at every step in the process. Everything was delivered as promised!
Reply from American Surplus2026-01-30
Thank you Byron!
Need to learn how to properly pack a…
Need to learn how to properly pack a shipment for transport on an "LTL" carrier. Had a shipment that was 108" wide on a 45" pallet. This is not correct and as a result, I have been invoiced $425.00 by my carrier for "excessive length". The vendor response to this review was predictably not helpful. Very disappointing.............
Reply from American Surplus2026-01-23
Cliff, We’re sorry to hear about your experience with the freight carrier and understand how frustrating unexpected charges can be. We have packaged and shipped our products using this same method for over 35 years without issue. If the carrier had concerns about the packaging or dimensions, those should have been addressed at the time of pickup. The driver had the opportunity to review the load while it was being loaded, rather than accepting it and later issuing additional charges. While freight collect shipments and carrier fees are ultimately determined by the carrier, we truly regret the inconvenience this situation caused and appreciate you sharing your feedback.
the table we received were in good…
the table we received were in good shape and no complaints. The communication from salesman was not great. had a hard time getting any response until I added owner on emails. Didn't answer calls or emails. This was disappointing as a customer.
Reply from American Surplus2025-12-17
Bill, Thank you for your business and for taking the time to share your feedback. I’m sorry to hear that you felt our communication fell short—that’s certainly not the experience we aim to provide. Based on our records, your quote request came in on the afternoon of 10/7, and you received a response the following morning. There was email correspondence with Josh on 10/8, and the order was placed shortly thereafter. That said, we understand that timely and clear communication is important, and we appreciate you bringing this to our attention so we can continue to improve. We’re glad to hear the tables arrived in good condition, and we appreciate the opportunity to work with you.
Great Team Effort
The sales team found us the equipment we needed on short notice. The logistics team was prompt and communicative in arranging delivery. Overall a very easy and positive experience. Thank you!