Matt Hawkins did a great job laying…
Matt Hawkins did a great job laying everything out and the pricing was the best.
About American Surplus
Data updated- Website
- americansurplus.com
- Category
- Construction & Manufacturing
- Location
- United States · East Providence
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 100% (7/7)
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Is American Surplus legit?
American Surplus (americansurplus.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
you priced yourself out of the marketplace
salesperson was great. you priced yourself out of the marketplace.
Reply from American Surplus2025-11-10
Thanks for the kind words about our salesperson — we’ll be sure to pass that along! We have to admit, we’re a little confused… if we “priced ourselves out of the marketplace,” how did we end up earning your business? Either way, we’re glad you chose us and appreciate the opportunity to work with you!
Always great service from Bill.
The sales rep was very personable. Product not great.
The sales rep was great. Really appreciate how he handled things. The product was not as in good shape that I was led to believe. A lot of rust on the product, bent shelves. I expected some wear since it was used but it was too much rust in my opinion for the price I paid. And bent shelves where they rock on the rack. I can't use them. Was disappointed in product for what I paid for it. and another $800+ to have it shipped.
I had a very disappointing experience…
I had a very disappointing experience with American Surplus Inc. I purchased an item for $6,000, and dealing with Rachel, who handled the shipping, was a nightmare. She refused to provide any freight quotes initially, and when I finally asked, she just suggested a company they supposedly work with—without offering any assistance or solutions. When the item was delivered, the crate was in pieces, and the forklift operator couldn’t even remove the pallet because it was completely trashed. The items inside were bent and damaged. Instead of working with us to resolve the issue—such as issuing a refund or sending replacement parts—Rachel has been unresponsive, giving no updates and refusing to communicate. She even blamed others instead of taking responsibility. Overall, I would not order from this company again or use the freight service they recommend. Very poor customer service and quality control.
Reply from American Surplus2025-10-09
Hi Christopher, We’re sorry to hear about your experience, but we would like to clarify a few important details. Rachel did not “refuse” to offer you a freight quote — in fact, her initial email to you clearly stated: “Will you be scheduling your own pickup and sending a BOL, or do you need me to get you a freight quote and put you in touch with a broker? I have included the dimensions of your order for your reference.” We also want to note that your order was crated and loaded in perfect condition, as confirmed by our photos prior to shipment. Any damage that occurred after pickup would need to be addressed with the freight carrier, as they are responsible for handling the material during transit. While we understand your frustration, we wish you had reached out to us directly before posting this review. We would have been more than happy to assist you in resolving the issue and arranging replacement parts. Sincerely, The American Surplus Team
Great job
American surplus did a great job for us. Everything was delivered in great shape and as specified. Thank you.
Everything was what they say it was.
Everything was what they say it was.. working with me to get it deliver was awesome..
Exceptional Products
Exceptional Products Our experience was great they were helpful and knowledgeable in finding what we were looking at for our new packing line. We will be using them for other needs in the future
Great job on delivery and product.
Excellent service
Excellent service, great communication and follow up. Everything promised was delivered
For racking I would look here first.
They have a very wide variety of products. They have exactly what I was looking for at a reasonable price.
Communication was great
Communication was great, and their turnaround time on a large outdoor cantilever racking system was impressive. Will certainly be looking to American Surplus for future projects.
Clear and prompt communication
Clear and prompt communication, and fast shipping!
Excellent customer service
Excellent customer service, prompt responses, very competitive pricing. Great purchasing experience all around.
Great experience
Great experience! Drove down with a U- Haul box truck and they loaded it for me! I was by myself and couldn't pick up the half ton worth of metal grating. The staff was really friendly!
Great Customer Service!
repeat business - good quality product - just need to clarify the style and type prior to purchase to make sure it will work as intended as well.
Not a way to run a business
Wish I had read reviews prior to placing order. Slsmn quoted free shipping and 5 - 7 business day ship window, as items were in stock. Confirming order came back FOB shipping point and 7 - 10 business days... and didn't catch the changes. On the 12th day (today) I want to cancel because they still didn't ship, (but allegedly is ready to ship). They will only give me merchandise credit, not a refund in cash which I pre-paid three weeks ago. DO NOT BUY FROM THESE FOLKS.. NOT HONORABLE.. and a tad bit slimy.
Reply from American Surplus2025-07-03
We’re sorry to hear that your experience didn’t meet expectations. However, we would like to clarify a few points for accuracy. Your order was placed with full visibility into the terms, including FOB collect shipping and the estimated shipping window of 7–10 business days, which was clearly outlined on the quote right next to the signature line. Our records also indicate that the items were prepared for shipment within the stated time frame, and your request to cancel came after the order was already packed and queued for carrier pickup. While we strive to accommodate cancellation requests when possible, once an order has entered final processing, our policy—also shared at the time of purchase—offers merchandise credit in lieu of a refund. This is standard practice in many B2B transactions involving order fulfillment. While we understand frustration can occur when expectations don’t align with reality, we stand by the transparency of our process and communications. Accusations of dishonesty are unwarranted and do not reflect the facts of this transaction. We are committed to resolving concerns constructively and serving customers who appreciate clear terms, reliable service, and respectful communication—qualities consistently reflected in the countless five-star reviews shared here by our satisfied clients.
Excellent service and quality product
There was a small hiccup with the order, however it was quickly resolved by Matt Hawkins. Product quality/packaging was excellent.
Quick Response/Easy to Work with
The sales group was quick to respond and pulled together quotes and revised quotes the same day. Everyone from sales, to shipping, to billing was easy to work with and communicated well. Very happy with the results of our order and would engage again!
Purchasing process was great...very dirty parts
The purchasing process was great, very friendly and very helpful. They went out of their way to ensure that I got what I needed. They even changed a confirmed order when they found more desirable parts. The shelves (920 bays with 7,000 shelves) came in very dirty. After power washing, they are fine. Very few are unusably damaged. Summary: I will recomend and use this source again.