American Surplus (americansurplus.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
Filled out the online contact form requesting quote for gravity conveyors. They never got back to me, but didn't hesitate to put my email address on their junk mail list. Called them but was put on hold for several minutes before they hung up on me. Called back, no answer. My company will take it's business elsewhere.
Hi Dave, we called you, and YOU hung up on us. Please, gladly take your business elsewhere. Thank you
Friendly, very helpful, prompt responses via email, easy ordering process. Payment on-site. Top products. Happy to use again. Highly recommended company.
Accurate description. Product was of good quality. Quick shipping and helped arrange for delivery.
Great customer service. Able to help us set up flatbed trucks. Have used for many years and never had any problems.
Fast shipping, great communication and fair pricing!
Product came damaged and the trucking outfit you recommended wouldn't pay the damages and your company wouldn't take responsibility either. We got stuck with 15 damaged racks.
Jerry, we apologize that the 3rd party freight company damaged your product. After providing you the pictures of the wire decks in condition when they were loaded onto the truck, we did ask you to confirm how many decks were damaged and we would help you with replacements but you stated you were going to deal with the shipping company.
Could not have picked a better supplier to partner with for racking out our new warehouse space! I worked with Jim A and he was responsive to my requests and changes. He sent pics to show the quality of the product before I placed the order. The order was shipped as promised and arrived without issue. The decision to use American Surplus as the racking supplier for our warehouse expansion was the right decision. I will definitely use them on future projects.
Easy choice selection, and they were very malleable. I had originally planned on picking up the material lift, but ended up changing to shipping and they were able to accommodate without a problem! Thank You!
Great pricing, and very responsive service. Very satisfied with the custom mezzanine, and will be duplicating this order in the coming months. Thanks very much!
Great saving on slightly used items (wired tool crib). We hope to get more saving on industrial shelving in the future. Cliff
Everybody was very helpful. Received what we ordered. There was one piece that had a twist and they replaced it right away.
Josh, Rachael & Danielle were great to work with. Our warehouse & manufacturing love the work benches. We be needing more & look forward to dealing with the team in the future.
Charging unit we ordered didn't come with one of the cables needed for install. Not disclosed and is a common sense assumption that it would be included. Company didn't want to ship the cable and said it was our responsibility. Unit also came pre-configured for a different setup despite a few emails confirming it was for a 240v application.
We apologize for the misunderstanding but you should always have a licensed electrician install these chargers and they would easily add the cable and plug according to your building needs and would be able to reconfigure the wiring for 240V no problem
Great communication, awesome answers to questions. Tom is great to work with.
Very helpful Customer Service Reps. Nice sharp pencil for calculating prices. Shipping easy and accurate. Broad and ever-changing inventory.
Josh was an excellent person to work with in the sales department. Pleasure speaking with him and he helped solve my concerns.
They had everything ready for pickup and all the parts were there and it all fit perfectly.
Our order was handled by Bill Lizotte from start to finish. We needed to run a system temporarily which required two conveyors. Conveyors arrived ready to go as promised with correct incline legs and flat conveyor legs. It was easy to assemble and was plug and play.
61 reviews matching