Ancel

Glad you got the BS400 installed! Thanks for sticking with it, and we're stoked you're planning on years of use. We're here if you need us! ---ANCEL Team

Thank you for the fantastic review! We're so glad the Ancel 700 is saving you time and money on your VAG motor. That's exactly what we designed it for. Happy driving – we're here if you ever need us! ANCEL Team

Hi Timothy: Thanks for your honest feedback. First, we would like to clarify one point: Trustpilot does not allow businesses to delete reviews on their own, and we have not done so. The temporary absence of your review is most likely due to the platform's automated moderation system being triggered (for example, by detecting images or external links), and it will typically be restored automatically after verification. However, more than where the review went, what truly concerns us is that you spent significantly more than the cost of an ELM327, yet did not experience the value that the X7 should deliver. That is on us. To determine whether the issue stems from a hardware defect, vehicle compatibility mismatch, or operational misunderstanding, we have reached out to you via Trustpilot's "Request Information" feature. Please check your inbox (and spam folder) for our message. Our technical team is ready to assist you one-on-one. Please give us a chance to make things right—rather than letting this device truly become a paperweight. We look forward to hearing from you. The ANCEL Team

Thanks for your feedback! Punctual delivery and careful packaging also are what we stand for. Have a great weekend! ANCEL Team

Thanks for your wonderful feedback! We’re so glad to hear that your order arrived quickly and in perfect condition. Providing reliable service and secure packaging is always our priority. We truly appreciate your support and hope to welcome you back again soon. Have a great weekend! ANCEL Team

Dear Customer, Thanks for your feedback—we hear you. Making quality OBD scanners affordable for DIY car enthusiasts is truly one of our goals. We're always working to offer the best value for money, and we appreciate your honest input. Have a nice day!:) Yours sincerely, ANCEL Team

Thank you for your kind words! We're so glad to hear you've had a great experience so far. All the best, ANCEL Team

Mr. Jan Swiatylo, We are sorry for this issue. We have sent you an email with more details. Have a great day! ANCEL Support Team

Thank you for the fantastic review! We're especially pleased to hear that you're impressed with the product quality and that the delivery was both fast and accurate. Precision and speed are the pillars of our service, and your feedback confirms we're on the right track. We truly appreciate your trust and look forward to serving you again!

Love it! Quick install, secure fit, and no more starting worries—just the way it should be. Thanks for choosing us!

Excellent result! VD700 pinpoints VW issues fast, saving you time and guesswork. Thanks for the review!

Dear Customer, Thank you for taking the time to share your genuine experience with us. We truly value your concerns and fully understand the anxiety and frustration you felt while waiting for your parcel—we sincerely apologize for any inconvenience this may have caused. We would like to transparently share the actual timeline of your order: it was placed on the 3rd, dispatched from our nearest overseas warehouse on the 4th (within our committed 1–2 business days), and delivered on the 8th. As our shipping policy for UK orders specifies 1–3 business days, excluding weekends and public holidays—the 6th and 7th being a weekend—this delivery remained within our normal timeframe. However, we fully recognize that being "on time" by policy does not erase the anxiety of waiting, and your feelings are completely valid. Regarding the compensation issue, we understand your disappointment. Under the carrier's terms, shipping fee refunds for delays are subject to strict limitations, and insurance payouts follow the same standards. We are not citing these terms to dismiss your concerns—rather, we want you to know that we are actively reviewing our claims process, where slow and rigid responses have clearly fallen short. Your feedback is exactly where our improvement begins. Beyond the logistics setbacks, what matters most to us is whether the product itself has genuinely helped you. Has ANCEL's diagnostic functionality met your needs? Is the interface clear and user-friendly? Our product team truly values real user input—your hands-on experience and any suggestions are incredibly valuable to us. If you encounter any functional issues, please feel free to reach out; we will carefully document and follow up on every piece of feedback. We have no intention of using policies to override your feelings. Our sincere hope is to listen, learn, and improve. If there is anything we can assist with, please contact us at support@***.com. Thank you for your patience, and we wish you all the best on the road. Warm regards, ANCEL Customer Care Team

Thank you so much for your kind words and for taking the time to share your experience! 😊 We're delighted to hear that the tool has been a great addition to your shop and that our customer service has met your expectations. Providing reliable products and responsive support is always our goal. We truly appreciate your support and look forward to serving you again in the future!

Hello, thank you for the 5-star review! We are so happy that our support team made your experience a positive one. We appreciate your insight regarding the installation of the BS300 into your BMW E53 X5. It is always helpful to hear from customers who have found the process straightforward. We are also glad that the app's live battery monitoring features are proving to be so informative for you.

Hi Matthew Corden, Thanks for taking the time to update your review and for sharing the outcome of your experience. We're truly sorry that resolving this issue took longer than it should have. Your feedback helped us identify and correct the product image so that it now accurately reflects what is included, which will help prevent similar confusion for future customers. We sincerely appreciate your patience throughout the process and your kind words about Eric's support. Thank you again for giving us the opportunity to improve, and we wish you all the very best. Warm regards, The ANCEL Team

Dear Customer, We're truly sorry for your frustration. Newer vehicles like the 2026 Peterbilt can have compatibility issues—we always recommend checking with our support team via VIN before purchase. If the latest update isn't working for you, you can downgrade to the previous software version. Please email our support team (address on our homepage) and we'll have our senior engineers assist you personally. We sincerely apologize for the bad experience and want to make it right. ANCEL Support Team

Hello, We're truly sorry to hear about your disappointment. We understand your frustration with the wire length and the extra cost for extensions. Because wire length affects performance and safety, we do not include extensions in the base kit as standard. While our product design and accessories are clearly specified, we absolutely take your feedback seriously. Please contact our support team directly — we would like to review your case personally and work out a proper solution for you. We hope to turn this experience around and appreciate the chance to make things right.

Thank you for your feedback, and we sincerely apologize for the frustrating experience you had with our support team. Your question was clear — you wanted a multi-brand scanner for working on various vehicles — but our team failed to provide a direct and helpful answer. This was a failure on our part, and we are reviewing this interaction internally to ensure it does not happen again. To clarify, we do offer scanners like the X7 and DS600BT that are designed to work across most makes and models. The confusion regarding your 2025 Silverado was a mistake by our agent, as that vehicle was never the subject of your inquiry. We regret this deeply. We are sorry that this experience has led you to consider legal action. We would much prefer to resolve this directly with you. We have sent you a request through Trustpilot for your contact information — please reply there so we can connect you with a senior support member who can properly recommend the right tool for your needs. We hope you will give us the chance to show we can do better.

Hi Tracey Dunstone: We sincerely apologize for your disappointing experience. The issues you described — inaccurate live data and missing special functions — are not what we promise, and we take this very seriously. These data discrepancies are unusual and may be related to protocol selection, firmware, vehicle compatibility, or a possible hardware defect. We want to investigate and resolve this for you. We have sent you a request through Trustpilot for your order number and vehicle details — please reply there so our technical team can assist you directly. We truly value your feedback and hope you will give us a chance to make things right.

Hello, We sincerely apologize for your experience — both with the HD3600's failure to connect to your John Deere Gator 825i and with our unacceptable customer service. Two weeks of slow, circular responses that led nowhere is not the support we aim to provide, and we deeply regret putting you through that. We are conducting a thorough internal review of this case — from product compatibility to our support process — to identify what went wrong and prevent similar issues in the future. We are truly sorry for wasting your time and money, and we understand your frustration and disappointment. We appreciate your honest feedback, as it is essential for us to improve. If there is anything we can help you with, please feel free to reach out to us via the support email listed on our official website homepage.