Ancel

Dear customer, We sincerely apologize for your frustrating experience. Being locked out of your account and not receiving timely support is not acceptable, and we are truly sorry. We do observe an annual 1–2 week holiday period, during which we have a reduced support team on duty — response times may exceed our usual 24 hours, and we regret the delay you experienced. We also recommend reaching out to us directly rather than through third-party sellers, as we can assist you more effectively. If you still need help with your account or device compatibility, please contact us via the support email on our official website homepage. We would like to look into this for you and make things right. We appreciate your feedback and hope to hear from you.

Hello, We sincerely apologize for your disappointing experience with the V6 Pro+HD. The live data and bidirectional functions you expected should work properly, and we want to investigate this for you. We have just sent you a request through Trustpilot for more information — please check your email and reply to us there with your order number and vehicle details. This will allow our technical team to prioritize your case and help resolve the issue. We are also continuously improving our software through updates. Please give us the opportunity to make things right. We appreciate your feedback and look forward to assisting you.

Hi Midwest Auto, Thanks for your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. We're sorry to hear about the issue you experienced with your X7 tablet. We understand how frustrating it must have been, especially when the scanner itself met your needs but the tablet gradually became unresponsive. We've contacted you through Trustpilot's "Request Information" feature. If you could provide your email address, our support team will proactively reach out to learn more about your case and see how we can assist you. We also appreciate your suggestions regarding replacement options and extended warranty coverage. Feedback like yours is valuable and helps us continue improving both our products and our customer support. Thank you again for bringing this to our attention. Have a nice day! The ANCEL Team

Hi Marvin Haskins, Thanks for sharing your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. We're very sorry to hear about the issues you experienced with your V6. We understand how frustrating it must have been when the device didn't work as expected on your Western Star 5700XE. We've contacted you through Trustpilot's "Request Information" feature. If you could provide your email address along with a few more details about the issue, our support team will proactively reach out to learn more about your case and provide technical assistance. We truly appreciate your feedback, as it helps us continue improving our products and services. Have a nice day! The ANCEL Team

Hi Scott, Thanks for taking the time to share your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. We're truly sorry to hear about your experience with the MR500 and our support service. This is not the level of support we strive to provide. We've just contacted you through Trustpilot's "Request Information" feature. If you're willing to share a few more details about the issue, our support team will proactively reach out to review your case and see if there's anything we can do to help. Thank you again for your feedback. It helps us improve both our products and our customer support. Have a nice day! The ANCEL Team

Hi Thordur, Thanks for your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. We're sorry to hear about the compatibility issues you experienced with your SsangYong Rexton, Mercedes-Benz Sprinter, and Mitsubishi Pajero Sport. We've just contacted you through Trustpilot's "Request Information" feature. If you could provide a few more details about your device, software version, and the vehicles you tested, our support team will proactively reach out to investigate the issue and do our best to help resolve it. We appreciate your patience and look forward to assisting you. Have a nice day! The ANCEL Team

Hi Clarissa M, Thanks so much for your wonderful feedback! We're delighted to hear that you found the scanner useful, easy to use, and that it has helped save you money. We also apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Have a nice day! The ANCEL Team