ANCHEER

Dear BGS, Thanks a lot for your detailed feedback and I’m really sorry for the trouble this has caused. What you described – throttle cord disconnected, brakes scraping, and warped wheels – is absolutely not the experience we want any customer to have. We take this very seriously. To help you quickly, could you please: 1. Let us know your order number and where you purchased the product? 2. Confirm whether the issues occurred out of the box or after some use? 3. (If possible) Share a short video or photos showing the throttle cord, the brakes, and the wheels. We’d like to: - Arrange a solution for you as soon as possible (repair, replacement of parts, or a new unit, depending on the situation and our warranty policy in your region). - Report this issue to our quality and engineering teams to prevent it from happening again. Thank you for your understanding and support! ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]

Dear Renee Laporte, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the condition of the bike upon delivery and the issue with the tire. We understand how frustrating this situation must be, and we are here to assist you. Regarding your request to return the bike and upgrade to a better one, we would like to assure you that we are committed to resolving this matter to your satisfaction. To proceed, please kindly provide us with the following information: 1. Your order number or proof of purchase. 2. A brief description of the condition of the bike upon arrival, along with photos of the damaged box and tire (if possible). Once we receive these details, our customer service team will promptly review your case and provide you with options for the return and upgrade, including the costs involved. We aim to respond within 24 hours on business days. In the meantime, reach out via email at [email protected]. Thank you for your understanding and support! ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]

Dear Customer, Thank you very much for sharing your user experience. We sincerely apologize for the issue you encountered and highly value your feedback. Regarding the parts supply issue you mentioned, we understand that this has caused you inconvenience. We will immediately forward this to the relevant departments to improve the parts supply channels and ensure that we can better meet customer needs in the future. We also suggest that you submit your specific needs to us through Amazon's customer service platform, and we will do our best to assist you in resolving the issue. We are always committed to improving customer experience and hope you can give us an opportunity to improve. If you have any further questions or need further assistance, please feel free to contact us. Thank you for your understanding and support! ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]

Dear Customer, Thank you for your feedback regarding the replacement parts you purchased. We value your feedback and sincerely apologize for any inconvenience this purchase may have caused. First, we sincerely apologize for the inconvenience caused by sending the wrong parts. We understand how frustrating it is to receive the wrong parts, and we will strive to improve our service to prevent similar situations from happening again. Regarding the return shipping costs, we will review your order and our communication records to ensure you receive fair and reasonable processing. If it was indeed our mistake, we will cover the relevant shipping costs and send you the correct parts as soon as possible. As for the service attitude of customer service representative John, which you mentioned, we will conduct an internal investigation to ensure our team consistently provides professional and friendly service to our customers. To help us resolve your issue more quickly, please send your order number and relevant information to [email protected] via email. A dedicated person will follow up and ensure your issue is resolved promptly. Thank you again for your patience and understanding. We wish you a pleasant day! ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]

Dear Sam Lilley, We are very sorry to hear about your disappointment with our products and services. We value every customer's feedback and hope to resolve your issue as soon as possible. Here is our commitment and solution: Regarding the battery issue, we fully understand the importance of the battery to your riding experience. Based on your description, our customer service team will immediately verify your purchase record and provide the required battery model information. If the battery is within the warranty period, we will arrange a free replacement for you. If it is beyond the warranty period, we will also assist you in purchasing a replacement battery at a discounted price. Could you please provide your order number? This will help us check whether the correct accessory is in stock. Thank you once again for bringing this to our attention. We hope our efforts can regain your trust. If you have any other questions or needs, please feel free to contact us. Wishing you a pleasant day! ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]

Dear Customer, We are truly sorry to hear about the issues you have been experiencing with your bike and your dissatisfaction with our service. Your feedback is extremely important to us, and we would like to address your concerns as quickly and effectively as possible. ### Our Commitment and Solution: 1. **Safety Issue**: We understand that the bike's functionality and safety are paramount. Please provide us with more details about the specific issues you are facing. If the bike is deemed unsafe, we will prioritize your case and assist you in resolving the matter immediately. 2. **Warranty and Parts Shipping**: While your bike is just out of warranty, we are committed to supporting you. We will review your purchase details and offer you the necessary parts at the most reasonable cost. 3. **Customer Service**: We sincerely apologize for any delays or lack of response from our team. To ensure your concerns are addressed promptly, we have assigned a dedicated representative to follow up with you. You can expect a response within 24 hours. Could you kindly share your order number or purchase information with us? This will help us locate your records and provide the fastest resolution possible. We deeply regret the inconvenience caused and are committed to making things right. Thank you for bringing these issues to our attention, and we hope to regain your trust through our efforts. **Contact Information**: Customer Service Email: [email protected] Thank you for your understanding and patience. Best regards, **ANCHEER Customer Service Team**

Dear Tamecole Carr, We are very sorry to hear about your disappointment with our products and services. We value every customer's feedback and hope to resolve your issue as soon as possible. Here is our commitment and solution: Regarding the battery issue, we fully understand the importance of the battery to your riding experience. Based on your description, our customer service team will immediately verify your purchase record and provide the required battery model information. If the battery is within the warranty period, we will arrange a free replacement for you. Could you please provide your order number? This will help us check whether the correct accessory is in stock. Thank you once again for bringing this to our attention. We hope our efforts can regain your trust. If you have any other questions or needs, please feel free to contact us. Wishing you a pleasant day! **ANCHEER Customer Service Team Contact Information**: Customer Service Email: [email protected]