Order was easy
Order was easy. Even customer service was good as I had an issue with fence and they are sending a new one. The bikes themselves so far are great and work as advertised. Only put 50 miles on them but so far so good.
About ANCHEER
Data updated- Website
- ancheer.shop
- Category
- Sports
- Location
- United States · Cary
- Status
- Unclaimed
- Last 12 months
- 34 reviews
- Replies to negative
- 35% (7/20)
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Is ANCHEER legit?
ANCHEER (ancheer.shop) has a 3.3 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 35% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The front forks are loose and they…
The front forks are loose and they don't have any way to titen them with out a press no nut on the goss neck like normal bikes
Good communication
Good communication. Only wished I could have exchanged rather than received a refund and then have to reorder. Also had to pay nearly $50 for shipping to return item.
Good value for money...but quality and customer service could've been better!
1. Firstly, the order process was easy. The bike arrived on the specified date, June 27th. 2. My son and I put it together on June 28th. Straight out of the box, we noticed some issues... - Sticker on the rim seems to be scratched off. Pic attached. - Tires were dusty. - Front fork - right side, was bruised. Pic attached. 3. The instruction manual that came with the bike, was not very clear and specific to this model. However, the assembly video attached to my order was helpful. It took us about 1.5 hours to put together. 4. In either case, it does not explain that the front disk brake...has some plastic in the middle. The only way to remove it, is to loosen the disk brakes. This took us a long time to figure out. Then, the plastic fell out...the tire slid in easily. This usually messes with the wheel alignment.
I already did over 280 miles on this…
I already did over 280 miles on this bike in a month some with and some without power, both ways it does awesome job. It rides pretty good, front suspension does make me comfortable and the gears help me climb hills easy. So I would recommend any one who wants to challenge themselves on riding long to have this. It gives me confidence to ride longer with the assistance of battery power. Over all a good choice of mine
When I took the bike out of the box
When I took the bike out of the box, the front fender was broken
Reply from ANCHEER2026-07-09
Dear Marian Everhart, We're sorry to hear that the front fender arrived damaged — that's definitely not the experience we want you to have, and we understand how frustrating it must be to open a new bike and find a broken part. This is likely due to shipping/handling during transit rather than a manufacturing issue, but we'd like to make it right for you as quickly as possible. Could you please send us: [email protected] 1. Your order number 2. A photo of the damaged fender Once we have this, we'll ship out a replacement fender free of charge right away, so you can get riding without any further delay. Thank you for your patience, and we apologize again for the inconvenience. Best regards, ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]
My experience with Ancheer has been…
My experience with Ancheer has been extremely disappointing. I made my purchase expecting to receive the advertised cashback through Extrabux after following all of the required terms. After waiting months for the cashback to be processed, Extrabux repeatedly told me they were waiting on Ancheer to verify the transaction. Five months later, I was informed that Ancheer never responded to their requests, leaving me with no cashback and no resolution. If that's true, it's a poor way to treat paying customers. Businesses that participate in cashback promotions should honor their commitments and respond promptly to their marketing partners. Ignoring verification requests only hurts the customer who made the purchase in good faith. Whether the breakdown was due to poor communication or a lack of follow-through, the end result is the same: I was left empty-handed after months of waiting. I expected better customer service and accountability from Ancheer. Based on my experience, I'd think twice before relying on any promotions or cashback offers associated with this company.
Reply from ANCHEER2026-07-08
Dear Bob Neal, We're really sorry to hear about this experience, and we completely understand your frustration after waiting so long with no resolution. To clarify — Ancheer itself does not run or administer cashback programs through Extrabux. These are third-party affiliate offers, and verification requests are typically handled through automated systems between the platform and retailers, which unfortunately doesn't always work as smoothly as it should. We were not aware of this specific case until now. We don't want you to be left empty-handed, so please reach out to us directly at [email protected] with your order details. We'll personally look into what happened and see what we can do to make this right. Thank you for bringing this to our attention — feedback like this helps us improve how we support our customers even in situations outside our direct control. Warm regards, ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]
Delivery was longer than expected
Delivery was longer than expected. The instructions were difficult to understand. The pictures didn’t reflect the bike that I bought and they were drawings instead of real pictures. I needed help to put it together and to understand. I’m new to bikes
Amazing bike with a few inconveniences
Honestly giving this a 4 star and not a 5 star is difficult but I feel it is definitely deserved. The bike is amazing, after the setup it rides amazing, the E-Bike modes are all super nice, and everything was included. The problem I had with mine was the manual was inaccurate with the brake system, the image displayed was of a brake system completely different than mine and it took me an hour of my own fiddling, research, and trial and error to figure out the solution to get it lined up right. Also the manual (online OR physical) does not give an in depth explanation to the modes on the display, functions, or simple troubleshooting if certain functions don’t work. An example being my throttle wasn’t working or my horn. Turns out a connector was undone either in shipping or otherwise and I had no idea. Took another hour of research that would’ve been unnecessary if it was included in the manual. And with such a purchase, it should. Last con is that the bike seat is fastened to the rod via a hex-bolt that is not removable via any tools provided with the bike. The bike seat is very uncomfortable, but thats acceptable as it’s cheap to buy a new one to one’s preference. However when I got mine I realized the hex-bolt was bigger than all the tools provided and my personal tools didn’t fit either and was very frustrating. Despite these initial hangups, this is a very nice bike and I am very happy to have bought it.
No satisfaction from customer service …
I’m giving this company a three because of the speedy delivery. I would give them a zero as far as customer service. We received two brand new bikes, and the two front fenders were broken and the one front wheel was bent. After sending them at least three emails because you cannot call them, I have received no response. So far this date is June 8, 2026. I will continue to post if I have still not received any response from them. Please check all parts before you assemble. It is now June 26th and we still do not have the new parts. One of them is the front wheel to one of the bikes. They keep telling me to be patient but I am very upset. We can not use one of the bikes because of this, not to mention the 2 broken front fenders. If I do not receive these I will have to report this Company. I’m loosing patience with this. It is now July 11th and the company says they are mailing our fenders that were broke. The front wheel has still not shipped. There is no date given as to when we will receive it.
Reply from ANCHEER2026-06-10
Dear Salinger, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues with your bikes and for the lack of timely response from our customer service team. We understand how frustrating it must be to receive products that were not in perfect condition, especially after multiple attempts to reach out to us. This is not the level of service we aim to provide, and we deeply regret falling short in this instance. We are currently investigating your case to ensure that your concerns are addressed promptly. Our team is committed to resolving these issues for you, including replacing the damaged fenders and the bent wheel. We will prioritize your case and follow up with you immediately via email to confirm the necessary steps. We value your trust and feedback, and we’re dedicated to improving every aspect of our service. Thank you for your understanding and support! ANCHEER Customer Service Team Contact Information: Customer Service Email: [email protected]
Easy ordering and prompt delivery
Absolutely the best purchase I've made in years!
The trikes absolutely more than I thought they would be. We are seniors and due to a health condition I can not ride a bicycle anymore. We have had so much fun the past few days riding through the neighborhood. The delivery was very fast, the assembly was a bit time-consuming; but my husband did one the first day we got them and the other the next day.
Great bike for the price
Great bike for the price . Gotta figure things out . The instructions are a little vague but easy to figure out . Only put 1/2 mile on it so far so not really sure . Made my kid take it for a ride & he loves it
Costumer service was great
Costumer service was great, very fast to respond and helped me out to change the model and color for me! Recommend 100%! Exited to have the bike here and test drive!
The price was amazing and the shipping…
The price was amazing and the shipping so fast
Awesome e-bike.
The shipment is well packaged. I ordered two bikes (emtb26 and emtb08) 1 arrived early, 1 arrived 5 days later. Both bikes are awesome!
Ease of assembly
Love the bike
Incredible Quality, Especially at this price!
Receiving an electric bike at this price, I was pretty hesitant. But the Sunshine blew me away! Great gear shift, great long lasting battery, and really nice to look at. Also two day shipping for a bike feels unheard of! I’m super pleased.
Good value for the money
Have had the bike a short while so far all is good. Assembly is fairly straight forward the instructions could use an update on the translation. Folding instructions were unclear. Same as battery charging .Manual shows the front tire to be a quick disconnect instead of the bolt on that came with it. Otherwise works as advertised especially for the price.