ANCHEER (ancheer.shop) has a 3.3 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 35% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
Throttle cord was disconnected, scraping brakes, warped wheels
Reply from ANCHEER2026-06-01
Dear BGS,
Thanks a lot for your detailed feedback and I’m really sorry for the trouble this has caused.
What you described – throttle cord disconnected, brakes scraping, and warped wheels – is absolutely not the experience we want any customer to have. We take this very seriously.
To help you quickly, could you please:
1. Let us know your order number and where you purchased the product?
2. Confirm whether the issues occurred out of the box or after some use?
3. (If possible) Share a short video or photos showing the throttle cord, the brakes, and the wheels.
We’d like to:
- Arrange a solution for you as soon as possible (repair, replacement of parts, or a new unit, depending on the situation and our warranty policy in your region).
- Report this issue to our quality and engineering teams to prevent it from happening again.
Thank you for your understanding and support!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: [email protected]
No one is in customer service to talk to you about issues with their products. I would like to return a bike and exchange for another but there is no one to discuss this with. Our bike arrived with box all beat up and an issue with the bike tire. We would like an option to return it and upgrade it to a better bike but there is no one to discuss this with to determine what it would cost us.
Reply from ANCHEER2026-05-25
Dear Renee Laporte,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the condition of the bike upon delivery and the issue with the tire. We understand how frustrating this situation must be, and we are here to assist you.
Regarding your request to return the bike and upgrade to a better one, we would like to assure you that we are committed to resolving this matter to your satisfaction. To proceed, please kindly provide us with the following information:
1. Your order number or proof of purchase.
2. A brief description of the condition of the bike upon arrival, along with photos of the damaged box and tire (if possible).
Once we receive these details, our customer service team will promptly review your case and provide you with options for the return and upgrade, including the costs involved. We aim to respond within 24 hours on business days.
In the meantime, reach out via email at [email protected].
Thank you for your understanding and support!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: [email protected]
Excellent service and communication! Helped me order the right item and resolved issues efficiently.
S
Stan · 2 reviews · Experienced 2026-04-24 ·
★★★★★
All I can say is Ancheer customer…
All I can say is Ancheer customer service is the best they did everything they said they would and it was fast. Archer is a great bike it does everything, friends of mine have bikes costing $ 4k that don't work as well as mine
The customer service works just as hard as bike to make things wright
A
Andrew Radigan · 1 review · Experienced 2026-04-22 ·
★★★★★
Outstanding customer service!
I am very happy with the Ancheer company and customer service! The product I ordered was not in stock and did not ship out. Once I contacted them they generously offered me an upgrade that was in stock at a discounted price. Ancheer had it shipped out immediately with priority shipping and a tracking number. I had a great experience with the customer service and highly recommend Ancheer!
M
Mark Boyle · 1 review · Experienced 2026-04-15 ·
★★★★★
Customer service.
The staff followed up on an out-of-stock part order and offered alternatives. Very pro-active.
M
Michael Hairgrove · 1 review · Experienced 2026-03-22 ·
★★★★★
Upgrade me please.
J
James Cote · 1 review · Experienced 2026-03-23 ·
★★★★★
Excellent Customer Service!!
I purchased an Ancheer bike more than a few yrs ago and needed a new battery.
My battery type was no longer produced but the good folks at Ancheer are sending me an upgrade.
A
Allan Joseph · 3 reviews · Experienced 2026-03-13 ·
★★★★★
No parts or service
No parts or service. Dead beat staff. I just threw mine away because getting parts (as predicted) is not convenient at all and I spent way too long trying to get tires, and once again, having to try and coax a dead beat staff to try and get me something as easy and necessary as tires. They ruined my experience and my faith of ever owning one again.....GO WITH A DIFFERENT BRAND NOT ANCHEER. Shame on amazon for selling these bikes that only last until the tires go bad. Pretty upset with Ancheer here.
Reply from ANCHEER2026-03-16
Dear Customer,
Thank you very much for sharing your user experience. We sincerely apologize for the issue you encountered and highly value your feedback.
Regarding the parts supply issue you mentioned, we understand that this has caused you inconvenience. We will immediately forward this to the relevant departments to improve the parts supply channels and ensure that we can better meet customer needs in the future. We also suggest that you submit your specific needs to us through Amazon's customer service platform, and we will do our best to assist you in resolving the issue.
We are always committed to improving customer experience and hope you can give us an opportunity to improve. If you have any further questions or need further assistance, please feel free to contact us.
Thank you for your understanding and support!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: [email protected]
M
Mariana García · 1 review · Experienced 2026-02-06 ·
★★★★★
WORST COSTUMER SERVICE.
WORST COSTUMER SERVICE.
I don't say it lightly, I purchased a replacement part, they sent me the wrong part and refuse to pay for the return or to send the part I purchased with the excuse that I didn't order the correct part for my bike anyway. John the 'answering service guy' is very unprofessional and rude.
Reply from ANCHEER2026-02-26
Dear Customer,
Thank you for your feedback regarding the replacement parts you purchased. We value your feedback and sincerely apologize for any inconvenience this purchase may have caused.
First, we sincerely apologize for the inconvenience caused by sending the wrong parts. We understand how frustrating it is to receive the wrong parts, and we will strive to improve our service to prevent similar situations from happening again.
Regarding the return shipping costs, we will review your order and our communication records to ensure you receive fair and reasonable processing. If it was indeed our mistake, we will cover the relevant shipping costs and send you the correct parts as soon as possible.
As for the service attitude of customer service representative John, which you mentioned, we will conduct an internal investigation to ensure our team consistently provides professional and friendly service to our customers.
To help us resolve your issue more quickly, please send your order number and relevant information to [email protected] via email. A dedicated person will follow up and ensure your issue is resolved promptly.
Thank you again for your patience and understanding.
We wish you a pleasant day!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: [email protected]
a
andy hyacinthe · 1 review · Experienced 2026-01-20 ·
★★★★★
It was quick 2 the point
S
Sam Lilley · 24 reviews · Experienced 2025-08-25 ·
★★★★★
Worlds worst customer service. Rubbish batteries
Worlds worst customer service. They literally will reply once and then never again. They don’t care, they won’t help. Both bikes I bought, the batteries died, I cannot get a replacement because they will not tell me what battery I need to get. Cheap rubbish, don’t bother.
EDIT: following their reply I did exactly as asked and emailed them with the order numbers (2 orders, both batteries completely died). And NO RESPONSE. It’s been 2 weeks now since I emailed, they will just flat out ignore you so do not bother with this company.
Reply from ANCHEER2025-09-30
Dear Sam Lilley,
We are very sorry to hear about your disappointment with our products and services. We value every customer's feedback and hope to resolve your issue as soon as possible. Here is our commitment and solution:
Regarding the battery issue, we fully understand the importance of the battery to your riding experience. Based on your description, our customer service team will immediately verify your purchase record and provide the required battery model information. If the battery is within the warranty period, we will arrange a free replacement for you. If it is beyond the warranty period, we will also assist you in purchasing a replacement battery at a discounted price. Could you please provide your order number? This will help us check whether the correct accessory is in stock.
Thank you once again for bringing this to our attention. We hope our efforts can regain your trust. If you have any other questions or needs, please feel free to contact us.
Wishing you a pleasant day!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: [email protected]
N
New Name · 2 reviews · Experienced 2025-08-14 ·
★★★★★
Bike is a piece of junk
Bike is a piece of junk. Had less than a year and have had constant issues since I got it. No the bike refuses to function correctly and is unsafe to ride. Just out of warranty. Of course they make you pay for shipping on the parts anyway. No one responds when I call. This company is shady and I would not recommend buying from them.
Reply from ANCHEER2025-09-30
Dear Customer,
We are truly sorry to hear about the issues you have been experiencing with your bike and your dissatisfaction with our service. Your feedback is extremely important to us, and we would like to address your concerns as quickly and effectively as possible.
### Our Commitment and Solution:
1. **Safety Issue**:
We understand that the bike's functionality and safety are paramount. Please provide us with more details about the specific issues you are facing. If the bike is deemed unsafe, we will prioritize your case and assist you in resolving the matter immediately.
2. **Warranty and Parts Shipping**:
While your bike is just out of warranty, we are committed to supporting you. We will review your purchase details and offer you the necessary parts at the most reasonable cost.
3. **Customer Service**:
We sincerely apologize for any delays or lack of response from our team. To ensure your concerns are addressed promptly, we have assigned a dedicated representative to follow up with you. You can expect a response within 24 hours.
Could you kindly share your order number or purchase information with us? This will help us locate your records and provide the fastest resolution possible.
We deeply regret the inconvenience caused and are committed to making things right. Thank you for bringing these issues to our attention, and we hope to regain your trust through our efforts.
**Contact Information**:
Customer Service Email: [email protected]
Thank you for your understanding and patience.
Best regards,
**ANCHEER Customer Service Team**
I have battery issues and bike still in warranty called to get error code fixed or replacement. Told to wait for an email. I have been waiting a.long time ans no email.
Reply from ANCHEER2025-09-30
Dear Tamecole Carr,
We are very sorry to hear about your disappointment with our products and services. We value every customer's feedback and hope to resolve your issue as soon as possible. Here is our commitment and solution:
Regarding the battery issue, we fully understand the importance of the battery to your riding experience. Based on your description, our customer service team will immediately verify your purchase record and provide the required battery model information. If the battery is within the warranty period, we will arrange a free replacement for you. Could you please provide your order number? This will help us check whether the correct accessory is in stock.
Thank you once again for bringing this to our attention. We hope our efforts can regain your trust. If you have any other questions or needs, please feel free to contact us.
Wishing you a pleasant day!
**ANCHEER Customer Service Team Contact Information**:
Customer Service Email: [email protected]
P
Pépito · 8 reviews · Experienced 2024-07-05 ·
★★★★★
MY BIKE WAS BROKEN BUT REPAIRABLE
MY BIKE WAS BROKEN BUT REPAIRABLE. I USED IT EVERY DAY TO GO TO WORK. I NEED TO REPAIR THE HORN AND LIGHT. I ALSO HAD TO REPAIR THE PEDALS AND A NEW BATTERY. THE WARRANTY HAS EXPIRED, I PURCHASED THE MISSING PARTS EXCEPT THE BATTERY ON THE OFFICIAL SITE ON SEPTEMBER 19, 2022, SEPTEMBER 27, 2022 AND OCTOBER 10, 2022, YES YES 2022. I HAVE RELATED CUSTOMER SERVICE SEVERAL TIMES WHO FIRSTLY INVITED ME TO BE PATIENT, THEN TELL ME OF THE UNAVAILABILITY OF PARTS WHILE ASKING ME TO BE PATIENT. MEANWHILE THE BIKE HAS BROKE AND BECOME UNUSABLE AND THEREFORE GOOD FOR SCROLLING. I TRIED TO NEGOTIATE A COMMERCIAL GESTURE AND OFFER THEM TO MAKE A COMMERCIAL GESTURE FOR THE DISAGREEMENT. THEY JUST REFUNDED ME FOR THE ORDER OF SEPTEMBER 19, 2022 ON MAY 7, 2024. THEN I RECEIVED AN EMAIL TODAY STATING THAT THEY WOULD HAVE SENT ME THE PEDALS ORDERED ON SEPTEMBER 27, 2022. IT IS 05/07/2024. YET THEY PRIDE IN BEING AN ECOLOGICAL COMPANY. IN ANY CASE, IF YOU PURCHASE FROM ANCHEER, AFTER SEEING MY REVIEW AND YOU ARE DISAPPOINTED, YOU CAN ONLY BLAME YOURSELF.
VF
MON VELO ETAIT CASSE MAIS REPARABLE. JE M'EN SERVAIS TOUS LES JOURS POUR ALLER AU TRAVAIL. JE DEVAIS REPARER LE KLAXON ET LA LAMPE. JE DEVAIS AUSSI REPARER LES PEDALES ET UNE NOUVELLE BATTERIE. LA GARANTIE ETANT EXPIREE, J'AI ACHETE LES PIECES MANQUANTES SAUF LA BATTERIE SUR LE SITE OFFICIEL LE 19 SEPTEMBRE 2022, LE 27 SEPTEMBRE 2022 ET LE 10 OCTOBRE 2022, OUI OUI 2022. J'AI RELANCE LE SERVICE CLIENT PLUSIEURS FOIS QUI M'A DANS UN PREMIER TEMPS INVITE A LA PATIENCE, PUIS QUI M'A FAIT PART DE L'INDISPONIBILITE DES PIECES TOUT EN ME DEMANDANT DE PATIENTER. ENTRE TEMPS LE VELO S'EST CASSE ET EST DEVENU INUTILISABLE ET DONC BON POUR LA CASSE. J'AI TENTE DE NEGOCIER UN GESTE COMMERCIAL ET DE LEUR PROPOSER DE FAIRE UN GESTE COMMERCIAL POUR LE DESAGREMENT. ILS M'ONTJUSTE REMBOURSE LA COMMANDE DU 19 SEPTEMBRE 2022 LE 7 MAI 2024. ENSUITE, JE RECOIS AUJOURD'HUI UN COURRIEL INDIQUANT QU'ILS M'AURAIENT ENVOYE LES PEDALES COMMANDEES LE 27 SEPTEMBRE 2022. ON EST LE 05/07/2024. ILS SE TARGENT POURTANT D'ETRE UNE ENTREPRISE ECOLOGIQUE. EN TOUT CAS, SI VOUS ACHETEZ CHEZ ANCHEER, APRES AVOIR VU MON COMMENTAIRE ET QUE VOUS ETES DECUS, VOUS NE POUVEZ VOUS EN PRENDRE QU'A VOUS MEME.
J
Jim Bisignano · 1 review · Experienced 2024-06-06 ·
★★★★★
World Class Service
The Ancheer Team has extraordinary customer service and truly bends over backwards to accommodate their customer after sale. They provided prompt and very courteous, very friendly communication within 24 hours or less. They provide a high quality product for a great price and they waste no time in getting your e-bike to you, it's amazing. I know there are many other e-bike providers and manufacturers out there to choose from but I have encourage others to seriously look at Ancheer for their e-bike and my companion also decided to go with an Ancheer e-bike.
L
Lisa Ballantine · 2 reviews · Experienced 2023-08-07 ·
★★★★★
Customer service is awful
Customer service is awful
Still trying to get a replacement battery for my bike which was recalled due to a health and safety fault(fire hazard). Ongoing now for 4 months. Still not provided a solution or answer
M
Mark in Florida · 2 reviews · Experienced 2023-08-07 ·
★★★★★
Non existent Customer support
I purchased a treadmill in late February of 2023. its now early August and the treadmill stopped working
when I turn it on I only get a rapid beeping. no lights, no error code. nothing.
I called Ancheer support and they told me that someone would get back to me in 48 hours. after 2 more calls and 6 more days, nothing. They are horrible!!! DO NOT BUY PRODUCTS FROM THESE PEOPLE> THEY DO NOT HONOR WARRANTIES OR EVEN GET BACK TO YOU.
I now have a $230 paper weight.
J
John Dilworth · 1 review · Experienced 2023-06-09 ·
★★★★★
The customer services is bonkers
The customer services is bonkers. I'm trying to get a replacement for a recalled battery for an e-bike (the previous model literally caught fire), and I'm at 25 emails trying to get them to send me a new one. I thought I was talking to a bot at first, but I realise now that it is a human who has been instructed to stall and delay. A sample: I sent them an email 2 days ago (email #23). They respond this morning saying:
"We will arrang [sic] the new battery for you once your battery is recycled. Waiting for your reply and confirm [sic]."
I replied to their last email within 30 seconds saying "yes, please send," and got a reply a few hours later "So apologize for I am not in the office now."
Gahhhh!
