APEC Water Systems

Dear Tony, Thank you for sharing your feedback. Our records show that a 5% discount was applied to your order through enrollment in the 12‑month subscription plan for replacement filters. The 10% discount code is valid only for one‑time purchases and cannot be combined with subscription savings. Promotional offers cannot be stacked or used together. We appreciate your understanding and value your continued support. Best Regards, APEC Customer Service

Dear Dale, Thank you for your feedback! We’re glad to hear your online ordering experience with the ROES‑50 replacement filters has been hassle‑free and straightforward. We truly appreciate your support and look forward to continuing to provide you with reliable filtration solutions. Best Regards, APEC Customer Service

Dear Grace, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced and are committed to resolving the issue as quickly as possible. To better understand and address your concern, a support case has been created and a separate email has been sent to you. Please review the email and respond so we can assist you further. At your earliest convenience, you can also reach us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is dedicated to providing you with a 5-star customer service experience, and we’ll do everything we can to assist you. Best Regards, APEC Customer Service

Dear Valued Customer, Thank you for sharing your feedback! We’re glad to know the CuZn UC‑200 filter has been a reliable choice and that it’s meeting your expectations for quality and performance. Your support means a lot to us, and we’re pleased the system is providing you with clean, great‑tasting water right at your faucet. Best Regards, APEC Customer Service

Dear William, Thank you for sharing your feedback. We’re delighted to hear that you’re satisfied with your system and appreciate you taking the time to let us know. Your support means a great deal to us, and we look forward to continuing to provide you with quality products and service for all your water filtration needs. Best Regards, APEC Customer Service

Dear Valued Customer, Thank you for your kind words! We’re glad our team was able to provide you with prompt and friendly assistance. It’s wonderful to know you plan to continue choosing APEC for your filtration needs, and we look forward to serving you again. Best Regards, APEC Customer Service

Dear James, Thank you for your feedback! We’re glad to know you find the subscription service convenient. It’s rewarding to hear the program helps keep your water consistently clean and safe, and we truly appreciate your continued trust in us. Best Regards, APEC Customer Service

Dear Ron, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. Hairline cracks in the filter housings or caps are often the result of sudden or consistently high water pressure entering the system, which can gradually cause plastic fatigue. We recommend checking your water pressure at your earliest convenience to ensure it does not exceed 80 psi, as higher pressure may lead to leaks or damage. We’re always here to help if you encounter any issues with your system. Please feel free to contact us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time, and our team is dedicated to providing you with a 5-star customer service experience. We’ll do everything we can to assist you and ensure you continue to enjoy your RO system. Best Regards, APEC Customer Service

Dear Tamir, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our products and support. Your satisfaction means the world to us, and we look forward to continuing to serve you and your family for all your water needs. Best Regards, APEC Customer Service

Dear David, Thank you for your feedback! We’re glad to know you’re enjoying the quality of our filters and the convenience of the subscription service. It’s rewarding to hear that the program helps ensure your water remains consistently clean and safe, and we appreciate your continued trust in us. Best Regards, APEC Customer Service

Dear Thomas, Thank you for your generous feedback! We’re pleased to know our support team was able to assist you with the level of professionalism and care you deserve. Providing dependable and knowledgeable service is always our priority, and we truly appreciate your recognition. Best Regards, APEC Customer Service

Dear Sarkis, Thank you for your kind words! We’re glad our team was able to assist you with professionalism and expertise. Providing knowledgeable support is always our priority, and we truly appreciate your recognition. Best Regards, APEC Customer Service

Dear Joe, Thank you for letting us know about your experience! We’re pleased the replacement carbon filter reached you quickly and that you’re enjoying the improved taste of your water. Your satisfaction is very important to us, and we’re glad we could provide both reliable service and effective filtration. Best Regards, APEC Customer Service

Dear Valued Customer, We truly appreciate your kind words! It’s wonderful to know that your ROTL‑AIO tankless RO system is delivering fresh, great‑tasting water. Your positive experience means a lot to us, and we’re glad the system is making a difference in your daily routine. Best Regards, APEC Customer Service