Apex Markets

Dear Maria, Thank you for taking the time to share your feedback. We take all customer concerns seriously and have carefully reviewed the information provided in your review. After conducting a comprehensive search of our customer database, transaction records, and support history, we were unable to locate any account or correspondence associated with your name. We also found no record of you contacting us through our official support channels, including our live chat on https://app.apexmarkets.io/ or via our support email at [email protected]. We would also like to clarify several important facts regarding how Apex Markets operates: Apex Markets will never charge a fee for anything at all. We do not charge processing fees, account activation fees, withdrawal fees, release fees, clearance fees, broker fees, or any other hidden or additional fees at any stage of a customer's journey. We do not employ or assign broker managers or account managers. Every trading account is completely self-managed by the account holder. We do not place trades, manage portfolios, or make investment decisions on behalf of our clients. The minimum deposit required to open an MT5 trading account is $10 USD. All deposits are made manually by clients through their secure Apex Markets dashboard. We do not request deposits outside of our platform. Based on the details in your review, the experience described does not align with Apex Markets' policies, services, or operating procedures. It appears there may be some confusion with another company or trading platform. For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including: A limited-time 500% Welcome Bonus for eligible new users. Up to $35 USD in referral rewards. Up to 80% commission through our referral program. Apex Markets is committed to providing a secure, transparent, efficient, and rewarding trading environment for all clients. To learn more about our platform and services, please visit https://app.apexmarkets.io/. If you require further assistance, our Customer Support Team is available via live chat on our website from 9:00 AM to 6:00 PM EST, or by email at [email protected]. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets

Dear Orville, Thank you for sharing your feedback. We take concerns regarding pending withdrawal requests seriously and have reviewed your account and communication history to clarify the circumstances described in your review. Our records show that the passport currently on your account expired in July 2025 and has not yet been updated. We kindly ask that you update your expired identification document with a valid, unexpired passport or other accepted identification so that your account documentation remains current and any applicable review can proceed. We also attempted to reach you by phone regarding your account, but unfortunately, we were unable to reach you. We would also like to clarify the statement that you have not received support from Apex Markets. Our records show that your communications with our team have been conducted through our website live chat, and we have records of your interactions through that channel. We have not found evidence supporting the claim that you received no support from our team. If you contacted us by email, please be assured that emails received through our official support channels are responded to within 24 hours. If you believe you sent an email that did not receive a response, we would be happy to investigate further if you provide the relevant details. Regarding your withdrawal request, each request is subject to account and documentation review before it can be processed. Keeping your identification documents current is an important part of that process. We understand how frustrating it can be to wait for an update on a financial request, and we sincerely regret any frustration this situation may have caused. We encourage you to update your expired identification document and contact our support team via email at [email protected] so we can assist you further. For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including: A limited-time 500% Welcome Bonus for eligible new users. Up to $35 in referral rewards. Up to 80% commission through our referral program. Apex Markets is committed to creating a secure, efficient, and rewarding trading environment for all clients. You can learn more about our platform by visiting https://app.apexmarkets.io/. If further assistance is required, our Customer Support Team is available via live chat from 9:00 AM to 6:00 PM EST or by email. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets

Dear Strapdon Machiavelli, Thank you for your review. We would like to clarify that you have never conducted business with Apex Markets, and we are not affiliated with the company mentioned throughout your review, “Apex Capital Markets.” As such, the statements made in your review do not relate to our company, services, or platform. Apex Markets operates independently and maintains its own policies, procedures, and customer support channels. We take false and misleading reviews seriously, especially when they create confusion between unrelated companies and may misinform readers. For those reading this review, we invite you to sign up with Apex Markets (www.apexmarkets.io), the best trading platform. New users can receive a 100% welcome bonus, earn $35 instantly when they invite someone to sign up, deposit, and trade, and enjoy up to 80% commission on trades through our referral program. If you require any further assistance, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or via email at [email protected]. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets — The Best Trading Platform

Dear Sas, Thank you for your review. We take concerns regarding withdrawals and customer service seriously and have reviewed the information provided in your post. After checking our available customer records and account history, we have been unable to locate sufficient records confirming that you conducted business with Apex Markets or that the withdrawal described in this review originated from an identifiable Apex Markets account. We have also requested additional information from you through Trustpilot to help us verify the transaction and establish that the account and withdrawal referenced are associated with Apex Markets. To date, the requested details and supporting information needed to substantiate the claim have not been provided. For this reason, the circumstances described in your review do not currently match any verifiable customer record available to us. It is possible that Apex Markets has been confused with another trading platform or service. We would be happy to investigate the matter properly if you provide the requested information through our official support channels. This will allow our team to identify the account, verify the withdrawal request, and determine whether the transaction is genuinely associated with Apex Markets. We value legitimate customer feedback and are always willing to address genuine concerns. However, we also believe it is important that reviews accurately reflect verifiable interactions with the business being reviewed. For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including: A limited-time 500% Welcome Bonus for eligible new users. Up to $35 in referral rewards. Up to 80% commission through our referral program. Apex Markets is committed to creating a secure, efficient, and rewarding trading environment for all clients. You can learn more about our platform by visiting Apex Markets. If further assistance is required, our Customer Support Team is available via live chat from 9:00 AM to 6:00 PM EST or by email. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets

Hello Atif, We take all customer feedback seriously; however, it is important to correct several misleading statements made in this review. Firstly, Apex Markets does not confiscate client funds or hold customer funds “hostage.” At the time of review, there were no remaining funds available in your Apex wallet, and our records confirm that multiple card withdrawal requests were successfully submitted and processed on May 7, 2026. Additionally, the matter referenced in your review relates specifically to your MetaTrader 5 (MT5) trading account, not your Apex Markets client office or wallet. Your MT5 account was automatically flagged by our AI monitoring and risk management system due to activity identified as inconsistent with our platform policies and fair usage protocols. Following your request, a manual investigation was also conducted by our technical team, and the findings were communicated to you in detail via email on multiple occasions. While Apex Markets provides access to global financial markets, all trading platforms operate under rules, compliance standards, and internal risk controls that users must adhere to. Apex Markets is not a prop firm; however, like all regulated and compliant platforms, we maintain policies designed to protect platform integrity and ensure fair usage across all accounts. It is also important to clarify that trading losses or unsuccessful trades do not exempt any account from monitoring or review. Account reviews are based on platform activity and compliance findings, not solely on profitability or losses. Furthermore, you were advised that initiating chargebacks after utilizing deposited funds or receiving withdrawals may constitute fraudulent activity under banking and payment processor regulations. You were also informed that your Apex Markets client office itself was not restricted and that you remained eligible to open a new MT5 trading account in accordance with company policies. We would also like to emphasize that Trustpilot is not an official customer support channel. For accurate account assistance, customers should contact our support team directly through our verified communication channels. For anyone seeking a secure and feature-rich trading experience, we invite you to join Apex Markets. New users may qualify for up to 500% welcome bonus, referral rewards, and access to our affiliate commission program. For further assistance, our support team is available via live chat from 9:00 AM to 6:00 PM EST or by email at [email protected]. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets

Hi Hanane, We take claims like this very seriously, however your withdrawal request was declined because the identification document on file had expired. As part of our compliance and verification policies, once an ID expires, a valid renewed form of identification must be submitted before we can process any withdrawal request. Our team informed you on multiple occasions that the expired document could not be accepted. You later submitted an ID in Arabic, and we requested the renewed passport or another valid government-issued ID for verification purposes. Unfortunately, you refused to provide the requested valid documentation. Please note that we cannot proceed using expired identification, as this goes against our regulatory and internal compliance policies. Once you resubmit a valid and renewed form of ID, your request can be reviewed and processed accordingly. Our support team remains available to assist you with completing the verification process. Lauren Thomas Apex Markets Quality Assurance Team https://app.apexmarkets.io/aboutus

Dear Latisha Peters, Thank you for taking the time to share your positive experience with Apex Markets. We truly appreciate your kind words and are delighted to hear that you enjoyed our smooth verification process, friendly staff, and excellent customer service. Providing a seamless trading experience and reliable support for our clients remains one of our top priorities, and feedback like yours motivates our team to continue delivering the highest level of service. For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including: • A 100% Welcome Bonus for eligible new users • Up to $35 in referral rewards • Up to 80% commission through our referral program Apex Markets is committed to creating a secure, efficient, and rewarding trading environment for all clients. You can learn more about our platform by visiting Apex Markets. If further assistance is required, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or by email. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets

Dear Kristen Taylor, Thank you for your fantastic 5-star review and for sharing your experience with Apex Markets. We’re delighted to hear that you’ve had a smooth experience with your challenges and that our customer service team was able to meet your expectations. Your feedback means a lot to us and motivates our team to continue delivering the best possible trading experience for our community. For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including: • A 100% Welcome Bonus for eligible new users • Up to $35 in referral rewards • Up to 80% commission through our referral program You can learn more about our platform by visiting Apex Markets If further assistance is required, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or by email. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets

Thank you so much for your positive feedback, Jedane Dixon! We truly appreciate you taking the time to share your experience with Apex Markets. It’s great to hear that you found our approval process efficient and professional. Our team works hard to ensure a smooth and secure experience for all traders, and your feedback means a lot to us. For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including: • A 100% Welcome Bonus for eligible new users • Up to $35 in referral rewards • Up to 80% commission through our referral program We’re happy to know you’re enjoying the Apex Markets experience and look forward to continuing to support your trading journey. You can learn more about our platform by visiting Apex Markets If further assistance is required, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or by email. Kind regards, Lauren Thomas Customer Service & Quality Assurance Team Apex Markets