Apex Markets (apexmarkets.io) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 79% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 90% of negative reviews; 96 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
P
Perry Reid · 2 reviews · Experienced 2026-04-17 ·
★★★★★
They are scammers
They are scammers, I have a withdrawal request pending since April 17,2026. I reached out to support via email and they told me they would have to take sometime to review the request to verify that everything is legit, I asked if there was any date they could give me to expect the whole process to be completed and they said no because they have a lot of requests to go through. What kind of a broker is this. Guys, save your money and your time, use properly regulated and verified brokers or prop firms!!!
M
Maria Wakens · 1 review · Experienced 2026-07-25 ·
★★★★★
I have experienced of this company
I have experienced of this company, the bad thing is they are not transparent from the beginning with me they told me I can start as low as $150 but I stand now by more then 40000 from all the fees I pay after each step the broker manager told me is this last fee just found out there is another fee , I’m lost all the money I pay cause of their dishonesty
Reply from Apex Markets 2026-07-28
Dear Maria,
Thank you for taking the time to share your feedback.
We take all customer concerns seriously and have carefully reviewed the information provided in your review. After conducting a comprehensive search of our customer database, transaction records, and support history, we were unable to locate any account or correspondence associated with your name. We also found no record of you contacting us through our official support channels, including our live chat on https://app.apexmarkets.io/ or via our support email at [email protected].
We would also like to clarify several important facts regarding how Apex Markets operates:
Apex Markets will never charge a fee for anything at all. We do not charge processing fees, account activation fees, withdrawal fees, release fees, clearance fees, broker fees, or any other hidden or additional fees at any stage of a customer's journey.
We do not employ or assign broker managers or account managers. Every trading account is completely self-managed by the account holder. We do not place trades, manage portfolios, or make investment decisions on behalf of our clients.
The minimum deposit required to open an MT5 trading account is $10 USD.
All deposits are made manually by clients through their secure Apex Markets dashboard. We do not request deposits outside of our platform.
Based on the details in your review, the experience described does not align with Apex Markets' policies, services, or operating procedures. It appears there may be some confusion with another company or trading platform.
For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including:
A limited-time 500% Welcome Bonus for eligible new users.
Up to $35 USD in referral rewards.
Up to 80% commission through our referral program.
Apex Markets is committed to providing a secure, transparent, efficient, and rewarding trading environment for all clients.
To learn more about our platform and services, please visit https://app.apexmarkets.io/.
If you require further assistance, our Customer Support Team is available via live chat on our website from 9:00 AM to 6:00 PM EST, or by email at [email protected].
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets
T
Time To Grow · 1 review · Experienced 2026-07-23 ·
★★★★★
Funding ApexMarkets account
I was concerned about starting the process since this was first time doing business with ApexMarkets. Much to my surprise, the process was easy as entering my card information. About 5 minutes after, I received a confirmation of my deposit. I would strongly recommend this process to anyone.
KT
D
Denisha · 1 review · Experienced 2026-07-23 ·
★★★★★
Easy to use very convenient definitely…
Easy to use very convenient definitely recommend
d
dp production s · 1 review · Experienced 2026-07-20 ·
★★★★★
verification was quick and the team was…
verification was quick and the team was super helpful.
I love apex...I use other brokers and this one is very easy to use....easy to find my way around the system.
O
Orville Gordon · 1 review · Experienced 2026-05-03 ·
★★★★★
Dishonest Broker
i have requested a withdrawal via wire transfer amount of 460 over a year ago and it been pending until it got declined, then i put in a withdrawal request for the same amount on may 3,2026 and its been almost two months with no update, i’ve emailed support and used the on site chat and gotten no response from support via email and can only talk to a bot on site. it’s a graveyard for your money. they really demotivate traders. don’t deposit with them.
Reply from Apex Markets 2026-08-12
Dear Orville,
Thank you for sharing your feedback. We take concerns regarding pending withdrawal requests seriously and have reviewed your account and communication history to clarify the circumstances described in your review.
Our records show that the passport currently on your account expired in July 2025 and has not yet been updated. We kindly ask that you update your expired identification document with a valid, unexpired passport or other accepted identification so that your account documentation remains current and any applicable review can proceed.
We also attempted to reach you by phone regarding your account, but unfortunately, we were unable to reach you.
We would also like to clarify the statement that you have not received support from Apex Markets. Our records show that your communications with our team have been conducted through our website live chat, and we have records of your interactions through that channel. We have not found evidence supporting the claim that you received no support from our team.
If you contacted us by email, please be assured that emails received through our official support channels are responded to within 24 hours. If you believe you sent an email that did not receive a response, we would be happy to investigate further if you provide the relevant details.
Regarding your withdrawal request, each request is subject to account and documentation review before it can be processed. Keeping your identification documents current is an important part of that process.
We understand how frustrating it can be to wait for an update on a financial request, and we sincerely regret any frustration this situation may have caused. We encourage you to update your expired identification document and contact our support team via email at [email protected] so we can assist you further.
For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including:
A limited-time 500% Welcome Bonus for eligible new users.
Up to $35 in referral rewards.
Up to 80% commission through our referral program.
Apex Markets is committed to creating a secure, efficient, and rewarding trading environment for all clients.
You can learn more about our platform by visiting https://app.apexmarkets.io/.
If further assistance is required, our Customer Support Team is available via live chat from 9:00 AM to 6:00 PM EST or by email.
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets
C
Cecil Davis · 1 review · Experienced 2026-05-22 ·
★★★★★
Awesome customer service
M
Mike · 4 reviews · Experienced 2026-05-28 ·
★★★★★
Use another broker these people are…
Use another broker these people are thieves and liars. I’ve asked multiple times for someone to tell me how to rectify the matter and no has ever told me anything. Then i saw you people saying I’ve been told in detail in previous emails?? I’ll post our entire email thread to prove you unethical people have never told me how to rectify the matter. The fact that you people stole my money is one thing but to lie also is infuriating.
If I could give 0 stars it would be be for APEX MARKETS. My withdrawal been pending for over a week now. It’s very easy to deposit but they only do WIRE TRANSFER for WITHDRAWAL and you will not get your profit earned. Stay far away from these scammers. The service is very poor and terrible. If your a profitable trader that enjoys withdrawing and getting your withdrawal same day then stay AWAY from this broker. You will not see your profits and I wished I had looked at the reviews before depositing anything with this broker. The market last is fast and I love when withdrawals are processed fast. At this point I think this whole broker is operating fraudulently and to save yourself the trouble just find another broker. Try gates fx or plexy, they are more reliable pertaining withdrawals and deposits. STAY FAR FROM APEX MARKETS.
*edit I made a mistake but I’m talking APEX MARKETS, they are scammers and the platform and service sucks. They are operating fraudulently by withholding clients profits and claim they only process withdrawals via wire transfers and it can take up to 2 years. That’s if they are real and indeed pay their clients their funds in reasonable time.
Reply from Apex Markets 2026-05-28
Dear Strapdon Machiavelli,
Thank you for your review.
We would like to clarify that you have never conducted business with Apex Markets, and we are not affiliated with the company mentioned throughout your review, “Apex Capital Markets.” As such, the statements made in your review do not relate to our company, services, or platform.
Apex Markets operates independently and maintains its own policies, procedures, and customer support channels. We take false and misleading reviews seriously, especially when they create confusion between unrelated companies and may misinform readers.
For those reading this review, we invite you to sign up with Apex Markets (www.apexmarkets.io), the best trading platform. New users can receive a 100% welcome bonus, earn $35 instantly when they invite someone to sign up, deposit, and trade, and enjoy up to 80% commission on trades through our referral program.
If you require any further assistance, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or via email at [email protected].
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets — The Best Trading Platform
Pending withdrawal — no response, no payment
I submitted a withdrawal request of $400 USD on March 10, 2026. I received confirmation from Apex Markets stating the request was received and would be processed via wire transfer.
Several weeks later, I still have not received my funds.
I sent multiple follow-up emails on May 2 and May 6 requesting an update, but received no response from support.
This experience has been extremely disappointing. A company handling financial transactions should communicate properly and process withdrawals within a reasonable timeframe.
I cannot recommend Apex Markets based on my experience.
UPDATE: May 28th 2026
Thank you for your response.
To clarify, my account balance was approximately $440 USD, however after the stated fee deduction, the withdrawal amount expected was approximately $400 USD, which is why I referenced $400 in my original review.
My concern remains that the withdrawal has still not been completed and the funds have not yet been received.
I would also like to clarify that communication was not continuous throughout this process. There were periods where I received no meaningful updates and I had to repeatedly follow up myself before receiving responses. The request to resend the confirmation screenshot only occurred after my Trustpilot review was posted.
Most importantly, your latest email confirmed that the withdrawal request is still currently pending review by the accounts department. As of today, no payment date or transfer confirmation has been provided.
I am simply sharing my genuine customer experience and hope this matter can now be resolved professionally and promptly.
Update – August 2026
I am updating my review because this matter remains unresolved.
In March 2026, I requested to withdraw my full account balance of USD $440. Apex Markets informed me that a $40 wire transfer fee would be deducted, meaning I would receive $400. I did not request a $400 withdrawal—the amount was reduced by Apex Markets due to their stated transfer fee.
Despite months of follow-up, I have still not received my withdrawal.
Throughout this process, I have received multiple emails from Apex Markets stating that my withdrawal is still in a queue, pending review by the accounts department, or that they cannot provide a timeframe. More recently, they have made statements suggesting that I had already received the funds, despite my current withdrawal remaining outstanding.
My account continues to show the funds, and I have repeatedly requested clarification and evidence regarding the status of this withdrawal.
I have cooperated throughout the process, responded to every request made of me, and supplied supporting documentation when asked.
Evidence has been sent directly to Trustpilot, including my account screenshots, withdrawal history, and email correspondence with Apex Markets.
I will update this review again if and when my withdrawal is successfully completed.
Reply from Apex Markets 2026-08-12
Dear Sas,
Thank you for your review. We take concerns regarding withdrawals and customer service seriously and have reviewed the information provided in your post.
After checking our available customer records and account history, we have been unable to locate sufficient records confirming that you conducted business with Apex Markets or that the withdrawal described in this review originated from an identifiable Apex Markets account.
We have also requested additional information from you through Trustpilot to help us verify the transaction and establish that the account and withdrawal referenced are associated with Apex Markets. To date, the requested details and supporting information needed to substantiate the claim have not been provided.
For this reason, the circumstances described in your review do not currently match any verifiable customer record available to us. It is possible that Apex Markets has been confused with another trading platform or service.
We would be happy to investigate the matter properly if you provide the requested information through our official support channels. This will allow our team to identify the account, verify the withdrawal request, and determine whether the transaction is genuinely associated with Apex Markets.
We value legitimate customer feedback and are always willing to address genuine concerns. However, we also believe it is important that reviews accurately reflect verifiable interactions with the business being reviewed.
For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including:
A limited-time 500% Welcome Bonus for eligible new users.
Up to $35 in referral rewards.
Up to 80% commission through our referral program.
Apex Markets is committed to creating a secure, efficient, and rewarding trading environment for all clients.
You can learn more about our platform by visiting Apex Markets.
If further assistance is required, our Customer Support Team is available via live chat from 9:00 AM to 6:00 PM EST or by email.
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets
W
William Lindsay · 1 review · Experienced 2026-05-18 ·
★★★★★
The process was very straightforward
The process was very straightforward. I have had some minor issues but they were rectified almost immediately, other than that, the experience was pretty good
Apex Markets is, without question, one of the most alarming experiences I’ve had with any so-called broker.
Massive Red Flag 🚩- it’s a scam and most of the 5 star reviews are fake or paid , read their genuine reviews which are all speak volume of their scam . I wish I had read before signing up,
I deposited my OWN money, traded with my OWN capital, accepted over $13,000 in losses without a single issue from them. The moment I finally recovered part of my losses and became profitable, suddenly my MT5 account was labelled “breached” by some mysterious AI system for “highly systematic trading.” Since when did disciplined trading become a violation on a REAL brokerage account?
This is not a prop firm challenge account. This was a live funded account using my own deposited money. Yet they operate with the same tactics prop firms are criticised for: vague accusations, meaningless statistics, hidden “compliance” language, and arbitrary account restrictions the moment a client performs well.
Their explanation? “Uniqueness score 16.4%.” “29 patterns across 177 trades.” Complete nonsense designed to sound technical enough to confuse clients while avoiding transparency.
A genuine broker facilitates trading and earns commission from volume. It does NOT erase accounts, weaponise AI buzzwords, and behave like a casino refusing to cash out a winning customer.
I strongly urge traders to stay far away from Apex Markets. There are serious questions that regulators, payment processors, Visa, Mastercard, and financial authorities should be asking about this company and its practices.
Aviod them at all cost
Reply from Apex Markets 2026-05-18
Hello Atif,
We take all customer feedback seriously; however, it is important to correct several misleading statements made in this review.
Firstly, Apex Markets does not confiscate client funds or hold customer funds “hostage.” At the time of review, there were no remaining funds available in your Apex wallet, and our records confirm that multiple card withdrawal requests were successfully submitted and processed on May 7, 2026.
Additionally, the matter referenced in your review relates specifically to your MetaTrader 5 (MT5) trading account, not your Apex Markets client office or wallet. Your MT5 account was automatically flagged by our AI monitoring and risk management system due to activity identified as inconsistent with our platform policies and fair usage protocols. Following your request, a manual investigation was also conducted by our technical team, and the findings were communicated to you in detail via email on multiple occasions.
While Apex Markets provides access to global financial markets, all trading platforms operate under rules, compliance standards, and internal risk controls that users must adhere to. Apex Markets is not a prop firm; however, like all regulated and compliant platforms, we maintain policies designed to protect platform integrity and ensure fair usage across all accounts.
It is also important to clarify that trading losses or unsuccessful trades do not exempt any account from monitoring or review. Account reviews are based on platform activity and compliance findings, not solely on profitability or losses.
Furthermore, you were advised that initiating chargebacks after utilizing deposited funds or receiving withdrawals may constitute fraudulent activity under banking and payment processor regulations. You were also informed that your Apex Markets client office itself was not restricted and that you remained eligible to open a new MT5 trading account in accordance with company policies.
We would also like to emphasize that Trustpilot is not an official customer support channel. For accurate account assistance, customers should contact our support team directly through our verified communication channels.
For anyone seeking a secure and feature-rich trading experience, we invite you to join Apex Markets. New users may qualify for up to 500% welcome bonus, referral rewards, and access to our affiliate commission program.
For further assistance, our support team is available via live chat from 9:00 AM to 6:00 PM EST or by email at [email protected].
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets
c
customer · 2 reviews · Experienced 2026-05-11 ·
★★★★★
This broker is a complete scam
This broker is a complete scam. I deposited funds and traded, and when I requested a withdrawal, it remained pending for over a month. After some time, they asked me to re-verify my documents, even though my account had been active for over a year.
Reply from Apex Markets 2026-05-15
Hi Hanane,
We take claims like this very seriously, however your withdrawal request was declined because the identification document on file had expired. As part of our compliance and verification policies, once an ID expires, a valid renewed form of identification must be submitted before we can process any withdrawal request.
Our team informed you on multiple occasions that the expired document could not be accepted. You later submitted an ID in Arabic, and we requested the renewed passport or another valid government-issued ID for verification purposes. Unfortunately, you refused to provide the requested valid documentation.
Please note that we cannot proceed using expired identification, as this goes against our regulatory and internal compliance policies. Once you resubmit a valid and renewed form of ID, your request can be reviewed and processed accordingly.
Our support team remains available to assist you with completing the verification process.
Lauren Thomas
Apex Markets Quality Assurance Team
https://app.apexmarkets.io/aboutus
The short time to wait to be verified
The smooth process
Friendly staff
And great customer service
Reply from Apex Markets 2026-05-18
Dear Latisha Peters,
Thank you for taking the time to share your positive experience with Apex Markets. We truly appreciate your kind words and are delighted to hear that you enjoyed our smooth verification process, friendly staff, and excellent customer service.
Providing a seamless trading experience and reliable support for our clients remains one of our top priorities, and feedback like yours motivates our team to continue delivering the highest level of service.
For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including:
• A 100% Welcome Bonus for eligible new users
• Up to $35 in referral rewards
• Up to 80% commission through our referral program
Apex Markets is committed to creating a secure, efficient, and rewarding trading environment for all clients.
You can learn more about our platform by visiting Apex Markets.
If further assistance is required, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or by email.
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets
K
Kristen Taylor · 3 reviews · Experienced 2026-05-08 ·
★★★★★
Apex Markets is great
Apex Markets is great. No issues with my challanges. Great customer service. 5 stars.
Reply from Apex Markets 2026-05-18
Dear Kristen Taylor,
Thank you for your fantastic 5-star review and for sharing your experience with Apex Markets.
We’re delighted to hear that you’ve had a smooth experience with your challenges and that our customer service team was able to meet your expectations. Your feedback means a lot to us and motivates our team to continue delivering the best possible trading experience for our community.
For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including:
• A 100% Welcome Bonus for eligible new users
• Up to $35 in referral rewards
• Up to 80% commission through our referral program
You can learn more about our platform by visiting Apex Markets
If further assistance is required, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or by email.
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets
I like the approval u guys do very efficient and tight work I appreciate it
Reply from Apex Markets 2026-05-18
Thank you so much for your positive feedback, Jedane Dixon!
We truly appreciate you taking the time to share your experience with Apex Markets. It’s great to hear that you found our approval process efficient and professional. Our team works hard to ensure a smooth and secure experience for all traders, and your feedback means a lot to us.
For readers viewing this review, Apex Markets continues to provide traders with exciting opportunities and platform benefits, including:
• A 100% Welcome Bonus for eligible new users
• Up to $35 in referral rewards
• Up to 80% commission through our referral program
We’re happy to know you’re enjoying the Apex Markets experience and look forward to continuing to support your trading journey.
You can learn more about our platform by visiting Apex Markets
If further assistance is required, our customer support team is available via live chat from 9:00 AM to 6:00 PM EST or by email.
Kind regards,
Lauren Thomas
Customer Service & Quality Assurance Team
Apex Markets
