存入我的账户 500 美元,赚取了 200+ 的利润。我将 500 美元的初始存款退还至我的付款方式(唯一可用的选项),但当我需要提取剩余利润时,唯一的提取选项是通过电汇。我于 2025 年 7 月 14 日提交了电汇请求,两周后,我从钱包中取出资金并将其添加回我的 MT5 钱包,结果他们因钱包中资金不足而拒绝了我的请求。我将钱转回我的 apex 钱包,然后于 2025 年 7 月 30 日重新提交了新请求,在等待了两周多的批准后,我联系了支持人员,他们只说负责批准提款的团队尚未收到我的请求。现在没有人回复我的电子邮件,但我仍然收到营销电子邮件,内容是存款超过一定金额即可获得 200% 的奖金(这就是我首先将钱存入那里的原因)。因为钱就是利润,所以无法对交易提出争议或升级问题。当我无法提取利润时,如何利用你们的激励措施?人们将交易作为收入来源,我确信如果你的雇主扣留你的工资几个月,你会很生气。
Apex Markets 回复2025-08-24Dear Javonie,
Thank you for taking the time to share your feedback. While I understand your concerns, I would like to provide clarity regarding your withdrawal experience.
Please note that only card withdrawals are instant. Once all deposited amounts are fully refunded to the original payment method, profits can only be withdrawn via wire transfer. Based on our review, your pending wire transfer request could not be processed due to insufficient funds in your wallet at the time of review. Specifically, your wire transfer request of July 30th was rejected for this reason, and you were notified accordingly.
I can also confirm that our Support Team has responded to all of your emails from November 8th, 2022, to date. None of your messages were ignored. In fact, you were advised on several occasions to ensure sufficient funds were available before resubmitting your request. The last email sent to you, which remains unanswered, was on September 24th.
For transparency, all profit withdrawals are processed exclusively through wire transfers, and we remain committed to ensuring smooth transactions for all clients who follow the proper procedures.
At Apex Markets, we continue to uphold our reputation as one of the best trading platforms, offering industry-leading incentives, including:
A 100% welcome bonus on sign-up
A $35 instant reward when you invite someone to join, deposit, and trade
Up to 80% commission on every trade placed by your referrals
If you require any further clarification or direct support, our team is here to assist you. You can reach us via Live Chat (9 AM – 6 PM EST) or by email. We are committed to resolving client matters in a professional and timely manner.
Kind regards,
Laurel Thomas
Customer Service & Quality Assurance Team
Apex Markets