Arctic Warriors: Cold Plunge Therapy

Hi Tom, We’ve reviewed our records thoroughly and couldn’t locate any order under your name or the details you described. We take all feedback seriously, but without a valid order reference, we’re unable to verify that this review is connected to an actual purchase. We also want to clarify that for chargeback cases, the decision always lies with your bank, not with us. Our team only provides the required documentation to the bank as part of their investigation, we don’t have any control over the outcome. Regarding your comment about the maintenance kit, please note that our chemical components require a shipping license for transport and are sent separately from the filters. Customers are always informed of this process, and it’s normal for the filters to arrive first since they do not require special documentation. The chemical portion of the kit follows once the necessary clearances are approved. We take pride in ensuring every order is fulfilled and delivered, and we’re committed to resolving any genuine concerns promptly. Please contact us directly so we can verify your order and assist you properly. Sincerely, Arctic Warriors Team

Hi Ron, We sincerely apologize that your experience with us has been disappointing. We understand how frustrating this situation has been, and we truly regret that our communication did not meet your expectations. To clarify, we’ve already reached out to you and provided a short recording of your initial conversation with our representative to help clear up the misunderstanding regarding your order. Please know that our goal is never to question our customers but to make sure all information is transparent and accurate. We’re committed to resolving this issue and making things right for you. Our team will be reaching out again to ensure that this matter is fully addressed and that you feel supported throughout the process. Thank you for bringing this to our attention. Your feedback helps us improve our service moving forward. Sincerely, The Arctic Warrior Team

Hi David, Thank you for sharing your feedback. We truly understand how frustrating it is when your pump isn’t working as it should. Our team has reviewed your case, and while there were some delays in receiving the required troubleshooting video, we’ve now confirmed the replacement pump and are actively processing it for you. We always stand by our warranty policy and do our best to balance quick resolutions with making sure we send the right parts to fix the issue. We’re committed to getting your unit back up and running as soon as possible and will keep you updated until delivery is complete. We appreciate your patience and the chance to make this right. Best regards, Arctic Warriors Team

Hi BP, We’re truly sorry to hear about the experience you’ve had with your unit. We understand how frustrating this must have been, and we want to make things right. Your unit is over 10 months old, and when you reached out to us, we provided troubleshooting steps and replacement parts to resolve the issue. We regret that this didn’t fully solve the problem, and we apologize for any inconvenience caused along the way. Regarding the late-hour call, that should not have happened, and we’ll ensure this does not occur again. We’ve also reviewed our records and confirmed that we responded to your emails and calls, but we understand that the resolution has not yet met your expectations. As of now, we’ve escalated your case to our team so we can find a proper solution as quickly as possible. We will be reaching out to you once we have an update on the resolution for your issue. Please rest assured that we are doing our very best to make this right for you. Thank you for your patience and for bringing this to our attention. We value your feedback and will continue working to improve both our products and our service. Sincerely, The Arctic Warriors Team

Hi Jonathan, We really appreciate your thoughtful review and the time you took to share your experience. It’s great to hear your chiller is running smoothly and delivering the cold, clear plunge you were looking for. Thank you for trusting Arctic Warriors! Sincerely, The Arctic Warriors Team

Hello Joe, We are truly sorry to hear about the ongoing issues with your unit. We understand how disappointing this situation has been, and we want to assure you that your case has been escalated. A request for a replacement unit has already been submitted and is currently under review. Once we receive confirmation, we will send the replacement to you as soon as possible. Even though your unit is beyond the one-year warranty period, we are carefully documenting everything to ensure that the replacement is processed correctly. Please rest assured that we are actively working on this and are committed to resolving the issue for you. We will be ringing you regarding the process we will be taking. Sincerely, The Arctic Warriors Team

Hi Jarron, We are really sorry to hear that your chiller stopped working just after the 1-year mark. I understand how disappointing that must feel especially so soon after the warranty ended. Our warranty covers the first 12 months and during that time we replace or repair units that can’t be fixed with replacement parts. Even though yours has just passed the warranty period, we don’t want to leave you without support. Our team can still help troubleshoot, guide you on repair options, and give you details of places to source replacement parts. If you’d like please reach out to us directly via email or give us a call. We’ll do our best to find a cost-effective way forward so you can keep using your Arctic Warriors Cold Plunge. Best regards, The Arctic Warriors Team

Hello Kendall, We are truly sorry to hear about your experience with your Arctic Warriors Cold Plunge unit. After reviewing your case, we found that we had processed a replacement unit for you under warranty. Unfortunately, this replacement was also from a faulty batch, and we understand how frustrating this situation must be for you. We also noticed that a chargeback was filed during this process. While the dispute did not go in your favor, the funds were still deducted from our account. Since both units have been returned and are already in our possession, we are moving forward with processing your refund. Please note that we are still working with our payment processor regarding the earlier chargeback, but this will not delay your refund from us. We want to emphasize that we always honor our warranty, which is why we issued a replacement unit in the first place. We regret the inconvenience caused by this defective production run and are taking steps to prevent it from happening again in the future. Our customer support team will follow up with you via email with the details of your refund. If you would like to contact us directly in the meantime, you can reach us by phone or via email. We're always here to help! Sincerely, The Arctic Warriors Team

Hello Brian, We are very sorry to hear about the issues you have experienced with your Arctic Warriors Cold Plunge unit. We take our warranty seriously and are committed to helping our customers by providing replacement parts or if necessary a replacement unit. Unfortunately we are unable to locate your case without your name or order number. To better assist you please reach out to our support team directlyeither by phone or by email and provide your order information. This will allow us to review your situation in detail and resolve your concerns as fast as possible. We sincerely regret any frustration this may have caused and want to assure you that our team is dedicated to addressing your issue as quickly as possible. Thank you for your understanding. Sincerely, The Arctic Warriors Team

Hello Tyler, We sincerely apologize for the issues you’ve experienced with your Arctic Warriors chiller units. Unfortunately the first two units you received were from earlier production batches that had defects and we deeply regret any inconvenience this has caused you. We are pleased to see that you have now received the upgraded Arctic Warriors 3.0 unit. This version was specifically designed to address the issues found in the earlier batches and offers enhanced performance including stronger cooling capabilities and a heating function. Please rest assured that we honor our warranty and are committed to supporting you. If you need any further assistance with your new unit, please don’t hesitate to contact us via email or phone. Our team is here to help. Sincerely, The Arctic Warriors Team

Hi Tony, We’re very sorry to hear about the issues with your initial unit and understand how frustrating that must have been. After reviewing your case, we can confirm that your first unit came from an earlier batch that experienced defects. To make this right, we processed and shipped a replacement unit for you, which should already have been delivered. This is our newest chiller model, featuring improved cooling performance and a stronger design. Please rest assured that we stand by our warranty and policies, and we’re committed to ensuring you have a reliable product. Our team is always here if you need further support with your new unit. Sincerely, The Arctic Warriors Team

Hi James, We’re very sorry to hear about your frustrations and want to clarify a few points regarding your case. When you initially reported a leak with your first unit, we processed a full replacement for you under warranty. This was in line with our commitment to honoring all warranty claims within the coverage period. At this time, your unit is now past the one-year warranty period. The reason we suggested involving a local technician is because the warranty has expired. That said, we are still providing assistance by sending replacement parts at no cost to you, along with step-by-step video guidance to help resolve the issue. While the warranty period has ended, please rest assured that our team is still here to support you and help you get the most out of your unit. Sincerely, The Arctic Warriors Team