Ardor Sydney was born out of a passion for fashion and a vision to make the latest style accessible to Australians nationwide. We launched our online store with the goal of bringing effortless style to your doorstep.
Worst Company I Have Ever Dealt With!!
If I could give 0 stars or minus stars I would.
I warn potential customers DO NOT BUY any products from this company. I bought shoes that were advertised as orthopaedic shoes, and are definitely NOT - FALSE ADVERTISEMENT, the size is super small and made as cheaply as possible. I have sent a dozen emails asking for a refund as the shoes don’t fit with photos showing they don’t fit me, even though they are supposed to be a size 11, and they refuse to refund me the money for the return of the shoes. Just offering a 50% store credit of the price I paid for the shoes, so only a store credit for half of what I paid for them, not even a 100% credit for the price I paid for the shoes!!!
Absolutely disgusting and disgraceful customer service (if you can call it that) and thieves as well.
For your sake stay away and DO NOT BUY FROM THIS COMPANY. Save yourself the hassle and your money!!
Ardor Sydney 回复2025-04-24
Hi Amy,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations—this is certainly not the impression we want to leave, and we understand how frustrating it can be when a product doesn’t arrive as expected.
We want to make this right.
While our products are designed based on customer comfort and feedback, we recognize that sizing and fit can vary from person to person. As a gesture of goodwill, we’d like to offer you a 100% store credit for the full value of your purchase—no return necessary. This way, you can select another product that may better meet your needs, and you won’t be left without a resolution.
If this works for you, please reach out to our support team, and we’ll issue your personal store credit code right away.
We appreciate your feedback—it helps us improve. We hope we can turn your experience around and provide the support you deserve.
Warm regards,
Ardor Sydney
Recently purchased a shoe item from this company and wanted to return product as did not meet my expectations at all. I have tried on 4 occasions to return the product for a refund but keep getting offers to keep the product and receive a store credit far less than the item cost. To date they will not refund the amount of the item and are fobbing me off. Would never use this company again and they should have a minus star rating.
Ardor Sydney 回复2025-04-24
Hi Lyn,
Thank you for sharing your experience, and we're truly sorry to hear that the product did not meet your expectations. We completely understand how frustrating it must feel to not receive the resolution you were hoping for.
Please know that our intention is never to make the process difficult. While we do offer alternatives like store credit to provide a faster and more flexible solution—especially for international returns—we absolutely respect your right to a full refund if that's your preference.
If you're still looking to return the item, we'd be happy to assist with the next steps. Simply reach out to our support team and we’ll make sure you receive the appropriate return information so we can process your refund in accordance with our return policy.
We appreciate your honest feedback—it helps us improve our service and ensure all customers feel supported. If there's anything else we can do to assist you, we're here and ready to help.
Warm regards,
Ardor Sydney
Cheap horrible quality men’s shirt, sent a shirt with a different pattern then what was ordered. The shipping time was ridiculous too. Will try for a refund but don’t like my luck. They run out of Hong Kong so don’t think your getting quality products
Ardor Sydney 回复2025-04-24
Hi Emma,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it can be to receive a product that doesn’t match what you expected—especially after a longer wait. That’s certainly not the kind of experience we want for our customers, and we sincerely apologize for any inconvenience caused.
Although we work with international fulfillment partners, we aim to offer products that meet the quality our customers deserve. If you've received an incorrect item or one that doesn't match the description, we absolutely want to make it right.
You're welcome to request a return for a full refund, or if it's more convenient for you, we can offer a store credit that allows you to keep the product and choose something else from our collection.
Please don’t hesitate to reach out directly—we’re here to help and ensure you leave with a better experience.
Kind regards,
Ardor Sydney
Horrible bag horrible materials used a terrible odour hate it
Ardor Sydney 回复2025-04-24
Hi Michelle,
Thank you for your honest feedback, and we're truly sorry to hear that the bag didn’t meet your expectations.
We completely understand how disappointing it is when an item doesn’t match what you had in mind—especially when there are concerns about quality or odor. That’s certainly not the experience we aim to deliver, and we sincerely apologize for the frustration this has caused.
We’d like to make things right for you. You’re welcome to return the item for a full refund, or if it’s more convenient, we can offer store credit so you can choose something else that suits your needs better—no return required.
Please let us know how you’d like to proceed. We’re here to help and ensure you feel heard and taken care of.
Kind regards,
Ardor Sydney
I wish I could put zero star very disappointed in my purchase and crappy response with giving me a discount on other items instead of a refund or exchange
Bad quality I’m not even going to bother returning to not get a refund
I’ll at least have the cheap arse dress I can maybe alter and where around the house
Very disappointed with Ardor Sydney. Purchased a dress only to find out on arrival that the picture of the dress and the finished article where very different. The material was more like shower curtain material and cheaply made. Contacted AS to return the dress. They kept offering me various deals to keep the dress but under no circumstance would I. I even paid a further $25.35 in return postage to rid myself of the dress. During this negotiation AS informed me that the dress was only worth $10 and to put this amount on the postage. Posted the dress back on 20th December, today the 13th march it Bounced Back-undelivered. Have since read various reviews to discover this is AS usual behaviour, so they don't have to Return Funds. They are a scam so please do your due diligence. Contacted PayPal today and hope they will believe my story and recover my funds. The cost of postage is a right-off. AS even had the cheek to ask me for a rating on their service, knowing full well they're a scam. That I believe shows utter contempt for the consumer(I wouldn't give a star rating but you have to give something). If your considering buying from AS please do your due diligence first.
Misleading site that implies they are in Sydney but is china based buying from 3rd party shein or temu with 500% markup.
Will offer credit instead of refund, then 10% then 20% then 30% refund to keep item. If given return address that will cost you $40+ to return to China return never happens as they won't pay customs fee, will say it didn't arrive and then that it passed 30 day return policy.
Will still try to claim they are Australian based company but cannot provide any Australian address or contact.
I'm just glad I paid with PayPal to get my losses covered. I hope there's a way to shut their website down so no more get scammed.
Absolute scam -- what they deliver is not what you ordered, if you do send it back (at your expense) they refuse to accept the return from the Postal Service in Ningbo so China Post has to send it back. Luckily Visa will refund the money instantly if you raise the problem with them. Ardor claims the return was never cleared by Customs, but Auspost has documented the release and the Refusal to accept the return by Ardor. This is truly a scam company. STAY AWAY!
Scam, shipped low quality items different from advertised. Refused to refund, I have sent clothing back and they still have not refunded me or replied to my email of shipped item.
They are a SCAM, items advertised does not match what is sold, any postive review seen is purchased and not real.
AVOID AVOID AVOID THIS COMPANY !!!!!!!!
HONESTLY READ THE REVIEWS AND AVOID THIS COMPANY NO MATTER HOW GOOD THE DRESS LOOKS!!!!!
DO NOT BUY FROM THIS COMPANY THEY ARE ABSOLUTLEY ATROCIOUS TO DEAL WITH - I BROUGHT A DRESS WHICH WAS JUST A CHEAP KNOCKOFF FROM CHINA WHEN IT ARRIVED & THAT DIDNT FIT PROPERLY - I THEN ASKED FOR A REFUND AND THEY PUSHED & OFFERED A STORE CREDIT SO I ORDERED ANOTHER DRESS WHICH WAS GASTLY AS WELL AND NOW THEY ARE SAYING I CANNOT EVEN EXCHANGE IT AS IT WAS BROUGHT WITH A STORE CREDIT AND THATS THEIR POLICY TO NOT EXCHANGE ON A STORE CREDIT - THEY CAN NOT SEND ME PROOF OF THIS POLICY NOR IS IT WRITTEN ANYWHERE ON THEIR WEBSITE.
THEY ARE SCAMMERS AND HORRIBLE TO DEAL WITH AFTER YOU PURCHASE.
AVOID, AVOID, AVOID AT ALL COST......
IT'S NOT WORTH THE TROUBLE AND YOUR TIME TO DEAL WITH THEM AFTER YOU HAVE MADE A PURCHASE AS THEY THEN HAVE YOUR MONEY AND ARE JUST NOT INTERESTED IN HELPING YOU ANY FURTHER AFTER IT.
What an atrocious company to deal with!
I purchased a dress from Ardor, when it did arrive it did not even look like the dress I ordered. Trying to return item proved very difficult, they want you to keep original item and give back 30% I insisted on returning for full refund but months on I am still waiting as they state item not received!
It’s appalling, they are a sham, buyer beware
Shame that you have to select even 1 star rating, clothing does not even come with labels but their returns policy states garments must have labels on for returns
CREDIT CARD SCAM in disguise, after purchase transaction 3 additional transactions were made until the card had to be cancelled
Don't buy from this company, the shipping is extremely slow, the products are poor quality and sizing is all over the place.
It cost me Aus$65.00 to return the items only to have it "return to sender" due to some type of hoax customs duties.
They market themselves as "ARDOR-SYDNEY"but they have no link to Sydney or even Australia, they base all their shipping out of China.
Be warned, this company is a sham.
Absolutely terrible
Don't buy from them.
Their own site doesn't allow reviews under 4 stars.
The quality of the items is poor. They have NOTHING to do with Sydney or Australia.
The link on the email to customer support gets flagged with security pop up warnings.
There are hundreds of 1star reviews and people reporting this company to the ACCC for their return processes.
The 5star reviews they do have seem to be written in Google translate where one claims that the "patient" was helpful in choosing stylish designs.
Scam scam scam scam, please do not trust, purport to be ardour Sydney, they r not Sydney based, are China based and what U eventually receive is rubbish, please do nig b scanned like us
I placed an order on 3rd December 2024. Today is the 19th February 2025 and I still haven’t received my item. This was a Christmas present for my daughter. I have contacted the support team numerous times with no actual answers. I’ve asked for a refund and they have told me they can’t do that due to my item being in transit! I then asked where my item is and there’s no response again. I have now asked another 2 times for a refund. After reading all the other reviews it appears they have done me a favour by not sending it as I can’t imagine what cheaply made item I have purchased. I thought this was an actual site that sells Pink Palm Puff hoodies. Not some dodgy dupes company. I have reported this to ACCC awaiting the follow up.
Save your money and don’t purchase from this company!
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