Artspan.com

After 15 years of service to this particular member, this review is very disconcerting. I have addressed this in email(s) to the member artist, but have not received any further explanations or complaints. This member then moved to another provider offering a more basic package. We are happy they found a provider they are happy with, but to compare us with them is a real apples vs oranges type exercise. We did address the financial issues. We have NEVER overbilled anyone to my knowledge and, where very infrequent mistakes are made, we have corrected them immediately. In this case, no mistake was made as I explained to her, with details. But she had already moved on. And was apparently not interested in correcting the impression left by her "Squeezing the last dollar" message.

Hi, We do our best to help everyone but we may not be successful in getting all problems resolved when the nature of the problem has not been adequately explained. I am confused by the reference to multiple problems, especially tech and billing issues "which are pretty common." If you let me know, at [email protected], the specifics of some of the problems, I will look into it personally. We have been having issues from time to time with domains. We are a reseller for a large domains seller. I wish I knew the specifics of the issue. I will speak with our domain expert as she may remember the circumstances surrounding your experience. That company we deal with is not very helpful and we will be looking at other options. Again, my sincere regret for any problem you have experienced and my hope that we can resolve this in a satisfactory way. Just shoot me a quick email. Appreciate your posting - if you contact me, we will try to make up any inconvenience you have experienced. BTW, we do focus on Social - principally IG, FB, and Pinterest. We are also working on the marketplace - we need to promote that more. And please remember we are the only company to add the marketplace platform to the individual sites. It is the marketplace that makes it easy for visitors to find work they like. Thanks for pointing out that we are buyer-centric. It is in the artists' interest that we appear buyer-centric as we are engaged in the sale of our member artwork and thus need to anticipate buyer needs. Incidentally, you need to tag each artwork that you want to appear on the Marketplace. If all of the many 1000's of images appeared on the Marketplace, there would simply be too many images in the results rather than a good sampling of each artist's work. Best, Eric Artspan Founder and Majority Partner

Have just learned that the reviewer intended to review artspan.org but reviewed us by mistake. So this will be cleared up and the reviewer has promised us a new (and very positive) review.