Hi Brandy, this is Brian from Awakenpedia's client support team. Thank you for sharing your experience with us. We appreciate all feedback in efforts to make Awakenpedia a better ecosystem for everyone involved. I looked into your account and want to clarify that this was simply a timeline gap between when your account was being processed for cancellation and our payment processors auto-retry policy when a payment fails. You hadn't cancelled your account prior to your renewal, which is why your payment method was rightfully attempted to be charged according to the terms of your subscription. After you submitted your cancellation form the attempts to charge your payment method stopped accordingly. I hope this clears things up and thanks again for being a part of our community!
Hi Paula, this is Shannon from Awakenpedia! Thank you for sharing your feedback with us and we are very sorry to hear about your challenging experience with the support team. After speaking with the rep and looking into your account it appears that you never cancelled your subscription prior to your renewal, which is why it renewed as expected. As a global community overseeing thousands of members from dozens of countries around the world we trust you understand that we must have clear and firm community policies in order to operate and we don’t believe it is fair or sustainable to make exceptions for certain individuals and not for others. Please remember that you can always cancel your subscription at anytime from inside your account settings to prevent any future charges from occurring. If you have any further questions or concerns please reach out to us at “[email protected]” and we’ll get back to you right away - we’d like to do what we can to make this right and want to thank you for being a valued member of Awakenpedia!
