AXA Travel Insurance UK

Good afternoon, we are sorry to learn you are unhappy about your experience and we thank you for bringing this to our attention. We have escalated your comments to the relevant team who will undertake a review of your claim and will be in contact. You will also receive an acknowledgement letter, which outlines our full complaint process.

Thank you for your feedback. We're sorry to hear the policy selection process did not meet your expectations. We appreciate you bringing this to our attention, and your comments have been passed to the relevant team for consideration.

Thank you for your feedback. We're sorry to hear that you're unhappy with your claims experience and understand your frustration. We appreciate you taking the time to share your comments, and they have been escalated to the relevant team for review.

Thank you for sharing your experience. We appreciate your feedback and are delighted you would choose us again.

Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.

Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.

Thank you for your feedback. We’re sorry to hear that you’ve experienced difficulties accessing your account. Our team has been made aware of the issue, and a member will be reaching out to you to provide support and help resolve this as quickly as possible.

Hello, we appreciate your feedback and are sorry to learn you are unhappy with your experience. We regret to hear about the difficulties you've experienced reaching us and the lack of communication regarding your claim. Please be assured that your concerns have been escalated to the relevant department for immediate review, and we are actively working to resolve the matter as quickly as possible.

Good morning, we are sorry you are having issues updating your policy. On receiving your policy number and additional information, we regret, we are unable to locate your policy with AXA Travel Insurance, UK. If your policy was purchased in a different country, we would suggest you use the contact details provided in the policy wording to ensure you reach the right team. Thank you.

Good afternoon, thank you for your feedback and providing further information for us to be able to locate your claim. We're sorry to hear that you're unhappy with your experience and understand your frustration. We have escalated to the relevant claims team for review.

Hello, we appreciate your feedback and are sorry to learn you are unhappy with your experience. We regret to hear about the difficulties you've experienced reaching us and the lack of communication regarding your claim. Please be assured that your concerns have been escalated to the relevant department for immediate review, and we are actively working to resolve the matter as quickly as possible.

Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.

Good afternoon, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We have raised your concerns with the relevant team for further review. We also understand that a complaint has already been logged and we can confirm our team is currently investigating this. Their findings will be communicated to you in due course.

Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback. Thank you for taking the time to share your review.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback. Thank you for taking the time to share your review.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback regarding your interactions with our agents. Thank you for taking the time to share your review.

Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. However, we are currently satisfied that our decision to decline your claim was correct and have issued a letter to explain our rationale. We have reached out and stated that if you can provide additional information, we may be able to reassess your claim. Additionally, our Complaints Team have also logged a complaint for you on this case and they'll be in touch regarding this.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback regarding the help our staff provided. Thank you for taking the time to share your review.

Good afternoon, many thanks for your feedback and we are sorry to learn you are having issues. We have raised this with the relevant team who will be in contact with you.