AXA Travel Insurance UK

Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We regret to hear about the difficulties you've experienced reaching us and the lack of communication regarding your claim. Please be assured that your concerns have been escalated to the relevant department for immediate review, and we are actively working to resolve the matter as quickly as possible.

Thank you for sharing your feedback. We apologise for the difficulties you've experienced and how your call was handled. Your case has been escalated to the relevant team for further review. We are actively working to resolve this as quickly as possible and will be in touch soon with an update. Thank you for your patience, and please don’t hesitate to reach out if you need any further assistance.

Thank you for sharing your feedback. We apologise for the difficulties you've encountered and the lack of communication regarding your claim. Your case has been escalated to the appropriate team for immediate review. We are actively working to resolve this issue as quickly as possible and will be in touch soon with an update. Thank you for your patience, and please don’t hesitate to reach out if you need any further assistance.

Good afternoon, we are pleased to hear you are happy with your experience. Many thanks for taking the time to leave a review.

Good afternoon, we appreciate your feedback and are sorry to learn you are unhappy about your experience. I understand that a complaint has already been logged and a comprehensive investigation will be carried out. The findings of which will be communicated in due course.

Good morning, thanks you for taking the time to leave a review, we are pleased to hear that you were happy with your experience.

Thank you for your feedback. Our Operations have reviewed your case and confirmed that a settlement has been made. We’re sorry for your frustration and appreciate your feedback. If you require further assistance, please call us, and a member of our team will be happy to assist you further.

Good morning, we are sorry to hear about the issues you have faced with your claim. We have raised your concerns with the relevant team and understand this has now been paid. If you require any further assistance, please call us, and a member of our team will be happy to assist you further. Thank you.

Good afternoon, thank you for your positive feedback, we are pleased to hear you are happy with the customer service you received.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback. Thank you for taking the time to share your review.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback regarding the layout and the competitiveness of the quote. Thank you for taking the time to share your review.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback regarding the clear instructions and efficient service. Thank you for taking the time to share your review.

Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. However, we are satisfied that our decision to decline your claim was correct and have issued an FRL to explain our rationale. At this stage, you have the right to refer his complaint to the Financial Ombudsman Service, free of charge. You can find more information by contacting the Financial Ombudsman Service via the following link to "your complaint and the ombudsman", which details how to contact the Financial Ombudsman Service. http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm.

We are very sorry to hear about the issues you've experienced with the claims process during such a difficult time. We understand your claim has now been settled and the funds will be sent to you. We also understand you have logged a complaint. A comprehensive investigation will be carried out and the findings of which will be communicated in due course. Thank you for bringing this to our attention. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.

Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. However, we are satisfied that our decision to decline your claim was correct as the reason is not covered under the policy T&C's. If you remain dissatisfied and would like to log a complaint regarding this, please contact us via [email protected]. Alternatively, if you would prefer to speak to an agent, please call our Complaints Team using the contact information on your policy documentation.

Hello, we appreciate feedback and are sorry to learn you are unhappy about your experience. We understand all of the expenses/bills within your claim have now been processed and you should receive the funds soon. If you remain dissatisfied and would like to log a complaint regarding this, please contact us via [email protected]. Alternatively, if you would prefer to speak to an agent, please call our Complaints Team using the contact information on your policy documentation. Thank you for bringing this to our attention. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.

Hello, we appreciate feedback and are sorry to learn you are unhappy about your experience. We understand your sister's claim has now been reviewed and settled. Payment will be made to you in due course. Thank you for bringing this to our attention. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.

Good afternoon, we appreciate you sharing your experience and feedback. We are sorry to hear about the difficulties you've faced with your claim and the lack of communication. We have escalated your concerns and our team are actively looking into your case to understand what went wrong and ensure a resolution.

Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback regarding your travel claim being handled efficiently and that you received payment quickly after your cancelled flights. Thank you for taking the time to share your review.

Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.