AXA Travel Insurance UK（axa-travel-insurance.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 101 条用户评价，属于金钱与保险分类，口碑较差。评价两极分化：41% 给出 4 星及以上，同时 55% 打了 1 星；商家回复了 98% 的差评。数据最后更新于 2026-08-10。
我们一直有旅行保险但从未使用过。去年我们去了土耳其，我们的儿子出了事故，我们不得不去医院给他的眼睑缝针……。 我们回到家并联系了保险公司......无语，非常迅速和乐于助人，并且很快就拿回了我们的钱。很棒的服务
Hello, we are pleased to hear that your experience was pleasant and that we were able to provide a prompt and helpful service during a challenging time for your family. Thank you for taking the time to leave this review, we appreciate your positive feedback.
良好的客户支持
Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback regarding our customer support. Thank you for taking the time to share your review.
试图对我的旅行保险提出索赔，但在线门户网站不接受。提交按钮呈灰色。我尝试过不同的浏览器窗口，并将文件重命名为不包含任何特殊字符。就好像他们不希望您提交索赔，因此他们将其设置为无法使用。我们中的一些人实际上必须工作并进入办公室，因此不能在朝九晚五期间打电话！也没有电子邮件可以联系或提交索赔。不会推荐。
Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
与客户沟通良好，短时间内得到答复。
Hello, we are pleased to hear that your experience was pleasant. We appreciate your positive feedback regarding our communication with you. Thank you for taking the time to share your review.
必须让监察员参与进来。我遇到过的最糟糕的保险公司。监察员做出了对我们有利的裁决，并判给了我们所要求的所有款项以及赔偿金
Thank you for sharing your feedback. We regret that our services did not meet your expectations and apologise for any inconvenience caused. We have reviewed your case to identify areas where we can improve. Your feedback is valuable as we work to enhance our service.
Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
我们已经购买了这种旅行保险很多年了，今年就在假期开始之前，我们的妻子感到身体不适，经过医疗建议后决定取消。我们的在线索赔很简单，只需要上传预订收据即可。索赔在一周内被全额接受，并在几天后付款。对服务非常满意。
Hello, thanks you for taking the time to leave a review, we are pleased to hear that you were happy with your experience.
简而言之，AXA 多次向我提供相互矛盾的信息，几个月来不理我，然后甚至在没有通知我的情况下就关闭了我的索赔，而我却受到了 AXA 应该支付费用的医院和救护车服务的骚扰。 长话短说：我在国外第一次癫痫发作，被救护车送往医院（当时我已经失去知觉；这不是我的选择）。令人难以置信的创伤。 我一收到账单就联系了AXA。最初我被告知，我需要签署并返回一份信息发布表，以便 AXA 可以联系我的全科医生以获取我的病史。我立即退还了表格。 两周后，AXA 告诉我该表格无法使用，因为我回到了英国。 因为我的全科医生很难相处，并坚持让 AXA 经常联系他们，所以我打电话给 AXA 尝试协商。我解释说，一位同事告诉我，现在我回到英国后不能使用信息发布表，但我不知道该怎么办，因为我的全科医生不想给我我的病历。与我交谈的那个人反复说：“不，不，没关系，这张表格就是你所需要的，这张表格会起作用的。”那天晚些时候我退回了表格。 一个多月后，另一位 AXA 员工终于回复说我必须亲自索取病史。因此，一个人非常自信地向我保证该表格可以使用，但另一个人花了一个月的时间才告诉我它毕竟不能使用。 所以我最终说服我的全科医生给了我过去五年的病史，并以一叠纸的形式提供。我收到后立即将其扫描并以 PDF 形式发送。在这封电子邮件中，我还表示医疗费用远比旅行的缩短重要得多，并要求 AXA 优先考虑这些费用。我还询问了我的医生需要回答的有关旅行缩减费用的确切问题。 AXA 完全忽略了这封电子邮件。我以为检查病史需要一段时间，而且我不想造成麻烦，所以我等待了。一百零六 (106) 天后，我转发了包含我所附病史的原始电子邮件，并要求确认该电子邮件已收到。这封电子邮件也被忽略了。 六天后，我终于打电话给 AXA 询问发生了什么事。我被告知，我的索赔在三个月前被拒绝，因为我没有提供我的病史，也没有提供医疗报告来证明有必要缩短行程。接听我电话的人也说我已收到拒绝通知。 我感到愤怒有几个原因： 1. 我没有收到我的索赔被拒绝的通知。那时，在最后一封电子邮件告诉我我需要亲自索取病史后，我根本没有收到任何消息。就我而言，AXA 似乎故意忽视我三个多月了。 2. 我确实提供了我的病史。我一收到它（AXA 最后一封电子邮件后 20 天），就按照要求以 PDF 形式发送了它。几个月后我也再次转发。我从未收到对这些电子邮件的任何回复，甚至没有收到确认。 3. 当我发送病史时，我特别要求 AXA 将医疗费用优先于行程缩短（据称行程缩短是我的索赔被拒绝的原因），并要求提供有关行程缩短的更多信息，但我被忽略了。 我认为我被忽视的原因是因为在我能够访问和发送病史之前我的索赔已结束。显然，我的医生的手术困难与 AXA 无关，但他们一定知道，即使是愿意接受手术的医生，也需要一段时间才能获得病史，而我不得不在本应开始的几个月后开始这个过程，因为自从我第一次联系他们以来，AXA 就给了我有关表格的相互矛盾的信息。 AXA 告诉我，在我再次致电他们后，索赔已重新启动。我收到了收到我的病史的确认函。 1 月 31 日，我还收到了另一封确认电子邮件。那是我最后一次收到他们的消息。我不知道他们是否支付了账单（我对此表示怀疑），或者医院和救护车服务是否刚刚放弃追捕我。 让我澄清一下：我的投诉不是关于拒绝索赔。这是关于 AXA 向我提供相互矛盾的信息，一再无视我，并否认收到我多次发送的病史，这给我带来了一年多的压力，除了一次痛苦的濒死经历之外。 糟糕的服务。
Thank you for your detailed feedback. We sincerely apologise for the frustration and distress caused. This has been escalated to the relevant team for review. We understand how important this matter is, and we are committed to addressing it. We appreciate your patience during this process. If you wish to discuss further or need additional assistance, please contact us.
我为我的两周假期选择了 AXA Silver 旅行保险，这是一个很棒的决定。购买过程快速而简单，而且承保物超所值。它让我在整个旅程中完全安心。我下次度假时肯定会再次使用 AXA！
Hello, thanks you for taking the time to leave a review, we are pleased to hear that you were happy with your experience.
这太棒了，而且非常简单，非常感谢
Hello, thanks you for taking the time to leave a review, we are pleased to hear that you were happy with your experience.
我是加拿大人，通过我的老师的保险计划参加了这家公司的保险。 当我需要一位在墨西哥某知名度假村工作的医生时，他们拒绝了我的要求。 我提供了我的旅行和住宿证明以及医生的处方，他们找借口和假设我试图欺骗他们或者只是愚蠢。 我发现他们对我的态度既不尊重又刻薄。 一家很穷的公司。
Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
Good morning, many thanks for your positive review. We are pleased to hear our website was user friendly and you were happy with the customer service provided. We will share your feedback with the relevant team. Have a good day.
对于这家糟糕的保险公司 85% 的 1 星评价不赞成率，我并不感到惊讶。我再也不会在他们身上浪费时间和金钱了。 这是一个骗局。根据其他人所经历的情况。 毕竟它们是共同点。并不是每个人都会错。惭愧，我在被骗之前没有看到这一点。 需要集体诉讼，他们违反了 FCA 规则，FOS 不会考虑这一点来做出不合理的决定。 最好除了同样狡猾的监察员之外采取行动。 这些集体审查反映了英国这些机构的秘密程度。
Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you again to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you are satisfied with your experience.
需要做得更好...通过电子邮件回复 1 个问题需要多长时间。一周后还是一无所获。 目前等待时间超过 1 小时 4 分钟，试图与某人交谈......
Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We regret to hear about the difficulties you've experienced reaching us and the lack of communication regarding your question. We are looking into the issues you raised. Your feedback is valuable as we work to improve our service.
AXA 援助/国际合作伙伴援助的索赔经历非常令人失望。 我购买了汽车租赁的超额报销保险，并提交了索赔所需的所有文件。在两次提供支持证据并于 6 月 1 日发送正式投诉后，我仍然没有收到任何报销、有意义的更新，甚至没有回复。 缺乏沟通是非常令人沮丧的。作为客户，我遵守了所有要求，但几周后我的索赔仍未得到解决。 保险应该在出现问题时提供安心。不幸的是，我的经历却恰恰相反：拖延时间长、沟通不畅、索赔状态不透明。 我希望安盛援助改善其索赔处理流程和客户服务。在我的索赔得到解决之前，我无法推荐这项服务。
Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
关于这家公司已经说得够多了 试图提出索赔。没有我们自己的错 特朗普入侵伊朗，所以我们飞往迪拜的旅行被取消 Rung AXA 和接线员说不要旅行，因为你的保险将无效 我们将根据假期预订金额补偿不足的差额 试图获得赔偿。 哦，抱歉，我们不讨论这个 所以请避开这家公司 1 星评级不言而喻。
Hello, we appreciate your feedback and are sorry to learn you are unhappy about your experience. However, we are satisfied that our decision to decline your claim was correct. If you would like to log a complaint regarding this, please contact us via [email protected]. Alternatively, if you would prefer to speak to an agent, please call our Complaints Team using the contact information on your policy documentation. Thank you for bringing this to our attention. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
完成在线提案很容易，购买封面也很简单。 然而，之后无法检索保单文档，因为 AXA 使用的身份验证器无效，我无法登录。 因此不得不要求通过邮寄方式发送文件，
Thank you for your feedback. We apologise for the inconvenience caused by the difficulty in retrieving your policy documentation online. Our teams are actively looking into this to resolve the matter. In the meantime, we're happy to send your policy documents by post as requested. If you need any further assistance, please feel free to contact us.
我们的索赔很快得到了处理，并获得了预期的金额。
Hello, thanks you for taking the time to leave a review, we are pleased to hear that you were happy with your experience.
通过 AXA 作为承保人的保险购买了包含原有疾病保险的旅行保险。在 AXA 门户网站上填写了索赔表，并提供了来自两位不同医生的两封医疗信件，确认我因既往病症而无法再旅行。 医疗信件不断从 AXA 门户中“消失”，当我登录时，尽管对上传的信件进行了屏幕截图，但仍显示信息丢失。 没有任何信件告诉我存在哪些问题。事实上，自从第一次提出索赔以来，我还没有收到任何人的消息。
Thank you for sharing your experience. We regret to hear about the difficulties you've faced and the frustration caused by the handling of your claim. Please know that your concerns have been escalated, and we are reviewing your case to understand what went wrong. We aim to resolve this as quickly as possible and will be in touch with you soon to clarify next steps. If you need further assistance in the meantime, please don’t hesitate to contact us.
共 101 条符合条件的评价