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金钱与保险

Axos Bank

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100 条评价

4.4100 条评价
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关于 Axos Bank

数据更新
网站
axosbank.com
分类
金钱与保险
所在地
美国
状态
待认证
近 12 个月
100 条评价
差评回复率
100%(12/12 条)
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商家自述

Axos Bank 是一家数字银行,提供全面的个人和商业银行产品和服务。体验 Axos Bank - 银行业的发展。

以上内容由商家自行提供,未经平台核实。

Axos Bank靠谱吗?

Axos Bank(axosbank.com)在 OK.one 的综合评分为 4.4 分(满分 5 分),基于本站收录的 100 条用户评价,属于金钱与保险分类,口碑良好。87% 的评价为 4 星及以上,11% 为 1 星;商家回复了 100% 的差评;评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-11。

评价综述

AI 生成

绝大多数评论者都对这家公司有很好的体验。客户经常称赞乐于助人的员工和敬业的代表在所有电话互动中表现得异常友善、耐心、专业和真正知识渊博。评论者指出,客户服务代理始终不遗余力地提供明确的指导,并成功顺利地解决复杂的帐户问题。 然而,一些客户也指出了令人沮丧的挑战,例如资金转账时间异常缓慢以及存入支票被长期意外冻结。人们还提到了尝试使用自动电话系统、联系现场人员以及与某些支持人员沟通障碍的困难。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

银行成员乐于助人且诚实……

银行成员对结果非常乐于助人和诚实,并于第二天进行跟进,以确保我得到照顾。

Axos Bank 回复2026-07-22

Hi Ira, We're so happy to know you felt well supported throughout the process and that our team made sure your needs were taken care of every step of the way. This is exactly the kind of service we strive to provide for our customers. Thank you for your business and for taking the time to recognize our team.

Aaron/Aren 提供出色的客户服务

Aaron/Aren 提供了出色的客户服务。 Aaron/Aren 是唯一确定原因并能够找到解决方案来解决我致电所涉及问题的代表。他很好地代表了 Axos 公司。他知识渊博、乐于助人、真诚,最重要的是,他提供的客户服务超出了我的预期。他是你团队的资产。非常满意。

Axos Bank 回复2026-07-21

Thank you for taking the time to share your experience, Aa. We're delighted to hear that Aaron was able to provide the support and resolution you needed. Delivering knowledgeable, personalized service and helping customers navigate challenges with confidence is what we strive for every day. We're lucky to have team members like Aaron who are passionate about helping our customers succeed, and we'll be sure to share your kind words with him. Welcome to Axos! We look forward to supporting your financial goals and being here whenever you need us.

Tabinda 在我通话期间非常乐于助人……

塔宾达在我今天的通话中非常有帮助。她以专业和友好的方式处理了我需要做的一切。谢谢。

Axos Bank 回复2026-07-21

Hi Christian, we're so happy to hear that Tabinda was able to assist you and help make the process a smooth one. We'll be sure to pass along your kind words, recognition like this means a great deal to our team. We truly appreciate your trust and value your business.

一个真正的人(爱德华)知道该做什么……

一个真实的人(爱德华)知道该做什么并立即处理它。

Axos Bank 回复2026-07-21

Hi Sara, We're delighted to hear that Edward was able to provide the assistance you needed and make the process a smooth one. We'll be sure to share your kind words with him. Thank you for choosing Axos and for giving us the opportunity to serve you!

亚亚非常彻底,解决了我的问题。

亚亚非常彻底,用细心和理解的态度解决了我的案子。她为我提供了我一直在寻找的另一种选择,我对她的服务非常满意!

Axos Bank 回复2026-07-21

Hi Mel, We're so happy to hear that Yaya was able to provide the support and guidance you needed. It means a lot to know you felt cared for throughout the process and that the solution offered was a good fit for your needs. We'll be sure to share your kind words with her. Thank you for choosing Axos and trusting us with your banking needs!

Chris 是一位出色的 c/s 同事!

克里斯是今天协助我的同事。他非常耐心、令人放心、彬彬有礼且专业。祝福他的心,他拉着我的手,引导我完成解决问题所需的每一步。请来克里斯,享受他出色的客户服务。他是你银行的资产。

Axos Bank 回复2026-07-21

Hi Carol, we're so pleased to hear that Chris was able to provide the support and guidance you needed. It means a lot to know he helped make a challenging situation feel manageable and left you feeling confident every step of the way. We'll be sure to share your thoughtful recognition with Chris. Team members like him make a real difference, and we're grateful to have him on our team. Most importantly, thank you for your continued trust in Axos. We're grateful to have you as a long-time customer and truly appreciate the opportunity to serve you.

这是一次很棒的经历

这是一次非常棒的、知识渊博的电话,就像周六(7/18)的电话一样。得知我的电汇将于今天下午进行,我感到非常高兴。它不是 5 星级的原因是我还没有在我的金融机构验证美联储电汇号码。

Axos Bank 回复2026-07-21

Hi Stephen, thank you for taking the time to share your feedback and for recognizing our team. We're delighted to hear that your recent interactions have been positive and helped provide reassurance regarding your transfer. We understand your desire to have the Fed wire number available as soon as possible. While it is not immediately available to us, it can be viewed within the wire case once it becomes available. To help ensure you receive this information, a member of our team will be reaching out directly to assist and follow up with you. Thank you for your patience and for giving us the opportunity to serve you.

她非常非常乐于助人

她非常非常乐于助人$

Axos Bank 回复2026-07-21

Hi Russell, We're thrilled to hear our team was able to provide the support you needed. Creating positive experiences for our customers is always our goal, and it's wonderful to know we could help. We truly appreciate your feedback and value your business.

非常友好的代表,他…

非常友好的代表,很好地解释了事情。

Axos Bank 回复2026-07-20

Hi Mary Beth, We're so glad your experience left such a positive impression. Helping customers feel informed and confident is always our goal, and it's wonderful to know our team helped make the process a smooth one. Welcome to Axos! We appreciate the opportunity to serve you and look forward to supporting your banking needs for years to come.

伟大的公司

您好,我喜欢您的公司非常为客户着想,而且非常乐于助人。我将继续与您开展业务。 谢谢你,你是朋友 迈克尔👋

Axos Bank 回复2026-07-21

Thank you for your wonderful review, Michael! We're so grateful for your kind words and are thrilled to hear that you've had such a positive experience with us. Building lasting relationships with our customers is incredibly important to us, and it's an honor to have earned your trust. Welcome to Axos! We're always here whenever you need us and look forward to supporting your financial journey for years to come.

贷款申请

非常容易应用且易于理解。非常友好乐于助人的工作人员。 专为绝佳体验而打造。我强烈推荐 Axos 银行。

Axos Bank 回复2026-07-17

Thank you for taking the time to share your experience with us, Dave. We're delighted to hear the process left such a positive impression. We're grateful you chose Axos for your lending needs, and your recommendation truly means a lot to our team. We appreciate the opportunity to assist you and look forward to serving you in the future.

贾达(Jada)非常乐于助人……

贾达(Jada)对回答我们提出的问题非常有帮助。 谢谢。

Axos Bank 回复2026-07-17

Hi Kenneth, thank you for taking the time to share your feedback and for recognizing Jada's efforts. We're delighted to hear she was able to provide the guidance you needed and help bring clarity to your question. We'll be sure to pass along your kind words to her. If there's anything else we can assist you with, please don't hesitate to reach out to us at [email protected].

客户服务代理非常有帮助……

客户服务代理非常乐于助人且耐心,并指导我们完成从 Jenius 银行转入帐户后的注册过程。

Axos Bank 回复2026-07-17

Hi Steven, We're so glad to hear your transition experience was a positive one and that our agent helped make the process seamless. We'll be sure to share your kind words with our team. Welcome to the Axos community!

客户服务很棒

客户服务很棒。 我打了电话,没等多久就有人接听我的电话和问题。 最重要的是 - 我不必通过 BOT 并点击 20 个不同的按钮来获得答案。

Axos Bank 回复2026-07-18

Thank you for taking the time to share your feedback, Deb. We're glad to hear our team was able to assist you and provide the support you needed. We also apologize for any frustrations you may have experienced previously and appreciate the opportunity to help improve your experience. We're committed to continuously enhancing our service and making every interaction as smooth and convenient as possible. Thank you for your business and for choosing Axos.

从关联银行转账速度慢...

从关联银行账户转账速度慢

Axos Bank 回复2026-07-18

Thank you for taking the time to share your feedback, Robert. We understand how frustrating delays can be. We're working to expand our transfer options, including the upcoming addition of Zelle, to provide faster and more convenient ways to move money. If you have any questions, please reach out to us at [email protected]. Thank you for being a valued long-time customer. We sincerely appreciate your business and continued trust in Axos.

Jada非常有耐心

贾达非常有耐心。非常有帮助而且知识渊博。当我询问时,她分享了很多关于 Axos 银行的精彩事情。和她在一起,感觉 Axos 是世界上最好的银行,我真的考虑在 Axos 办理银行业务,而不仅仅是获得贷款。她从来没有表现得好像她知道一切并且对她的所有回答都很诚实。她简直太棒了。

Axos Bank 回复2026-07-20

Thank you for taking the time to share your experience, Boloye! Reading feedback like this truly means a lot to us. We're so happy to hear that Jada made you feel supported, informed, and confident throughout your interaction. Creating that kind of personal connection is something we strive for, and it's wonderful to know she left such a positive impression. We're incredibly proud to have team members like Jada on our team, and we'll be sure to pass along your kind words. Thank you for considering Axos for even more of your banking needs. We appreciate your support and look forward to being here for you in the future.

贾达(Jada)非常友善和耐心......

贾达非常友善和耐心地满足我的需求。与像她这样的客户服务代表打交道是一件令人愉快的事情。

Axos Bank 回复2026-07-20

Hi John, We're so glad Jada was able to make the process a positive one for you. Providing friendly, attentive support is what we strive for, and it's wonderful to know her assistance left such a great impression. Thank you for your continued trust in Axos and for being a valued customer over the years. We truly appreciate your loyalty and the opportunity to serve you.