Axos Bank is a digital bank that offers a comprehensive range of Personal & Business banking products and services. Experience Axos Bank - Banking Evolved.
Written by the business, not verified by us.Axos Bank (axosbank.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated representatives for being exceptionally kind, patient, professional, and genuinely knowledgeable during all phone interactions. Reviewers note that customer service agents consistently go above and beyond to provide clear guidance and successfully resolve complex account issues smoothly. However, some customers also noted frustrating challenges regarding unusually slow fund transfer times and extended, unexpected holds placed on deposited checks. People additionally mentioned difficulties trying to navigate automated phone systems, reaching a live person, and experiencing communication barriers with certain support staff.
Auto-generated from all reviews of this business. For reference only.Thank you for your kind words, Marissa! We're happy to hear you had such a positive experience with our team. Welcome to the Axos family, and we look forward to supporting your financial needs for years to come.
Got the help I need, but rep was hard to understand
Hi John, we're sorry there were challenges during your interaction and appreciate you bringing this to our attention. We'll use your comments to help improve the experience we provide. We're glad you were able to get the assistance you needed, and we thank you for choosing Axos for your banking needs.
Jada - she took care of my request immediately!
Hi Robert, we're so pleased to hear that Jada provided the support you needed and made such a positive impression. We'll be sure to share your kind words and recognition with her and the team. As a valued long-time customer, your trust means a great deal to us. Thank you for your continued business and for allowing us to be part of your financial journey!
You messaged me back with another customer’s private information I asked for a new debit card and provided you with my mailing address that matched the mailing address you have on file and you responded back with another customer’s name and mailing address This makes me very concerned that you’re not protecting of our customers private information, I’ve told you before that your practice of hiring foreigners in an offshore call center to handle banking matters is high risk You need to train these folks and make sure they know what they’re doing… It’s hard to understand our language and practices I’m gonna refrain from reporting this to the consumer financial protection bureau and I hope that I receive my card and it’s not sent to that other customer whose name and address you shared with me
We're deeply sorry to hear about this experience. We understand how alarming and upsetting it would be to receive another individual's personal information when contacting your bank, and we sincerely regret that this occurred. Protecting our customers' privacy and safeguarding sensitive information are responsibilities we take extremely seriously. What you've described falls short of the experience we strive to provide, and we understand why this has caused concern about the security of your account and personal information. We would like to escalate this matter for immediate management review and conduct a thorough investigation. We are committed to protecting both your information and that of all customers, and we will take the appropriate steps to address this situation and help prevent something similar from happening in the future. Please send your contact information to [email protected] so we can review your experience in detail, assist you directly, and confirm that your replacement debit card is delivered correctly. We sincerely apologize for the concern and frustration this has caused. Thank you for bringing this to our attention, and we hope to have the opportunity to rebuild your trust and demonstrate our commitment to keeping your information secure.
Customer service representative was polite, patient and professional . Was able to quickly resolve my issue.
Thank you for sharing your experience, Janice! We're glad Lindsay was able to help get everything back on track and provide the level of service you deserve. We'll be sure to recognize her for making a positive impact. We truly appreciate your trust in Axos and are grateful for the opportunity to support your financial needs. Thank you for being part of the Axos family.
I was kindly answered and helped through the customer support process. My account is verified and working properly now.
Hi Tim, we're glad our team was able to assist you and get everything working smoothly. Providing helpful support and making the process as seamless as possible is always our goal. We appreciate your kind words and will be sure to share your feedback with the team. Thank you for being part of the Axos family. We value your business and look forward to continuing to support your financial needs.
I called three times to get assistance with my account. The first two representatives basically hung up on me cause they didn’t know how to help me to assess my account. But the last representative I talked knew exactly how to get me verified and regain access to my account. He was very professional and patient. One of the best customer service representatives I’ve ever talked to. Thank you for your help!!!!
Thank you for taking the time to share your experience, Racheal. We're sorry to hear that it took multiple attempts to get the assistance you needed, and we understand how frustrating that must have been. Please know that your feedback will be shared with management for review so we can better understand what occurred. We're grateful that our team member was ultimately able to provide the support and guidance you deserved and help resolve the issue. We'll be sure to recognize him for the positive impact he made. Thank you for banking with Axos. We truly value your business and appreciate the trust you've placed in us!
Agent was patient and stuck with us to get our problem solved.
Hi John, we're so pleased to hear that you received the support needed to resolve your issue and had a positive experience along the way. We'll be sure to share your kind words with the agent who assisted you. We're excited to welcome you to the Axos family and thank you for taking the time to recognize our team. We look forward to supporting your financial needs and helping you make the most of your banking experience with us.
The customer service response is regularly prompt. Most of all the customer care team are friendly and knowledgeable. I called twice that day and both Miguel and Irangsa were very helpful and trying to resolve my ACH transfer issue. Ultimately Irangsa completely figured out what the problem was. I am very grateful for her patient and help in resolving my issue.
Hi T, we're grateful for your patience and for working with our team as they helped identify and resolve the issue. It's wonderful to hear that Miguel and Irangsa provided the support and dedication needed along the way, and we'll be sure to share your kind words with them. We truly appreciate your recognition of our team and are excited to welcome you to the Axos family. We look forward to supporting your financial needs and helping you make the most of your banking experience with us.
The customer service rep listen patiently and addressed all my concerns regarding interest rates on my savings account. As a result of her help I am able to remain a member of UFB Direct Banking. Thank you.
Hi JNS, thank you for taking the time to share your experience. We're so grateful that our team member was able to provide the support and guidance you needed and help strengthen your confidence in banking with us. Knowing we were able to preserve and continue our relationship means a great deal to us. We'll be sure to share your kind words with the representative who assisted you. Thank you for your continued trust and for allowing us the opportunity to serve your banking needs.
Just simply great customer service!! My messages were answered extremely quickly and at a non usual time of day. I’m very happy and feel confident that I can do business with Axos in the future and be satisfied with your services.
Hi Chris, We're thrilled to hear that our team was able to provide the level of support and responsiveness you deserve. Delivering helpful service when our customers need us most is something we take great pride in. It's especially rewarding to know that your experience has strengthened your confidence in banking with Axos. We'll be sure to share your kind words with the team. Thank you for your trust and confidence in us, and we look forward to serving your financial needs for years to come.
Edward was fantastic. Great customer service.
Hi Richard, We're thrilled to hear that Edward made such a positive impression and provided the level of service we strive to deliver. We'll be sure to share your kind words and recognition with him and his team. Thank you for choosing Axos for your banking needs. We truly appreciate your trust and the opportunity to serve you.
DO NOT believe this!!! It is utter lies, they've held my check (that's been deposited regularly/ consistently for 3+ years) because OTHER PEOPLE made too many deposits into the bank 'this month' (we're only 7 days in). So, no, you will NOT receive your check 2 days early, if anything it will be held a day or two (or however long they feel like) beyond when you should have received it. I will be moving to a new bank as soon as they clear the funds and hope no one else will believe the lies they are telling and open new accounts. Please, if you are considering banking with Axos, think again, other places will not hold payroll checks for no actual / good reason. Please bank elsewhere for your own sanity and availability of your funds.
Hi Niki, we're sorry to hear about your experience and understand how frustrating it can be when you're expecting access to your funds and things don't go as anticipated. Early Direct Deposit is available for certain account types and is subject to the payer's support of the feature, as well as the timing of when funds are provided to the bank. Based on your comments, it sounds like you may be referring to a deposited paycheck rather than a direct deposit. Mobile check deposits are subject to review and applicable hold times, and do not qualify for the Early Direct Deposit feature. We'd appreciate the opportunity to review your situation in more detail and address any concerns or questions you may have. Please send your contact information to [email protected], and our team will follow up directly to assist.
Very helpful. Need better microphone setup for kashish. Other than that perfectly executed
Hi Dustin, we're delighted to hear that you had a positive experience and that Kashish was able to assist you along the way. We'll be sure to pass along your recognition to the team. We'll also share your comments about the call quality with the appropriate team as we continue working to improve. Thank you for choosing Axos and for the opportunity to serve you.
I sent a check for my mortgage through my banks direct payment which the bank verified it had been sent and AXOS did not deposit it for August payment. They did this once before. They are either committing fraud or are incompetent.
We're truly sorry to hear about this experience, JoAnn. We understand how concerning and frustrating it can be when a mortgage payment does not appear to be processed as expected, and we sincerely apologize for the stress this has caused. Your feedback has been escalated for review, and a member of our team will be contacting you directly to gather any additional details and provide updates as we investigate. We regret the delay and appreciate you bringing this matter to our attention. Thank you for your patience, and please accept our sincere apologies for the inconvenience.
Crystal was very patient, knowledgeable and professional
Hi Cheryl, we're thrilled to hear that Christle provided such a positive experience and was able to assist you with care and expertise. We'll be sure to share your kind words with her and the team. Thank you for banking with us! We're grateful for the opportunity to serve you and look forward to continuing to support your financial needs.
She was very patient, to listen to my problem, and patiently explained how it works to me. I appreciate!
Hi Roatong, we're grateful to hear that our team provided the support and guidance you needed. We'll be sure to share your kind words with the team member who assisted you and her team. We truly value your continued business and want to thank you for being a longtime customer!
The customer service person was very professional and pleasant. She explained everything that mattered to my situation. She was also very patient. Overall great experience.
Hi Didier, we're so pleased to hear that you received the support and guidance you needed, and that our team member helped make the process a positive one. We'll be sure to share your kind words and recognition with her. Welcome to Axos, and we look forward to supporting you for years to come!
They will find some excuse to not pay their 4% promo rate on savings. Beware. Customer service is terrible (as expected), and the system is rigged to pay you 1% interest on savings, which you can only discover at the end of the month. Stay away
We're very sorry to hear about your experience and understand how frustrating it can be when account benefits don't match your expectations. The Axos ONE bundle includes a base savings rate of 1%, with the boosted promotional rate available when the monthly qualifying requirements are met. Customers who satisfy those requirements in a given month will receive the higher rate. We never want our customers to feel misled, and we'd appreciate the opportunity to take a closer look at your specific situation. Please send your contact information to [email protected], and our team will be happy to review your account and assist further. Our goal is to help customers maximize the value of their accounts and earn the most from their money through our competitive rates and benefits.
The representative was very helpful and showed amazing understanding. I was completely helped with the entire problem I was having and would definitely recommend anyone having a problem
Thank you for taking the time to share your experience, Deja. We're thrilled to hear our representative was able to provide the care and support you needed. We'll be sure to pass along your recognition. Welcome to Axos! We're excited to have you with us and look forward to serving you for years to come.
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