Axos Bank

Thank you for your kind words, Marissa! We're happy to hear you had such a positive experience with our team. Welcome to the Axos family, and we look forward to supporting your financial needs for years to come.

Hi John, we're sorry there were challenges during your interaction and appreciate you bringing this to our attention. We'll use your comments to help improve the experience we provide. We're glad you were able to get the assistance you needed, and we thank you for choosing Axos for your banking needs.

Hi Robert, we're so pleased to hear that Jada provided the support you needed and made such a positive impression. We'll be sure to share your kind words and recognition with her and the team. As a valued long-time customer, your trust means a great deal to us. Thank you for your continued business and for allowing us to be part of your financial journey!

We're deeply sorry to hear about this experience. We understand how alarming and upsetting it would be to receive another individual's personal information when contacting your bank, and we sincerely regret that this occurred. Protecting our customers' privacy and safeguarding sensitive information are responsibilities we take extremely seriously. What you've described falls short of the experience we strive to provide, and we understand why this has caused concern about the security of your account and personal information. We would like to escalate this matter for immediate management review and conduct a thorough investigation. We are committed to protecting both your information and that of all customers, and we will take the appropriate steps to address this situation and help prevent something similar from happening in the future. Please send your contact information to [email protected] so we can review your experience in detail, assist you directly, and confirm that your replacement debit card is delivered correctly. We sincerely apologize for the concern and frustration this has caused. Thank you for bringing this to our attention, and we hope to have the opportunity to rebuild your trust and demonstrate our commitment to keeping your information secure.

Thank you for sharing your experience, Janice! We're glad Lindsay was able to help get everything back on track and provide the level of service you deserve. We'll be sure to recognize her for making a positive impact. We truly appreciate your trust in Axos and are grateful for the opportunity to support your financial needs. Thank you for being part of the Axos family.

Hi Tim, we're glad our team was able to assist you and get everything working smoothly. Providing helpful support and making the process as seamless as possible is always our goal. We appreciate your kind words and will be sure to share your feedback with the team. Thank you for being part of the Axos family. We value your business and look forward to continuing to support your financial needs.

Thank you for taking the time to share your experience, Racheal. We're sorry to hear that it took multiple attempts to get the assistance you needed, and we understand how frustrating that must have been. Please know that your feedback will be shared with management for review so we can better understand what occurred. We're grateful that our team member was ultimately able to provide the support and guidance you deserved and help resolve the issue. We'll be sure to recognize him for the positive impact he made. Thank you for banking with Axos. We truly value your business and appreciate the trust you've placed in us!

Hi John, we're so pleased to hear that you received the support needed to resolve your issue and had a positive experience along the way. We'll be sure to share your kind words with the agent who assisted you. We're excited to welcome you to the Axos family and thank you for taking the time to recognize our team. We look forward to supporting your financial needs and helping you make the most of your banking experience with us.

Hi T, we're grateful for your patience and for working with our team as they helped identify and resolve the issue. It's wonderful to hear that Miguel and Irangsa provided the support and dedication needed along the way, and we'll be sure to share your kind words with them. We truly appreciate your recognition of our team and are excited to welcome you to the Axos family. We look forward to supporting your financial needs and helping you make the most of your banking experience with us.

Hi JNS, thank you for taking the time to share your experience. We're so grateful that our team member was able to provide the support and guidance you needed and help strengthen your confidence in banking with us. Knowing we were able to preserve and continue our relationship means a great deal to us. We'll be sure to share your kind words with the representative who assisted you. Thank you for your continued trust and for allowing us the opportunity to serve your banking needs.

Hi Chris, We're thrilled to hear that our team was able to provide the level of support and responsiveness you deserve. Delivering helpful service when our customers need us most is something we take great pride in. It's especially rewarding to know that your experience has strengthened your confidence in banking with Axos. We'll be sure to share your kind words with the team. Thank you for your trust and confidence in us, and we look forward to serving your financial needs for years to come.

Hi Richard, We're thrilled to hear that Edward made such a positive impression and provided the level of service we strive to deliver. We'll be sure to share your kind words and recognition with him and his team. Thank you for choosing Axos for your banking needs. We truly appreciate your trust and the opportunity to serve you.

Hi Niki, we're sorry to hear about your experience and understand how frustrating it can be when you're expecting access to your funds and things don't go as anticipated. Early Direct Deposit is available for certain account types and is subject to the payer's support of the feature, as well as the timing of when funds are provided to the bank. Based on your comments, it sounds like you may be referring to a deposited paycheck rather than a direct deposit. Mobile check deposits are subject to review and applicable hold times, and do not qualify for the Early Direct Deposit feature. We'd appreciate the opportunity to review your situation in more detail and address any concerns or questions you may have. Please send your contact information to [email protected], and our team will follow up directly to assist.

Hi Dustin, we're delighted to hear that you had a positive experience and that Kashish was able to assist you along the way. We'll be sure to pass along your recognition to the team. We'll also share your comments about the call quality with the appropriate team as we continue working to improve. Thank you for choosing Axos and for the opportunity to serve you.

We're truly sorry to hear about this experience, JoAnn. We understand how concerning and frustrating it can be when a mortgage payment does not appear to be processed as expected, and we sincerely apologize for the stress this has caused. Your feedback has been escalated for review, and a member of our team will be contacting you directly to gather any additional details and provide updates as we investigate. We regret the delay and appreciate you bringing this matter to our attention. Thank you for your patience, and please accept our sincere apologies for the inconvenience.

Hi Cheryl, we're thrilled to hear that Christle provided such a positive experience and was able to assist you with care and expertise. We'll be sure to share your kind words with her and the team. Thank you for banking with us! We're grateful for the opportunity to serve you and look forward to continuing to support your financial needs.

Hi Roatong, we're grateful to hear that our team provided the support and guidance you needed. We'll be sure to share your kind words with the team member who assisted you and her team. We truly value your continued business and want to thank you for being a longtime customer!

Hi Didier, we're so pleased to hear that you received the support and guidance you needed, and that our team member helped make the process a positive one. We'll be sure to share your kind words and recognition with her. Welcome to Axos, and we look forward to supporting you for years to come!

We're very sorry to hear about your experience and understand how frustrating it can be when account benefits don't match your expectations. The Axos ONE bundle includes a base savings rate of 1%, with the boosted promotional rate available when the monthly qualifying requirements are met. Customers who satisfy those requirements in a given month will receive the higher rate. We never want our customers to feel misled, and we'd appreciate the opportunity to take a closer look at your specific situation. Please send your contact information to [email protected], and our team will be happy to review your account and assist further. Our goal is to help customers maximize the value of their accounts and earn the most from their money through our competitive rates and benefits.

Thank you for taking the time to share your experience, Deja. We're thrilled to hear our representative was able to provide the care and support you needed. We'll be sure to pass along your recognition. Welcome to Axos! We're excited to have you with us and look forward to serving you for years to come.