Axos Bank

Hi Richard, We're delighted to hear that Kelly provided such friendly, professional, and attentive service. We'll be sure to share your kind words and recognition with Kelly and her team. Thank you for being part of Axos, and we look forward to continuing to support your financial needs!

Hi Charlie, we're glad to hear your experience getting started with us has been a positive one. Our goal is to provide a smooth and convenient banking experience, and it's great to know you're off to a strong start. Welcome to Axos! We appreciate your review and look forward to continuing to support your financial needs.

Hi Jacob, we're delighted to hear our team was able to provide prompt support and quickly resolve your concerns. We'll be sure to share your kind words with the associate who assisted you. We truly value your business and appreciate the opportunity to serve your banking needs.

Hi Judith, first and foremost, please accept our sincerest condolences on the loss of your mother. We understand that handling financial matters after the passing of a loved one is already difficult, and we're truly sorry to hear that this process added frustration and stress during such a challenging time. We regret that obtaining the funds required repeated document submissions and that your experience left you feeling unsupported. While certain documents, including notarized and certified forms, are required to help protect beneficiaries and ensure funds are disbursed securely, we understand how overwhelming these requirements can feel, especially when dealing with a loss. We are also sorry for the confusion surrounding the communications you've continued to receive after receiving your check. We maintain records of customer interactions and account activity, and if communications are still being sent, there may be an outstanding matter that requires review. We appreciate you bringing this to our attention. Your feedback has been escalated to management so your situation can be reviewed more closely, including the communication concerns you described. Thank you for taking the time to share your experience. Again, we extend our heartfelt condolences to you and your family during this difficult time.

Hi Rosie, We're so glad to hear your experience got off to such a positive start. Providing knowledgeable and reliable support is important to us, and it's wonderful to know David helped make the process a smooth one. We'll make sure your kind words are shared with him. Thank you for your recommendation and for choosing Axos. We're excited to support you and your business every step of the way!

Thank you for taking the time to share your experience, Jeffrey. We're especially grateful for your recognition of our representative and are pleased to hear they provided the support you needed. We'll be sure to share your kind words with the team. We also appreciate your feedback on the overall experience, as it helps us identify opportunities to improve. Thank you for banking with us, and we look forward to continuing to serve you.

Hi Beverly, We're pleased to hear your issue was resolved and that our team was able to assist you. Thank you for taking the time to leave a review, and welcome to Axos! We look forward to supporting you on your financial journey.

Hi Vickie, We're glad Rudy was able to assist with your check order and help provide confidence that everything is now on the right track. We'll be sure to share your kind words with him and his leadership team. We're also sorry for the frustration caused by the earlier check orders that didn't arrive as expected. As a long-time customer, your trust and continued support mean a great deal to us, and we truly value your business. If you have any difficulty receiving your checks or need any additional assistance, please reach out to us at [email protected] and we'll be happy to help you directly. Thank you again for your feedback and for being a valued member of the Axos family.

Hi Apodaca, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how concerning unexpected changes can be, especially following a transition from a previous financial institution. During the acquisition process, communications and disclosures provided to customers noted that account rates are variable and may change at any time without prior notice. This information is also outlined in the account disclosures available on our website as part of our commitment to transparency. We strive to keep our rates competitive while offering a variety of products to meet different financial needs. Because these acquired accounts do not have the same qualification requirements as some of our other products, such as the Axos ONE® bundle, rates were adjusted to better align with comparable savings offerings. We also encourage customers to explore our full suite of products to help maximize the value of their banking relationship. In some cases, account-specific reviews may be available, as we value each of our customers and their unique circumstances. If you have any remaining questions or concerns, please contact us at [email protected]. We'd be happy to review your situation in more detail and discuss the options available to help you make the most of your banking experience with Axos.

Hi customer, We’re very sorry to hear about the difficulties you've experienced, both during the onboarding process and in obtaining support when needed. We understand how important accountant access is for managing HOA finances, and we recognize how frustrating it must be to lose access to a tool that is critical to your day-to-day operations. We would like the opportunity to review this situation right away and ensure your concerns are escalated to the appropriate team. Please email your contact information and account details to [email protected], and we'll work to connect you with the right team to review the access issue and provide assistance directly. We apologize for the inconvenience and appreciate the opportunity to look into this further. We hope to hear from you soon.

Hi FmG Sunday, We're very sorry to hear about the difficulties you've experienced, and we understand how frustrating this situation must feel. Holds or account restrictions are never the Bank's goal, and when they do occur, it's because we're required to fully review certain activity to help protect our customers and their accounts. When this happens, communication is sent to the email address on file with details on what may be needed, and additional updates are provided as they become available. We understand that delays and uncertainty surrounding account requests can be disappointing, and we regret that your experience did not meet the level of service we strive to provide. If you have any remaining questions or concerns, please contact us at [email protected] or reply to our most recent email communication. If you still need assistance with your closure request, please reach out and we'll be happy to help. We regret that your experience led you to end your banking relationship with us and hope to have the opportunity to regain your trust in the future.

Hi Clifford, thank you for taking the time to recognize Jada's outstanding service! We're delighted to hear she provided the support you needed and made such a positive impression. We'll be sure to share your kind words with her and her leadership team. Thank you for choosing Axos and for allowing us the opportunity to assist you. We truly appreciate your support!

Thank you for sharing your experience, Jeff! We're so glad Christle helped make the account opening process a smooth one. We'll be sure to share your feedback with her. Thank you for choosing us, and welcome to the Axos family!

Hi Lisa, We're so pleased to hear that Christle was able to provide the guidance and support needed to help resolve your concern. Taking the time to understand each customer's unique situation and seeing it through to a positive outcome is exactly the level of service we strive for. We'll be sure to recognize Christle for her outstanding assistance and share your kind words with her. Thank you for being a valued long-time customer and for the trust you've placed in Axos Bank over the years!

Hi Thom, We're glad our team was able to provide the support you needed. Thank you for being a valued customer and for taking the time to share your feedback. We truly appreciate your continued trust!

Hi D File, We're so glad everything was taken care of and that we could provide the support you needed. We appreciate your feedback and thank you for choosing Axos.

Hi Matthew, thank you for sharing this incredible feedback and for taking the time to recognize Ishani's efforts. We are truly sorry for the stress, frustration, and uncertainty you experienced throughout this situation. The experience you described is not what we aim to provide, and we appreciate you bringing these concerns to our attention. Please know that we will review the interactions surrounding your experience internally as we continue working to improve the support we provide our customers. We are especially grateful to hear about the positive impact Ishani had during such a challenging time. It means a great deal to know that her dedication, compassion, and commitment to helping you made such a meaningful difference. Providing thoughtful, personalized support is the standard we strive for every day, and we're proud to know she exemplified those values so well.​‌ We will be sure to share your recognition with Ishani and the appropriate leaders, and she will absolutely be recognized for the outstanding care and dedication she demonstrated throughout your experience. We are incredibly proud to have her on our team and grateful for the positive impact she made during such a difficult time. Thank you for choosing Axos and for taking the time to share your story and support.

Thank you for the 5 stars, Ainslyn! We're delighted to hear you had a positive experience with our team and that your concerns were addressed quickly. We also appreciate your feedback regarding our chat experience and will share it with the appropriate teams as we continue looking for ways to improve. Thank you for choosing Axos and for taking the time to share your thoughts.

Thank you for taking the time to share your experience, Domo! We're delighted to hear that Ishani made such a positive impression. We'll be sure to pass along your kind words and recognition. Thank you for your continued loyalty and for choosing Axos. We truly appreciate your support!

Thank you for sharing your experience, Devender. We sincerely apologize for the lack of communication and the frustration this process has caused. We understand how disappointing it is to wait for updates, especially after making multiple follow-up attempts, and we regret that this was your initial impression of us. Please know that your concerns have been escalated to management for review. A Relationship Manager will be reaching out directly to provide an update on your application and offer any additional assistance needed. We appreciate you bringing this to our attention and are committed to addressing the issues you've experienced. We value the opportunity to serve you and hope to regain your trust through improved communication and support.