Difficult to work with customer service
For starters the amount of effort, time and energy to get my board onto this account was ridiculous. It literally took months. Trying to get a "live person" to speak to is also annoying and lengthy. They removed our accountants access to view the account and did this to the majority of their customers and when I asked when will this be fixed they said they don't know. What kind of operation are they running when they take away a crucial element for an HOA to have our accountant view our account to create reports and do our accounting needs?