Hi Lynn, my name is Paige and I’m with Badlands Ranch. I’m sorry to hear that your dogs didn’t enjoy the food. Every dog has different preferences, and sometimes transitioning slowly can help, but we understand that not every product works for every pet. We strive to keep our formulas as affordable as possible while maintaining very high standards of ingredients, sourcing, and nutrition. If and when we are able to reduce our costs, we will happily pass along those savings to our customers. Please feel free to reach out to me directly at [email protected] if you have any questions.
Hi Dave, my name is Paige and I’m with Badlands Ranch. I’m sorry to hear about your experience and the trouble your dogs had with the food. We understand how frustrating it can be when a product doesn’t work out as expected. Our return policy is in place so we can properly process refunds, but I would be happy to review your order and see how we can assist further. Please email [email protected] so I can help look into this for you if you'd like.
Hi Dolores, my name is Paige and I’m with Badlands Ranch. I’m sorry to hear your Pomeranian had trouble adjusting to the food. Every dog’s digestive system can respond differently when introducing a new diet. We recommend talking to your veterinarian about your dog’s unique health issues, since our customer service team cannot provide medical advice. We suggest bringing a bag or photo of our formula during your next visit for their professional opinion. Please reach out to me directly at [email protected] if you need any assistance.
Hi Charlie, my name is Paige and I’m with Badlands Ranch. I’m sorry to hear about the confusion regarding the subscription. Our goal is always to make ordering as clear and convenient as possible, and we certainly don’t want customers to feel surprised by an order. I’d be happy to review your account and help ensure everything is set up the way you prefer. Please email me [email protected]
so I can assist you.
Hi Monica, my name is Paige and I’m with Badlands Ranch. I’m sorry to hear about the frustration you’ve experienced with your subscription and the missing treats. We certainly want our customers to feel valued and supported, and I appreciate you bringing this to our attention. I would be happy to review your account and help clarify what may have happened with the promotion. Please email [email protected] I can take a closer look and assist you.
Hello. My name is Paige, I am with Badlands Ranch. I’m very sorry to hear about your experience and truly appreciate you taking the time to share such detailed feedback. We understand how frustrating this must have been, especially regarding product expectations, shipping visibility, and your pets’ preferences. This is certainly not the experience we want for our customers or their pets. We’d like the opportunity to review your concerns further and help address them as best we can. Please feel free to message me directly [email protected] so I can provide you with assistance and look into this for you. Have a great day.
Hello. My name is Paige, I am with Badlands Ranch. I’m very sorry to hear about your ongoing frustration with the packaging, especially after being a customer for several years. We understand how disappointing it is when a premium product doesn’t meet expectations in every aspect, including the bag reseal. Your feedback is important to us, and we appreciate you taking the time to share it. We’d like to help escalate this concern so it can be reviewed properly. Please feel free to message me directly [email protected] so I can provide you with assistance and look into this for you. Have a great day.
Hello John. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. The products that we carry are available as a one-time purchase and we also carry certain products with a monthly subscription option. The best way to distinguish the two is to look at the product name and description in your shopping cart upon checkout. If you see any of these words or phrases, "Monthly" "Per Month" "Subscription" "Membership" "Recurring", then you are most likely placing a recurring order which will auto-renew in 30 days from your purchase date. All orders are back by a 90 day money back guarantee. If you find our formula is not a good fit, it can be returned for a full refund. As it is an industry standard, we do ask that you return the products if requesting a full refund. As an extra convenience, we offer a 30% refund to customers who do not decide to send back the product containers. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you receive a refund and ensure your subscription is cancelled. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Hello Chrissy. My name is Paige, I am with Badlands Ranch. I am very sorry to hear our formula was not a good fit for your pup. While many of our customer's pets see great results, we do understand that it may not be for everyone. For this reason, we stand by our 90-day money-back guarantee. As always, we suggest consulting with your vet before adding any new food or supplement to your pet’s regimen to ensure it is good option for them. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you receive a refund. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Hello David, my name is Paige. I am with Badlands Ranch. I'm sorry to hear our formula was not a good fit for your pups. While many of our customer's pets enjoy our formula, we do understand that it may not be for everyone. For this reason, we stand by our 90-day money-back guarantee. If you ever find that our formula is not for you, it may be returned for a full refund. I would like to escalate your review to our Customer Relations Team, so that an agent can provide you with personalized care and ensure you receive a refund. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Hello, my name is Paige. I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. As it is industry standard, we do ask that you return the products if requesting a full refund. I would like to escalate your review to our Customer Relations Team, so that an agent can provide you with personalized care and ensure you receive a refund. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Hello, my name is Paige. I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your review to our service teams to better our customers experiences going forward. If you ever have any questions or need assistance, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
