Great quality food a little pricey…
Great quality food a little pricey never an issue with delivery
About Badlands Ranch
Data updated- Website
- badlandsranch.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 70% (23/33)
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Is Badlands Ranch legit?
Badlands Ranch (badlandsranch.com) has a 2.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 42% give 1 star; The business has replied to 70% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
DON’T - Badland Ranch
I purchased badlands ranch for a treat for my two Westies. They both got very sick throwing up and diarrhea. Nothing else new but this. When I contacted the company they said they do NOT stand behind their products if you purchase in a pet store. This should be a HUGE RED FLAG !! Don’t BUY these products at all, my dogs were very sick and my vet bill was $450.00.
Be Very Careful
Be very careful when ordering anything from their website!! I made an initial order to try the dog food, a one-time order. While I was making that order, a number of different offers kept appearing on my screen, and, unbeknownst to me, and without my authorization, Badlands Ranch ordered all of these items that I did not actually order. Simply clicking further on their website to look at the offers triggered them to order them for me, WITHOUT MY ACTIVELY ORDERING THEM!! And, now, I just received an email me that they were sending me another shipment of my initial order, which means they SIGNED ME UP FOR A MONTHLY SUBSCRIPTION, WHEN I DID NOT AUTHORIZE IT!! Apparently, using PayPal to pay for an order AUTOMATICALLY signs you up for a monthly subscription?!! I did not see anything that informed me of this! They have already taken the funds from my PayPal account before the product was even shipped! So, now, if I want to get a refund, I have to wait until the products arrives, and then send it back to them :(
Not for senior dogs
I was never able to transition my dog to using Badland Ranch only as she didn't tolerate it but I used it as a small topper. When she was recently diagnosed with Stage 1 Kidney Disease, I inquired as to the phosphorus content and they would not share that information, saying the ingredients are proprietary. Not a selection for senior dogs and why won't they publish Phosphorus content like other dog foods are willing to do?
Reply from Badlands Ranch2026-07-15
Hello Ruthi. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. At this time we are unable to provide the phosphorus content. However, I would like to mention that our products are produced in manufacturing facilities that have NSF GMP certification and are audited by the FDA and have passing results. Our products meets AAFCO nutrient profile standards for dog food, and we have registered it with the state regulators, many of whom are following AAFCO documentation. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
No! Bad food, high prices poor customer service and bad company
I do not recommend. I've had to turn them over to my credit card company. Every time I turn around they are charging me almost $200 for something I didn't order. I canceled right after the first shipment they sent me. I was overcharged and only received 1 of what was supposed to be 7 trial sized bags. That one bag of dogfood was mostly dust not pieces of dry food. It was supposed to be $60 and I was charged almost $200. About 3 weeks later I received a box of treats. I refused the shipment. I never opened the box. They are saying they never got it back and that they don't allow that anyway. "WHAT" I canceled my credit card and had them send me a new one. I have since been keeping my card locked all of the time. Somehow they were able to charge me again. Just a few days ago they sent me another box of what they say is dog food. I'm not opening the box. It's a small box and was $200. If I pay shipping, I'm told that I'll get a refund. It's going to cost me $27+ shipping to send it back. Mind you, it's their fault. So no, I certainly wouldn't buy from them.
Reply from Badlands Ranch2026-07-14
Hello Debbie. My name is Paige, I am with Badlands Ranch. I apologize for any inconvenience you have experienced. The products that we carry are available as a one-time purchase and we also carry certain products with a monthly subscription option. The best way to distinguish the two is to look at the product name and description in your shopping cart upon checkout. If you see any of these words or phrases, "Monthly" "Per Month" "Subscription" "Membership" "Recurring", then you are most likely placing a recurring order which will auto-renew in 30 days from your purchase date. Each order is backed by a 90 day money back guarantee. For any reason, an order can be returned for a full refund. I would like to escalate your review to our Customer Relations Team so an agent can provide you with personalized care. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
IS ANYBODY ELSE HAVING A VERY DIFFICULT…
IS ANYBODY ELSE HAVING A VERY DIFFICULT TIME CANCELING SUBSCRIPTION?
Reply from Badlands Ranch2026-07-14
Hello Debbie. My name is Paige, I am with Badlands Ranch. I apologize for any inconvenience you have experienced. Subscriptions can be canceled on our website when logged in. You may also call or email in to have your subscription canceled. One of our agents would be happy to assist. I would like to escalate your review to our Customer Relations Team so an agent can provide you with personalized care. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
First negative review of any company ever!
I’m 47 years old and this is the first negative review I’ve ever written about a company. This was literally the worst customer service I’ve ever experienced. I’m actually still in shock how bad it was. Do yourself favor and find a different company. I was really looking forward to using them, but the customer service was SO bad on my first order i cancelled it and also my subscription that didn’t even arrive yet. It was that bad!
Reply from Badlands Ranch2026-07-14
Hello Kevin. My name is Paige, I am with Badlands Ranch. I would like to apologize on behalf of Badlands Ranch for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I'd appreciate the opportunity to hear about your experience. So that we can better our customers experiences going forward. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Good food, poor customer service
My dog actually loved the food. Getting it delivered was a different story. You cannot make changes to your address or choice of flavor without making a phone call. I tried to change my address to my vacation home twice, with a phone call, and both times it was sent to my permanent address. They shipped out a new order to me, free of charge, and it ended up in Texas, instead of New Mexico. My dog ran out of food and I still don't have it. They should set up the website to allow the customer to make the changes. Also, if you want 2 different flavors, you have to set up 2 different subscriptions. And that requires a phone call. For anyone thinking of trying it, the subscription is the only way you can afford it. Too bad I had to cancel. My dog really liked it, but the shipping department is lacking.
Reply from Badlands Ranch2026-07-15
Hello Kathye. My name is Paige, I am with Badlands Ranch. I appreciate your feedback. I would like to apologize on behalf of Badlands Ranch for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your review to our service and Website Development teams so we may better our customers' experiences going forward. We hope you give us another shot in the future. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
Poor customer service
I cancelled my subscription and asked to return product. No one ever got back to me and then they sent me another shipment. When I contacted them again to return the product I was told I would have to pay the shipping costs to send it back. THAT IS NOT A MONEY BACK GUARANTEE! If they are guaranteeing their product they should also cover shipping to send it back. The food made my dog sick and gave him runny poop. I would not recommend!
Reply from Badlands Ranch2026-07-02
Hello Stephanie. My name is Paige, I am with Badlands Ranch. I would like to apologize on behalf of Badlands Ranch for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so an agent can provide you with personalized care and ensure you receive your refund. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
I haven't received the food yet
I haven't received the food yet, but the ordering experience was not very pleasant. They kept trying to get me to upgrade my order and buy more and more items. A "one time only" opportunity. I would click on the link to move forward, because I wanted to get the details, then hit the backspace, but the order for the new items that I did not think I finalized went through. I did call their 888 number to cancel these extra orders, and they did cancel them right away. Also, they took the funds from my bank account immediately. Most places wait until the item actually ships. I also did not see any information on the size of the "bags" of food I was buying. They are ONLY 24 OUNCES! Never seen a bag of dog food that small? I assumed it would be a normal size, like 8-10 lbs., my mistake for not being more diligent. The price ends up being about $24 per pound! And that was with 40% off!! For that price, you could buy all fresh ingredients, including top quality steak and salmon, and make your own batch of totally fresh dog food every week. It's not that difficult to do. Katherine does deserve an Oscar for her video, though, very sincere. She had me tearing up a little at one point.
Reply from Badlands Ranch2026-07-15
Hello Todd. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. Our additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase and to provide you with more product at a lower price. These offers do not replace the original order but are added to it. All offers also have a clear button to be declined. Each bag of Superfood Complete contains 24oz. Which is roughly 7.5-8 cups. We strive to keep our formulas as affordable as possible, while maintaining our very high standards of quality ingredients. A great way to receive the lowest available price is to start a recurring order for Superfood Complete or by signing up for our email newsletters. You will be instantly notified of offers and discounts. All orders are backed by a 90-day money-back guarantee. If you ever find that our formula is not for you, it may be returned for a full refund. If you ever have any questions, please don't hesitate to reach out. My email is [email protected]. Have a nice day.
The food is too hard for my Yorkies and…
The food is too hard for my Yorkies and way too expensive. I tried to cancel my upcoming order but the customer rep closed the chat before I could complain she didn’t do it after I asked specifically for it. She did cancel my subscription but now I’m receiving another bag of dog food my dogs won’t eat!
Both of my Westies got very sick
Both of my Westies got very sick , vomiting and bad diarrhea. Took to vet, cost with meds $250.00. Don't BUY. Plus when I contacted them they said because I purchased at a Pet Store they would not stand behind ?? Really ? Think about that .. Again.. Don't BUY !!!
Overpriced Crap
I did exactly as the instructions directed, slowly introducing your food. My dog refused it completely. Additionally, the food turned to dust throughout the bag. It was disgusting. The price was ridiculous for this product.
Badlands Ranch Dog Food - great marketing terrible product
I bought Badlands Ranch dog food because I was impressed with the company's spokesperson, philosophy, and formula content. Unfortunately, there is something very wrong with BR product. Within 2 weeks of using this food my dog started licking his paws and body. The incessant licking continued until about 2 weeks after his last meal of BR . Customer service was great but who cares if the product is not what is advertised. Something deceptive is occurring.
Reply from Badlands Ranch2026-05-11
Hi Karen, my name is Paige and I’m with Badlands Ranch. I’m very sorry to hear about your dog’s experience and understand how concerning that must have been. Every dog can respond differently to dietary changes, and we always recommend consulting directly with your veterinarian regarding any health-related concerns.
Even if you stop using their service they will keep selling your info!
This company only cares about money, not about the customers or the dogs. They will continue sell your information that they collected even after you stop using they service unless you are a resident of a few states. So, 1 star. They do not care about your privacy!
Reply from Badlands Ranch2026-05-11
Hi Alexei, my name is Paige and I’m with Badlands Ranch. I’m sorry to hear about your concerns regarding privacy and your experience with our company. We take customer feedback seriously and understand how important data privacy is. Please reach out to me directly at [email protected] and use the subject line: “Trustpilot Follow-Up – Alexei” if you have any questions I can answer.
The products are good. But!
The products are good, the liver treats are great. HOWEVER, you just can't depend on reliably being able to repurchase products. Looks like poor management to me. Out of stock issues and they use "fly by night" shippers I've never heard of. Disappointing.
Reply from Badlands Ranch2026-05-11
Hi David, my name is Paige and I’m with Badlands Ranch. I’m glad to hear your dogs enjoy the products, especially the liver treats, though I’m sorry for the frustration with inventory and shipping reliability. We understand how disappointing it can be when products are unavailable or deliveries take longer than expected. I appreciate your feedback and will share this with our team. Thank you!
If your dog has any liver or pancreas…
If your dog has any liver or pancreas issue, stay away from Badlands Ranch. I have no doubt, Katherine's holistic approach is genuine, but her food is very high in fat content, like over 10 % fat content, not a good thing!
Don’t subscribe to Badlands Ranch
Don’t subscribe to Badlands Ranch. The food is amazing and my 10 lb dog loves it but it doesn’t work for my budget. On Apr 7 I asked for no additional deliveries & on Apr 17 I received 3 bags again. They take money not authorized & you don’t get an immediate credit.
Reply from Badlands Ranch2026-04-23
Hi Beverly, my name is Paige and I’m with Badlands Ranch. I’m so glad to hear your dog loves the food, but I’m very sorry for the frustration with the subscription and unexpected charge, I understand how concerning that is. That’s not the experience we want for our customers, and I’d really like to review your account. Please reach out to me directly at [email protected] so I can assist you as quickly as possible.
We have been customers using multiple…Badlands Ranch = BAD Experience
We have been customers using multiple products. We have a 95 pound lab and cannot possibly afford their very high prices to feed him their food. Used it as a topper with his regular premium food. We also used the Super 20 powder and the soft chews. He experienced ongoing allergy problems and vet suggested an elimination diet to rule out offending items. There is no "PAUSE" option on their subscription page. I kept pushing dates out. I just missed one yesterday and looked back and have no "upcoming subscription order" notification. I pushed date out but it's now being processed, not shipped yet, but processed so they "can't" change it Claimed they sent an email. NO EMAILS! Offered 30% back. What? We are going to refuse delivery and will let this site know if they honor the return with a full refund. We've cancelled all our future orders and subscriptions. Bad customer service, all the way around Sad. Because products seem good, but WAY overpriced.
Reply from Badlands Ranch2026-04-06
Hi Marsha, my name is Paige and I’m with Badlands Ranch. I’m very sorry to hear about your experience and the frustration with pricing, subscription timing, and the lack of a pause option. We understand how important flexibility is, especially when you’re adjusting your pet’s diet or working through an elimination plan with your veterinarian. I’d like to review your account and see what we can do to help moving forward. Please reach out to me at [email protected] and I will be happy to assist you further.
Best dog food ever!
I have never seen my dog eat a dog food the way he eats the badlands ranch dog food. When I first got it I took one kernel letting him sniff it and he gobbled it right out of my hand. He has never done that with any dog food. I put a serving in his bowl and he ate it. Then he sat literally licking his lips because it was so delicious. And I feel so good knowing what I am feeding my dog. I have no idea what is in the dog foods I’ve been feeding him all these years.
Reply from Badlands Ranch2026-04-06
Hi Lolly, my name is Paige and I’m with Badlands Ranch. Thank you so much for sharing your experience, we’re thrilled to hear how much your dog is enjoying the food and that you feel confident about the ingredients. It’s wonderful to know mealtime has become something he looks forward to. If you ever have any questions, please feel free to reach out to me at [email protected].