Badlands Ranch (badlandsranch.com) has a 2.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 42% give 1 star; The business has replied to 70% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
This was the most inconvienent and disturbing processes I have ever dealt with. Hoping to try a product at a lower cost. It started fine but when ordering it would not allow me to put in a shipping address, so the package was going to be sent to my billing address (in another state). The customer care person changes my shipping address and cancels my order. Told me she had to and that even my continuous orders would not go to the shipping address because I was paying with PayPal and it was a security thing. This whole thing made no sense at all, so in the end I don't get to try the food for my dog at a reduced rate because it was a onetime thing. On top of that I am unable to even create an account on the website. Worst experience ever and if this is the way one customer is treated it gives a bad taste for me to even think this company is a good company.
Reply from Badlands Ranch2025-08-15
Hello Michelle. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. When it comes to maintaining a subscription order under PayPal, I'm sorry to say that we are unable to make any modifications due to PayPal's security restrictions. If an order is placed with a credit card, we are able to make changes to billing and shipping addresses without issue. We hope you give us another shot. If you ever have any questions or need assistance, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
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Alison美国 · 2 reviews · Experienced 2025-07-21 ·
★★★★★
My dog won’t eat it
My dog won’t eat it.
Poorly run company
Website doesn’t work correctly.
Push you into buying more.
Make you pay to return for refund after being pushed to buy 3 more bags.
Reply from Badlands Ranch2025-08-15
Hello Alison. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. Our additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase and to provide you with more product at a lower price. These offers do not replace the original order but are added to it. All offers also have a clear button to be declined. As it is industry standard, we do ask that you return the products if requesting a full refund. All return shipping costs are the customer's responsibility. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
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MS美国 · 1 review · Experienced 2025-07-26 ·
★★★★★
BUYER BEWARE! Terrible return policy! ZERO SUPPORT
BUYER BEWARE: Terrible return policy & zero support!
Badlands Ranch seriously let me down. I ordered six bags of their beef formula..smelled great, looked promising, but my dog wouldn’t even touch it! I tried for two full days with different tricks, and he outright refused to eat it. So I called customer support hoping to return the unopened bags and get my money back. And guess what? That “100% money-back guarantee” they boast about? It’s a joke. You have to pay for return shipping out of pocket, and there’s no clear process…just figure it out yourself and send a heavy box to some mystery warehouse. No prepaid label. No guidance. Just figure it out on your own.
This was hands down the most inconvenient and frustrating experience I’ve had with any pet company. Their flashy ads lure you in, but once they’ve got your money? You’re on your own. No real help. No accountability. If your dog is picky or you’re hoping for responsive customer care, stay far away. I feel tricked, ignored, and frankly furious at how little they care after the sale.
Badlands Ranch, you need to fix this. Streamline your return process. Respect your customers. Otherwise, you’re just selling hype.
Reply from Badlands Ranch2025-08-15
Hello, my name is Paige. I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. While many of our customers enjoy our formula, we do understand it may not be for everyone. For this reason, we stand by our 90 day money back guarantee. If you find our formula is not a good fit, it can be returned for a full refund of the purchase price. All return shipping costs are the customer's responsibility. Your feedback is incredibly valuable, and I’ve passed it along to our team so we can review how we communicate and handle returns. We truly want to make things easier and more transparent for our customers moving forward. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
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Cody Horn美国 · 1 review · Experienced 2025-07-16 ·
★★★★★
Wonderful Dog food - "unsubscribe"
Wonderful Dog food. My dog loves it, great ingredients and seemingly healthy.
However, the marketing is insufferable and infuriating. I can see through every marketing scheme and I'm on the brink of switching dog foods because the smarmy transparent, soul-less email blasts which make me believe there is a disconnect between Katherine's ethics with animals and the lack thereof in the marketing strategy. I buy the dog food - I don't need 4-6 emails a day promoting me to spin a wheel for a discount that doesn't exist. I love it when business's products speak for themselves....
Reply from Badlands Ranch2025-08-15
Hello Cody. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. I have forwarded your review to our Email and Sales teams to help better our customers experiences going forward. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
I am very happy with you folks and so is Bandit. He loves the treats and food. I am impressed with the quick shipping of the products I ordered. You are a great dog site.
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Susan美国 · 1 review · Experienced 2025-07-11 ·
★★★★★
Darth & Super20
My dog, Darth is 9 years old and the Super20 seems to give him a little extra pep in his step. I love this product!!!
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Margaret Christ美国 · 1 review · Experienced 2025-07-03 ·
★★★★★
I am enjoying the fast service I get
I am enjoying the fast service I get. My dog absolutely loves your products. The super 20 is working very well with her. Super energy.
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Marie Adauto美国 · 2 reviews · Experienced 2025-07-10 ·
★★★★★
Penny loves the salmon bites
Penny loves the salmon bites. She wasn't so keen on the turkey and fish mix for supper but has enjoyed everything else.
My 11-yr old poodle eats less than the previous commercial kibbles.
My 11-yr old poodle eats less than the previous commercial kibbles. She has had no digestive problems. I feel better feeding her your dog food and treats.
At first, Lucky my chihuahua wasn’t interested. But I kept trying and now he seems to be taking to it a bit better. I have noticed less scratching and his poops are better.
I have four dogs of various ages, breeds and food pickiness so meal time is always an adventure. It's usually me protecting the bowls of the pickiest eaters from the food motivated puppers. But the chicken bites... I just easily crumble up a piece or two as a topper and they ALL are motivated at meal time now! And that's a big deal with Princess Penny 😉
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Barbara Palmer美国 · 1 review · Experienced 2025-07-08 ·
★★★★★
My pup of 13 loves all Badlands…
My pup of 13 loves all Badlands products. He has energy and the vet said he’s in great condition for a dog of his age. Thank you Katherine Heigl for all you do to keep our dogs healthy!
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Larry Gray美国 · 1 review · Experienced 2025-07-06 ·
★★★★★
Much less scratching!
I have been feeding my 10-yr old GR Badlands Ranch chicken recipe as a topper. It has been about a month now and he has more energy and the scratching is way down. He used to scratch persistently several times a day and I had been researching possible causes. I discovered Badlands Ranch by accident and read the write-up and reviews and decided to give it a try. So far it seems to be working well with very little scratching and much more energy.
My dog loves it and her tummy has not been effected
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Carrie美国 · 2 reviews · Experienced 2025-06-02 ·
★★★★★
A Frenchie and Bulldog
I have a Frenchie and a English Bulldog. Both have digestive issues at times. Since using both the Super 20 ad Super Gut Biotics both my boys are doing great. My Frenchie is such a picky eater. I sprinkle a little of both on his food and he loves the taste. I don't know how many expensive other products I have tried with him and he won't eat it so I end up throwing it away but with these he loves it.
Wow! Does he love his treats. I have been using just like treats in training and when rewarding him on good behavior. Which is often. (Don’t tell his vet. 😆) He is an English Cocker Spaniel and I normally groom him every 6 weeks but for some amazing reason his fur is growing faster and more handsome than before. I really appreciate this food. By the way, it doesn’t bother his tummy like other treats.
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P Waldo美国 · 2 reviews · Experienced 2025-07-04 ·
★★★★★
…More Energy After One Month
I am using Badlands along with another dog food. Since taking Badlands, my dog is more energetic. He is walking and running more. This is so good to see.
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Fred Monk美国 · 1 review · Experienced 2025-06-03 ·
★★★★★
Dogs love it.
Just got two rescue pups and they are both eating your beef food and doing well with it. One had to have most teeth pulled so had to feed wet food for a week. Adding water to yours doesn't really soften it like the vest suggested, so I got a can of something. He's happy to he back now tho. They both really like it.
