Baerskintactical

Hi Richard, Thank you for sharing your feedback. We’re very sorry that navigating the website felt difficult and that some of the text, images, and product details were not clear enough to help you make a confident decision. We also apologise for the confusion caused by the offer shown after checkout. The intention was to present a discount on a second identical item, but we recognise that this was not communicated clearly. Your feedback is valuable, and we’ll use it to help improve how these offers and product details are presented. If you still need any help reviewing your order or clarifying the offer, please write to me directly at [email protected], and I’ll be happy to assist. We hope to provide you with a clearer and more straightforward experience next time! All the best, Stephanie

Hi there, Thank you so much for your wonderful feedback! We're delighted to hear that the Heavy-Rain Jacket has everything you were looking for in a replacement and that its thoughtful features are already making a difference. It's especially great to know the zippered pockets and packable design will make your trail rides more convenient by keeping your essentials close at hand. We truly appreciate you choosing Baerskin, and we hope your new jacket serves you well for many adventures in the seasons ahead. Thank you for shopping with us, and we look forward to welcoming you back to our online store again soon! All the best, Stephanie