Bangerhead

Hi Maani,   Thank you for your review!   We sincerely apologize for the delay and the frustration you have experienced in connection with your order.    We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.   Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible.   I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible.   Thank you for your patience and understanding.   Have a nice day! 💜   Best regards, Customer Relations

Hi Tanya,   Thank you for your review!   We sincerely apologize for the delay and the frustration you have experienced in connection with your order.    We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.   Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible.   I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible.   Thank you for your patience and understanding.   Have a nice day! 💜   Best regards, Customer Relations

Hi Nadin,     Thank you for your review!     Unfortunately, the relocation of our warehouse has taken longer than expected, which has impacted both our delivery times and our customer service availability. We sincerely apologize that you have experienced difficulties reaching us. We are currently working intensively to catch up and improve both delivery and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible.   I can see that you have received a response from our customer service on February 16. If you have not seen any reply from us, we would also like to suggest checking your spam folder. If you wish for further assistance, reply in the same email conversation. Thank you very much for your patience and understanding.   Have a nice day! 💜   Best regards,  Customer Relations

Hi Rachel,     Thank you for your review!     Unfortunately, the relocation of our warehouse has taken longer than expected, which has impacted both our delivery times and our customer service availability. We sincerely apologize that you have experienced difficulties reaching us. We are currently working intensively to catch up and improve both delivery and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible.   I can see that you have received a response from our customer service, if you wish for further assistance, reply in the same email conversation. Thank you very much for your patience and understanding.   Have a nice day! 💜   Best regards,  Customer Relations

Hi Lian,   Thank you for your review!   Unfortunately, the relocation of our warehouse has taken longer than expected, which has impacted both our delivery times and our customer service availability. We sincerely apologize for the inconvenience and for any difficulty you may have experienced in reaching us. We are currently working intensively to catch up and improve both delivery and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible. We can see that you have been in contact with our customer service team and that you recently received a response regarding your package. Thank you very much for your patience and understanding. Have a nice day! 💜 Best regards,  Customer Relations

Hi Vief, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers. Our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible. Thank you for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations

Hi Kinga,   Thank you for your review!   We are working intensively to send all orders as quickly as possible. Unfortunately, the move of our warehouse has taken longer than expected, and we apologize for any delays this may have caused. Currently, our customer service is very busy and can only be reached via email. They answer all emails in order and are doing their best to respond as quickly as possible. Thank you for your patience! Have a nice day! 💜  Best regards,  Customer Relations

Hi Jan, Thank you for your review! At the moment, we are experiencing longer processing and delivery times for orders due to the relocation of our warehouse. Your order has left our warehouse and I can see that this morning it was in Amsterdam. The package will be delivered soon! Please feel free to contact our customer service if you have more questions regarding your order. Wishing you a nice day💜 Best regards, Customer Relations

Hi customer,  Thank you for your review!  We are sorry to hear that you are not satisfied with the perfume you ordered from us. However, you can rest assured that the product is genuine as we are an authorized reseller of all the products we sell and only purchase goods from the brands' official Nordic suppliers. The product you have received is therefore not a counterfeit of any kind.  We can not see if you have contacted our Customer Relations about this, if you have any doubt about the perfume we are happy to help you. Have a nice day! 💜 Best regards, Customer Relations