Bangerhead

Hello Alejandra, You can send an email to [email protected] and we will be happy to help you see the status of your order.

Hello Dana, We have just switched platforms for our website. We're sorry to hear it's been causing trouble. Please feel free to send an email to [email protected], and we will do our very best to help you.

Dear, Thank you for your review. We ship orders the same day if they are placed before 12:00 PM. Orders placed after 12:00 PM are shipped the following business day. If an order is placed after 12:00 PM on a Friday or during a public holiday, it will be shipped on the next business day. I can see that your order left our warehouse on June 26. The estimated delivery time is 4–6 business days, and according to the tracking information, your parcel was delivered to the pickup point on July 4, which was within the estimated delivery timeframe. If you have any further questions, please don't hesitate to contact us. We're always happy to help. Wishing you a wonderful day! 💜 Kind regards, Customer Service

Hi Vinay, Thank you for your review! I can see that your review refers to an order from December last year. I can also see that you were in contact with our customer service team in December and confirmed that you had received your package. If your review refers to a different order, you are of course welcome to contact our customer service team, and they will be happy to assist you further. Have a nice day! 💜 Best regards, Customer Relations

Hi Steph, Thank you for your review! We sincerely apologize for the delay you experienced with your order. I can see that you’ve been in contact with our customer service team, who informed you that the return process takes 1–3 weeks. I can also see that your return was handed over to the carrier on March 12, so it is still within the expected processing time. If you need any further assistance, please feel free to reply to this email or reach out to our customer service via chat. Thank you very much for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations

Hi Ricardo, Thank you for your review. We sincerely apologize for the difficulties you have experienced in reaching us. We are currently working intensively to improve both our delivery processes and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible. I can see that you have been in contact with our customer service team via email and were informed that your package was unfortunately misrouted. I can also confirm that your order has now been delivered. Thank you very much for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations

Hi Ivana, Thank you for your review. We sincerely apologize for the difficulties you have experienced in reaching us. We are currently working intensively to improve both our delivery processes and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible. I can see that you have been in contact with our customer service team via email and were informed that your package was unfortunately misrouted. I can also confirm that your order has now been delivered. Thank you very much for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations

Hi Sabastine,   Thank you for your review!   We sincerely apologize for the delay and the frustration you have experienced with your order.   We are working intensively to catch up and improve both our delivery and response times.  I can see that you have been assisted by our customer service via chat, where you were informed that your package was unfortunately misrouted but is expected to be delivered to you next week.   Thank you again for your patience and understanding.   Have a wonderful day! 💜   Best regards, Customer Relations

Hi Łukasz, Thank you for your review! We are truly sorry for the delay and the frustration you have experienced regarding your order. We completely understand how disappointing it is when a delivery does not arrive as expected. At the moment, we are working intensively to improve both our delivery times and response times. Our customer service team is currently experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. All cases are handled in the order they are received, and we are doing everything we can to assist our customers as quickly as possible. We can see that our customer service team has been in contact with you regarding your package, which unfortunately was misrouted during transit. We are not able to handle specific customer service matters via Instagram. We kindly refer all order-related inquiries to our customer service via email or chat, where our team has full access to order details and can provide proper assistance. Please feel free to reach out to us via chat for faster assistance, and we will gladly help you further as soon as possible. Thank you for your patience and understanding. Have a nice day 💜 Best regards, Customer Relations

Hi Dimitris,   Thank you for your review!   We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers.   We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.   Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible.   I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible.   Thank you for your patience and understanding.   Have a nice day! 💜   Best regards, Customer Relations

Hi,   Thank you for your review!   We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers. We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. Our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received.   I cannot see that you have been in contact with our customer service regarding this matter.   Please feel free to contact our customer service, and we will of course assist you further!   Thank you for your patience and understanding. Have a nice day! 💜   Best regards,  Customer Relations

Hi, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers.   We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.   Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible. Thank you for your patience and understanding.   Have a nice day! 💜 Best regards,  Customer Relations

Hi Alina,   Thank you for your review!   We sincerely apologize for the delay and the frustration you have experienced in connection with your order.   We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.   Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible.   I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted and that you have received a full refund.  Thank you for your patience and understanding.   Have a nice day! 💜   Best regards, Customer Relations

Hi Natalja,   Thank you for your review!   We sincerely apologize for the delay and the frustration you have experienced in connection with your order.    We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.   Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible.   I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible.   Thank you for your patience and understanding.   Have a nice day! 💜   Best regards, Customer Relations