Bangerhead (bangerhead.nl) has a 3.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 100% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
I placed an order 10 days ago and haven’t received any update on my order. They’ve made it impossible to contact anyone for support so I hope this reaches someone.
Hello Alejandra, You can send an email to [email protected] and we will be happy to help you see the status of your order.
I made an order on the 22nd of July which has not been shipped yet. I can't log-in on the dutch (NL) website anymore, the email adress is not receiving emails anymore and the contact page has a 404. I'm afraid they closed the shop.
Hello Dana, We have just switched platforms for our website. We're sorry to hear it's been causing trouble. Please feel free to send an email to [email protected], and we will do our very best to help you.
Dear, Thank you for your review. We ship orders the same day if they are placed before 12:00 PM. Orders placed after 12:00 PM are shipped the following business day. If an order is placed after 12:00 PM on a Friday or during a public holiday, it will be shipped on the next business day. I can see that your order left our warehouse on June 26. The estimated delivery time is 4–6 business days, and according to the tracking information, your parcel was delivered to the pickup point on July 4, which was within the estimated delivery timeframe. If you have any further questions, please don't hesitate to contact us. We're always happy to help. Wishing you a wonderful day! 💜 Kind regards, Customer Service
My package arrived without any problems within two days.
Nice assortment and offers of products, quick delivery via Budbee.
Please be very careful ordering from this store!! My order has never been delivered!! It's been almost a month !!!Payment taken but no delivery. I already filed a complaint with European consumer center. If there are more of you who has been cheated please file complaint with ECC.
Hi Vinay, Thank you for your review! I can see that your review refers to an order from December last year. I can also see that you were in contact with our customer service team in December and confirmed that you had received your package. If your review refers to a different order, you are of course welcome to contact our customer service team, and they will be happy to assist you further. Have a nice day! 💜 Best regards, Customer Relations
Very slow shipping and very very slow return. I received my parcel a month after ordering. Returned something and still have not received money back a month later. It has been 2 months.
Hi Steph, Thank you for your review! We sincerely apologize for the delay you experienced with your order. I can see that you’ve been in contact with our customer service team, who informed you that the return process takes 1–3 weeks. I can also see that your return was handed over to the carrier on March 12, so it is still within the expected processing time. If you need any further assistance, please feel free to reply to this email or reach out to our customer service via chat. Thank you very much for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
The delivery was on time and the product was exactly as ordered. Well packaged and no damages .
They scammed me, I ordered a package one month ago that never shipped. The tracking said the package had no information available to just email them several times and never responding about it. I will take legal actions since other people also had this problem.
Hi Ricardo, Thank you for your review. We sincerely apologize for the difficulties you have experienced in reaching us. We are currently working intensively to improve both our delivery processes and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible. I can see that you have been in contact with our customer service team via email and were informed that your package was unfortunately misrouted. I can also confirm that your order has now been delivered. Thank you very much for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
I purchased a product from this website on February 6th. It has been over three weeks, and I still haven’t received my product. When I emailed to ask about it, I was ghosted. I finally managed to get a response on February 20th, but by that point I was fed up. I asked for a refund since I never received my purchase and was ghosted again. I’m honestly counting down to the 30-day mark before making a report to the relevant authorities. Never again.
Hi Ivana, Thank you for your review. We sincerely apologize for the difficulties you have experienced in reaching us. We are currently working intensively to improve both our delivery processes and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible. I can see that you have been in contact with our customer service team via email and were informed that your package was unfortunately misrouted. I can also confirm that your order has now been delivered. Thank you very much for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
My order was placed since February 13 2026,today being 25 of February still not received is so so poor and annoying.
Hi Sabastine, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced with your order. We are working intensively to catch up and improve both our delivery and response times. I can see that you have been assisted by our customer service via chat, where you were informed that your package was unfortunately misrouted but is expected to be delivered to you next week. Thank you again for your patience and understanding. Have a wonderful day! 💜 Best regards, Customer Relations
Bangerhead is a scam. They take your money for orders they never ship, and their promises are nothing but lies. My order from January 28th has never arrived, and dealing with their customer service has been the worst experience. Their replies on Instagram are just more empty promises. To top it off, they delete negative comments on their profile. Do not buy from this store!
Hi Łukasz, Thank you for your review! We are truly sorry for the delay and the frustration you have experienced regarding your order. We completely understand how disappointing it is when a delivery does not arrive as expected. At the moment, we are working intensively to improve both our delivery times and response times. Our customer service team is currently experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. All cases are handled in the order they are received, and we are doing everything we can to assist our customers as quickly as possible. We can see that our customer service team has been in contact with you regarding your package, which unfortunately was misrouted during transit. We are not able to handle specific customer service matters via Instagram. We kindly refer all order-related inquiries to our customer service via email or chat, where our team has full access to order details and can provide proper assistance. Please feel free to reach out to us via chat for faster assistance, and we will gladly help you further as soon as possible. Thank you for your patience and understanding. Have a nice day 💜 Best regards, Customer Relations
I place an order on Feb 9 (to be delievered in Amsterdam). I got an email about dispatching on Feb 12. Till today, Feb 21, the product has not arrived, I have received no update, and DHL's tracking website shows no info.
Hi Dimitris, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers. We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible. I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible. Thank you for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
No delivery. Waiting for 4 weeks delivery is crazy!! No you are a fraud company
Hi, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers. We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. Our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received. I cannot see that you have been in contact with our customer service regarding this matter. Please feel free to contact our customer service, and we will of course assist you further! Thank you for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
Totally not honest company, takes yoyr money and does not deliver. Avoid this company ! Update: The response below is not true. I have tried to reach you several times - no response. I repeat my warning of this company !
Hi, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers. We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible. Thank you for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
I've been waiting for my order for two weeks now, and customer service has been responding to me for four days already
Hi Alina, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced in connection with your order. We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible. I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted and that you have received a full refund. Thank you for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
I hardly ever sharing negative comments, but this time I have to say I feel disappointed as I have placed my order 2 weeks ago and still have not received the products. I have sent a few emails received 0 replies and I tried to find my order on their web page and it just says my order could not be allocated even though the money has been transferred and the order number sent to me by email...
Hi Natalja, Thank you for your review! We sincerely apologize for the delay and the frustration you have experienced in connection with your order. We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual. Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible. I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible. Thank you for your patience and understanding. Have a nice day! 💜 Best regards, Customer Relations
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