Bangerhead (bangerhead.nl) has a 3.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 100% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
Two weeks after the order, they still hadn't shipped it to DHL. They also didn't reply to my email.
Update: Finally, I received my order after 4 weeks.
Reply from Bangerhead2026-02-23
Hi Maani,
Thank you for your review!
We sincerely apologize for the delay and the frustration you have experienced in connection with your order.
We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.
Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible.
I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible.
Thank you for your patience and understanding.
Have a nice day! 💜
Best regards,
Customer Relations
My order never came!! And no one responded to my emails!
Reply from Bangerhead2026-02-23
Hi Tanya,
Thank you for your review!
We sincerely apologize for the delay and the frustration you have experienced in connection with your order.
We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.
Currently, our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received, and we are doing our very best to respond as quickly as possible.
I can see that our customer service has been in contact with you regarding your package, which unfortunately was misrouted. You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible.
Thank you for your patience and understanding.
Have a nice day! 💜
Best regards,
Customer Relations
I placed an order on this website 3 weeks ago and I still haven’t received my item. What’s even more frustrating is that I’ve sent several emails asking for an update, and I haven’t received a single response from customer service.
At this point, I don’t have my order and I haven’t received a refund either. The lack of communication is extremely disappointing and unprofessional. Customers deserve transparency and basic support, especially when there are delays.
I would strongly recommend being cautious before ordering from this website. Based on my experience, you risk losing both your money and your time.
Reply from Bangerhead2026-02-18
Hi Nadin,
Thank you for your review!
Unfortunately, the relocation of our warehouse has taken longer than expected, which has impacted both our delivery times and our customer service availability. We sincerely apologize that you have experienced difficulties reaching us.
We are currently working intensively to catch up and improve both delivery and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible.
I can see that you have received a response from our customer service on February 16.
If you have not seen any reply from us, we would also like to suggest checking your spam folder. If you wish for further assistance, reply in the same email conversation.
Thank you very much for your patience and understanding.
Have a nice day! 💜
Best regards,
Customer Relations
Ítem never arrived
No replies to emails
And no refund
Not a trustworthy company it seems
Reply from Bangerhead2026-02-18
Hi Rachel,
Thank you for your review!
Unfortunately, the relocation of our warehouse has taken longer than expected, which has impacted both our delivery times and our customer service availability. We sincerely apologize that you have experienced difficulties reaching us.
We are currently working intensively to catch up and improve both delivery and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible.
I can see that you have received a response from our customer service, if you wish for further assistance, reply in the same email conversation.
Thank you very much for your patience and understanding.
Have a nice day! 💜
Best regards,
Customer Relations
I have ordered an item on February 2nd 2026. Today is February 14th and I still have not received my order.
Reply from Bangerhead2026-02-16
Hi Lian,
Thank you for your review!
Unfortunately, the relocation of our warehouse has taken longer than expected, which has impacted both our delivery times and our customer service availability. We sincerely apologize for the inconvenience and for any difficulty you may have experienced in reaching us.
We are currently working intensively to catch up and improve both delivery and response times. At the moment, our customer service team is handling a high volume of inquiries. All emails are answered in the order they are received, and we are doing our very best to respond as quickly as possible.
We can see that you have been in contact with our customer service team and that you recently received a response regarding your package.
Thank you very much for your patience and understanding.
Have a nice day! 💜
Best regards,
Customer Relations
V
Vief · 6 reviews · Experienced 2026-01-15 ·
★★★★★
DONT BUY HERE!! Waiting since 15 January and tracking doesn’t work
I placed two orders with this company and, so far, the experience has been extremely disappointing.
Order 1 (15 January):
I have still not received this order. The tracking code sent on 4 February does not work, and despite multiple emails, I have received no response.
Order 2 (30 January):
A week after placing the order, I received a message stating that one item was out of stock but they did not mention which item. It took two reminder emails from me before they finally replied a week later.
Neither order has arrived. I keep getting excuses and empty promises about shipping
I understand that the company claims they are “moving warehouses,” but this does not excuse the poor customer service. Answering a simple question about whether my orders have been shipped should not take weeks. If my orders have not been sent, I want both orders cancelled immediately and my refund processed without delay.
Update – 21 February:
Still nothing received.. The tracking code continues to show “Shipment reported, not yet received by DHL” since 4 February. That is now 5 weeks after my order.
I have ordered from this company before without issues, but this experience makes me feel like they built a good reputation and are now ignoring customers. If I do not get my refund promptly, I will file a police report for potential fraud.
Update – 23 February:
Interestingly, they respond to Trustpilot reviews but not to customer emails. My last emails were sent on 19 February and remain unanswered where I have requested my money back. At this point, the lack of transparency, incorrect information, and failure to deliver make this feel highly untrustworthy.
Reply from Bangerhead2026-02-16
Hi Vief,
Thank you for your review!
We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers.
Our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received.
You are very welcome to reach out to our customer service via chat, and they will gladly assist you further as soon as possible.
Thank you for your patience and understanding.
Have a nice day! 💜
Best regards,
Customer Relations
13.02.2026
My review is 0! The package never arrived, and there's been no contact from customer service after 48 hours of my complaint. There's no phone contact. After 48 hours, I emailed again to ask where the package is, and still no response.
February 24, 2026!!! I'm not satisfied!!! My package still hasn't arrived!!! No communication from the courier!!! If you think you'll please a customer with a 25% discount on future purchases by not sending the first order, the answer is no!! Do you think I'll spend more money with you after this situation? NO! I'm sure I'll get another reply saying the package has already been shipped and will arrive in another 5 days, which will be another lie. It looks like this package was sent from outer space, since it hasn't arrived since January 31st!!! My last question for you is: where is the package and when will it arrive? The phone number I received in Sweden is also not working!!!
Reply from Bangerhead2026-02-13
Hi Kinga,
Thank you for your review!
We are working intensively to send all orders as quickly as possible. Unfortunately, the move of our warehouse has taken longer than expected, and we apologize for any delays this may have caused.
Currently, our customer service is very busy and can only be reached via email. They answer all emails in order and are doing their best to respond as quickly as possible.
Thank you for your patience!
Have a nice day! 💜
Best regards,
Customer Relations
J
Jan · 1 review · Verified · Experienced 2026-01-16 ·
★★★★★
Bad experience
Order two weeks old. Have not heard anything since than!
Reply from Bangerhead2026-01-30
Hi Jan,
Thank you for your review!
At the moment, we are experiencing longer processing and delivery times for orders due to the relocation of our warehouse.
Your order has left our warehouse and I can see that this morning it was in Amsterdam. The package will be delivered soon!
Please feel free to contact our customer service if you have more questions regarding your order.
Wishing you a nice day💜
Best regards,
Customer Relations
M
Michel · 6 reviews · Verified · Experienced 2025-12-24 ·
Good products at competitive prices. Delivery could have been prompter.
c
customer · 5 reviews · Experienced 2025-12-24 ·
★★★★★
It is a scam shop
It is a scam shop - fake products!
Ive compared the parfum with one I had before. Not the same parfum. They can assure how much they want, they are selling fake parfum the marly.
Reply from Bangerhead2025-12-29
Hi customer,
Thank you for your review!
We are sorry to hear that you are not satisfied with the perfume you ordered from us.
However, you can rest assured that the product is genuine as we are an authorized reseller of all the products we sell and only purchase goods from the brands' official Nordic suppliers.
The product you have received is therefore not a counterfeit of any kind.
We can not see if you have contacted our Customer Relations about this, if you have any doubt about the perfume we are happy to help you.
Have a nice day! 💜
Best regards,
Customer Relations
I was sceptic about ordering here for such a cheap price, but it is indeed an authentic and original product! Saved me around €100 on a niche perfume! Will order here again
