Recently I created a order which contains series of custom keyboard accessories for myself, the postage is really fast through fedex. BaoHero is very professional, they response in English quickly which do surprise me a lot, and they do check and pack everything together to gain as small volume as they could in order to reduce the post fees. Today I was talking with my friend about starting a group-buy, we definitely will choose BaoHero!
Baohero 回复2022-05-12
Dear Customer
Thanks for your feedback and your trust in us
We hope that we serve you perfectly in every single detail
Waiting your next orders to be at your good expectations
Best Regards
Baohero
I recently organised a group-buy from some Taobao stores for myself and a couple of friends. The BaoHero website is very user-friendly and easy to understand and the option to upload images as well as .xls spreadsheets makes the process of communicating exactly which items you want to purchase so smooth.
The BaoHero team worked quickly and were very responsive to queries and were able to resolve an issue with the purchasing of two items that weren't able to be shipped from China to the UK.
Although the process took longer than I had anticipated, my package arrived unharmed (though there was a little damage to the outside of it from the usual shipping and handling process) and everything was present and as requested.
Now that I've used BaoHero once, I'll definitely be using them again in the future and would highly recommend you using them too.
Baohero 回复2022-04-17
Dear Customer
Thanks for your valuable review
We always and will do our best to serve you perfectly
Waiting for your next order soon
Best Regards
Baohero
I admit that I was initially skeptical. I love board wargames. Thanks to BaoHero I was able to buy, together with my friends, many games that are not distributed in Europe. Customer service is excellent, responses fast and clear. Five stars
Baohero 回复2022-02-22
Hello dear!
Thanks for your kind review,
It is our pleasure to serve you in your future purchases.
Have a good day!
Best regards
It was my first experience with a taobao agent. I use one because I was unable to create on account on taobao. I had no idea what I was doing.
Baohero provides very quick answer to any question, and checks everything with you at every step, so there is no risk of mistake, and they offer you multiple possibilities to cancel everything which was really reassuring. I have nothing negative to say about them, everything went perfectly and I received my product quickly and in great condition
Baohero 回复2021-09-26
Hello dear ,
Thank you for your feedback
hope we can always provide the best for you and our customers.
Best Regards
Baohero will buy items on your behalf from Taobao and ship them to you. I have used this service several times and have always been more than satisfied- their customer service is excellent and their prices are very reasonable. Highly recommended!
Baohero 回复2021-01-16
Dear Eric,
Thanks for your review and your trust in our agent.
We are very pleased to serve you perfectly .
Hope that you 'll be always satisfied about our service more and more.
Waiting your next order soon :)
Best Regards
Baohero
Not my first time I have ordered with them more and more and still will do more, As they are so corporation customer service team and reply to you whenever you asked and abrove you the most infos they could , more the excelent I give them more than 5 stars👍
Baohero 回复2022-06-23
Dear Customer,
Thank you for your review,
Hope we'll always meet your good expectations.
Best regards
I was very nervous at first, but Baohero assisted me all the way during my first purchase and replied ASAP all my inquiries and concerns! Truly recommended, as they help you get your goods ASAP, in great condition, and safely to your country!
Baohero 回复2020-10-05
Hello Valerie,
Thank you for your review,
we always glad to provide Satisfactory service for you .
Best regards
Baohero
I had been use baohero for the first time and It’s great experience with them. It’s easy way to order item that you want from taobao. I really recommend anyone to use baohero.
Baohero 回复2020-09-28
Dear Jariya,
Thanks for your feedback
we are pleased to serve you
waiting your next order :)
Best Regards
After my second buying transaction at BaoHero I must say I have very positive experiences with them.
Cooperating with them I successfully obtained different spare parts which are not to find (or very hard to find) on the European market.
They are friendly and write responses to all messages quickly.
Their teams are professional and lay great emphasis on communication which is critical factor here.
The 5% basic fee is modest and the applied currency exchange rates are fair.
You can select from a broad range of delivery methods.
I highly advise to choose this shopping agency when you want to import something from the Asian market.
Registering as new customer takes only a couple of minutes which absolutely worth it, to say the least.
István
Baohero 回复2020-08-23
Dear Customer,
Thanks for your feedback and nice review
We are glad to know that you're satisfied about us and our service,
Hope we'll always meet your expectations.
Waiting your third coming order ! :)
Best Regards
Baohero customer service
I want to say thank you so much! Everything inside the box arrived unscathed even though the box arrived with a hole on one side. I am very pleased with everything I have and loved how neatly you packed the box. I will be ordering again in the near future with you guys for sure! Thank you for making my first ever Taobao shopping experience a pleasant one.
Looking forward to doing business again with you soon!
Kind regards,
Baohero 回复2020-08-09
Dear Noha,
Thanks for your review and your nice words,
we are very pleased to serve you perfectly. we will be always at your service.
waiting your next order very soon
Best Regards :)
Irresponsible. My order has placed since 11.5 and now it is stuck in China airport without any update or even prior warning.
Baohero 回复2020-07-13
Hi Gia,
our sincere apologies for the inconvenience that you have experienced. We have checked upon your order and please kindly be noted that we have received your payment on the 15th of May, and on May 29 we have informed you that Due to the COVID-19 pandemic across the world, national and international routes may be affected. So, parcels shipping may be delayed.
After informing you, you have confirmed on continuing working on the order and we did upon your request. You have chosen WUHAN EMS as a shipping method which may take 8-15 working days to be received as per their regulation. Please keep in mind, that once the parcel is shipped by the courier the process would be out of our control. There would be many factors like Customs check, holidays, etc which may cause a delay in the parcel. However, we will do our best to assist you if there are any problems during transportation.
Please be informed that shipping rules are made by shipping companies, airline companies and governments, but not us. As a buying agent,we have no power over those rules and regulations.
Best Regards
Their phone call is never able to reach no matter how many times you call. Full of liar and thieves
Baohero 回复2020-07-13
Dear tammy,
We sincerely apologize, Due to Covid 19 most our customer service team working online and because of many calls we have, sometimes we suffer from technique problems which caused delaying in the reply.
Best Regards
Baohero Customer Service Team
Dear Baohero purchasing,
I have been following up our order # 12160 and 12162 for weeks but nobody is giving us a commitment. Order started April. Its more than a month now.
1. You received all parts since May 18 and you even mentioned to send the invoice ASAP but we have not received until today.
2. total weight is more than 30kg and need to divide which I approved and your purchasing also acknowledged. That was May 21.
What we need now is the final billing so we can process the payment and you can also ship the parts.
Please understand that we also have customers waiting for those parts and any further delays means additional loses in our company.
Thank you and hoping for your immediate and prompt action.
Anthony and Aaron
Baohero 回复2020-07-13
Hi Aaron,
We sincerely apologize for the inconvenience you had experienced. However, due to the COVID-19 pandemic across the world, there has been nothing stable as of the moment. We were moving to a new warehouse and as your order contains many items we wanted to check and pack all items accurately. Also, most of shipping companies stopped shipping orders to Philippines and 90% of airlines were cancelled.
We have no control regarding these matters but we will do our best to meet your commitments. We deeply appreciate your patience and again we are sorry for the delay and the inconvenience.
Best Regards
This is my second time using their service. The customer service always respond and helping . All of my purchase are complete. But i wish the processing order can be faster. Thank you baohero.com
Baohero 回复2020-05-16
Dear Cozzy,
Thanks for your second review.
Your opinion had been put into our consideration, We will try to be faster .
Hope that you always be satisfied with our service.
waiting your next order :)
Best Regards
Used Bao Hero to get parts for a gel blaster off of taobao. Bao Hero were fast at responding and were very clear with comunication. Postage was also quicker than expected. Will be using them again.
Baohero 回复2020-04-28
Dear Customer,
Thanks for your nice comment and valuable review.
Pleased to serve you ! hope to be always satisfied about our service.
Waiting your next order
Best Regards
Ive been using taobaoage for half years, receiving abt 20 parcels. All good without any problem. They always ask your instructions if there are any issues with items, shipping etc. Response is fast and Customer service is online 24/7. great job guys!
Baohero 回复2019-06-20
Hello dear,
Thanks for your opinion. We are really very glad to hear that you are satisfied with us and our service as
Our aim is to be good as you think.
Hope to serve you again!
Best regards.
Taobao Age
Another Shipping issue :
Ok today is 6/13 my shipment is not trackable since 6/4th.
what is going on ?? Why is it in Singapore??
Destination - Tracking consuming: 395 ms
2019-06-04 14:37
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.
2019-06-04 14:37
SINGAPORE, SINGAPORE S?2, Processed Through Facility
2019-06-03 09:59
SINGAPORE, SINGAPORE EMS, Processed Through Facility
2019-06-03 09:49
SINGAPORE, Acceptance
Origin - Tracking consuming: 10220 ms
----------------------------------
I have been using these guys for few month and I notice they charge much higher for shipping and says they will ship by DHL but it goes through a Singapore facility and comes to USA which takes very long and bet much cheaper for them to send that way? My order is taking 1month to get like 10 items I am still waiting and they are not responding anymore.. the shipping package seems stuck in Singapore for now 4 days.. also you have to be extra careful of calculating the price on your own since so many times they miscalculate and charged me more than I should pay for the items on taobao.
**What about the problem of you guys charging me for 10 qty for link number 8 on my latest order and the seller only sent 6, but did not refund me the 4 qty I paid. Where did that money go?
----------------------------
Baohero 回复2019-06-17
Dear Zemeta,
Thanks for your acknowledgment and using Taobaoage for few months. It was our pleasure to offer you our best service.
According to the tracking info, it was delivered on 15th June.
Regarding the shipping method, it was your instruction to ship via EMS and we have confirmed about that twice with you. Kindly check the screenshot ( https://www.dropbox.com/s/yb9b8hfnd27mucc/1.png?dl=0 ) of your comment to ship via EMS.
As for the delivery time, it was due to the national holidays on 1st May which most of sellers will be holidays, we have explained it to you under your order. Kindly check the attached screenshot
( https://www.dropbox.com/s/pseybhx9hshssdj/2.png?dl=0 ) .
For the price calculation, we have sent the buying report to you with cost of each link, service fee,
shipping cost and payment you made. Kindly check screenshot of the buying report ( https://www.dropbox.com/s/oxqh8b4y2xifepd/3.png?dl=0 )
To avoid mistake in calculation, we will do three computes, first compute by system, second compute by our customer service team and last one by our purchasing team.
LINK 3 6 pcs*39=234 CNY
LINK 4 10 pcs*59=590 CNY
LINK 6 1pcs*285=285 CNY
LINK 7 16 pcs*55=880 CNY
Total item cost of the 4 links above : 234+590+285+880=1989 CNY
Agent fee of the 4 links above : 1989*1%=19.89 CNY
Sub-total of the 4 links above in CNY: 1989+19.89=2008.89 CNY —-> Multiplied by Exchange Rate: 2008.89* 0.1551 = 311.58 USD
Sub-total of the 4 links above in USD: 311.58
The first Amazon gift card you sent is in the amount of 286.51 USD
Therefore, your amount due from the 4 links above is 286.51-311.58= -25.07 USD
===================================================================
Item cost of LINK 8: 6 pcs*88=528 CNY
Agent fee of LINK 8: 528*1%=5.28 CNY
Sub-total of LINK 8 in CNY: 528+5.28=533.28 CNY —-> Multiplied by Exchange Rate:533.28* 0.1551 = 82.71 USD
Sub-total of LINK 8 in USD: 82.71
The second Amazon gift card you sent is in the amount of 162.92 USD
Your remain balance from link 8 is 162.92-82.71= 80.2 USD
FINAL REMAIN BALANCE after deducting the amount due of link 3,4,6,7: 80.2-25.07= 55.13 CNY
===================================================================
Local shipping fee : 3.57 USD
International shipping fee : 124.63 USD
Sub-total : 3.57+124.63=128.2 USD
FINAL AMOUNT DUE after deducting your FINAL REMAIN BALANCE: 128.2-55.13=73.07 USD
The third Amazon gift card you sent is in the amount of 22.03 USD.
The forth Amazon gift card you sent is in the amount of 51.03 USD
Total amount : 22.03+51.03= 73.06 USD
===================================================================
From the above calculation, we can see that the remain balance of link no.8 (80.2 USD) was used to pay against the amount due of link 3,4,6,7
and partial shipping fee .
Hope it solved your confusion.
Thanks again for using Taobaoage
Best regards
Taobaoage
My experience with Taobao Age has been amazing. The staffs that were part of my transactions were all very capable, friendly, and responds very regularly, keeping updates on everything.
This is also my very first time using a shipping agent to help me with international shipping so there were some difficulties, but the staffs helped guide me through the steps which was a huge help!
I'm very happy with the result of the shipment and would wholeheartedly recommend it to anyone that needs help with this kind of service!
Baohero 回复2018-12-07
Hello Piraphan!
Thank you for your kind review. We always glad to help you in every step and keep you updating for everything.
Have a nice day and looking forward to serving you in your future purchases.
Best regards
Taobao Age
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