Good experience
Overall a very smooth experience, happy with the service ☺️
About Baohero
Data updated- Website
- baohero.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 100% (10/10)
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About this business
Baohero is your Trustworthy Taobao Agent offering the lowest service fee & shipping rates. Choose us to optimize your Taobao shopping!
Is Baohero legit?
Baohero (baohero.com) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
They stole my money (900pln+) which is…
They stole my money (900pln+) which is a lot then refused to give it back. I called my bank, they said they will try to get it back but no promises and no progress so far (its been two months). I wont leave it like that.
Reply from Baohero2026-04-17
We sincerely apologize for your negative experience and appreciate you bringing this to our attention. After a full review of your case, we would like to clarify the following: First, regarding the refund Your refund request was submitted at the beginning of April, and within a few days, the refund was successfully processed from our side. Confirmation of the transfer was shared with you accordingly. Second, regarding the deducted amounts We understand this was the main source of your frustration and the reason you chose not to proceed. After verification, we confirmed that the difference was caused by transfer-related fees. International transfers often pass through multiple channels, where fees may be applied both during sending and upon receipt by the bank. For full transparency, proof of the received amounts was already shared within your order details. Please note that, as per our process, purchasing only begins once the full initial payment is received, based on the price listed at the time of purchase. Third, regarding compensation Following a review by our quality team, a discount coupon was offered to you as a gesture of goodwill, in recognition of the inconvenience caused by the bank transfer fees and the overall experience. We truly value your understanding and remain committed to improving our service.
I am very satisfied
I am very satisfied . My first order arrived safely. All positive. Communication was very easy . I always received a helpful answer to everything. I have been able to order products that are not available on Ebay or Aliexpress in the EU. I am already looking for my next order . I highly recommend them to everyone.
Reply from Baohero2026-04-17
Thank you for your kind feedback. We’re glad you had a good experience with us and that our support met your expectations. We look forward to assisting you again.
Great Taobao Agent
Very responsive and professional. Parcel was well packed and it arrived quickly. Highly recommend. Just be wary that international shipping costs may be high if your parcel is big!
Reply from Baohero2024-06-21
Dear customer Thanks for your kind reply. Wish serving you again soon. Best regards Baohero
Cancellation of order
I want to cancel my order but I cant find it even though I have written them a mail and sent them a message they have still not replied yet it makes me so frustrated
Reply from Baohero2024-06-21
Dear client We apologize for any inconvenience caused. Please note that customers are welcome to submit requests at any time. However, order processing only begins once the initial payment has been received. We aim to respond to all requests within 6 hours to provide updates and address any inquiries related to the order. Best regards Baohero
I trusted their company to ship my…
I trusted their company to ship my package to Italy. I exchanged a total of 109 messages with my agent (a lot), but they were super helpful with me and my order. Shipped my package a week ago using EMS, it came trought today : EB785390609CN. I've already created a new order and I can't wait for everything I'm ordering to arrive.
Reply from Baohero2023-04-05
Dear customer Thanks a lot for your kind review and wish you will receive the new order and be more satisfied with it. Best regards Baohero
Unfortunately not the BaoHero it used to be.
I am a BaoHero user since 2020. I had a very disappointing experience this time. At BaoHero, there is a rule that you have to buy items over $100, so I chose items so that the total price would be over $100. However, after that, I received a message from BaoHero asking me to buy more because the item was less than $100 (589 CNY). According to my calculation, the total was 635.2 CNY. So, I messaged BaoHero about it. However, no reply came even after waiting for a long time. (In the past, BaoHero was very communicative and responded quickly.) So I added more products after that. And I got a message that the total amount is 107.99 USD. So, I made the payment to the specified bank account. After that, BaoHero told me that they made a mistake in the exchange rate and messaged me to pay an additional 41.87 USD. I messaged BaoHero about it, but I have not received a reply for several days. In the past, BaoHero was very responsive, so I recommended BaoHero to others, but I won't be using it anymore. I don't know if some staff in charge just happened to be in a bad mood, or if the company's constitution has changed, but I think it's very disappointing. Instead of BaoHero, I decided to buy the product again from Superbuy.
Reply from Baohero2023-03-16
Dear Customer, We sincerely appreciate your helpful review and apologize for the bad experience you had with us. We assure you that it was a mistake and not a normal practice as you have highlighted. After a thorough review by our quality team, we have updated your order with a coupon code reference. This can be used for your next order as a gesture of apology from our side. Thank you for bringing this to our attention, and we hope to serve you better in the future. Best regards, Baohero
Best agency to order goods from Taobao
Best agency to order goods from Taobao. I have been using the service for 2 years and have come back constantly. Highly recommended.
Reply from Baohero2023-03-02
Dear client Thanks for your kind review and pleasure to serve you in more orders. Best regards Baohero
Overall Best Proxy Buying Service of China!
Have used there service many times over last 3 years. They never disappoint. Excellent packing, speedy service and pretty much best customer support by a large margin of any proxy I tried in past. Baohero is pretty much best proxy buying service in China!
Reply from Baohero2023-01-21
Dear Mary Thanks alot for your kind review. Our pleasure to serve and help you anytime. Best regards Baohero
Great
Very happy with your service. My order came on time and very well packed. I would recommend every one to use Baohero. I will use it the next time with pleasure.
Reply from Baohero2023-01-17
Dear customer Our pleasure to serve you. Looking forward to working on your next order soon. Best regards Baohero
Had a positive experience
So helpful attentive and kind willing to help with any question! Good communication and very fast purchasing!
Reply from Baohero2023-01-12
Dear Islam Thanks a lot for your kind review and our pleasure to serve you again soon. Best regards Baohero
100% Trustworthy
Baohero is the real deal - 100% trustworthy. I’ve two separate experience with them and both experiences were amazing. Excellent communication and the goods came the next week exactly as described. Even after I bought the goods I’ve emailed with questions etc. and they always get back with me even if it’s after hours. Big purchases online can be very intimidating, but you can feel absolutely secure when buying from Baohero.
Reply from Baohero2023-01-12
Dear customer Thanks a lot for your kind review and our pleasure to serve you again soon. Best regards Baohero
Highly Recommended
Very satisfied with my shopping experience from Taobao through ht They are so professional for giving you progress how to make the order and double check with you carefully what you required to buy. Highly recommended!
Reply from Baohero2023-01-09
Dear Nora Thanks a lot for your kind review. We are looking forward to serving you in other orders. Best regards Baohero
The professional staff always willing…
The professional staff always willing to help in any capacity they can to make the situation as pleasant as possible
Reply from Baohero2023-01-04
Dear Areej Thanks for your wonderful review and pleasure to serve you soon in your next order. Best regards Baohero
Good company to deal with
Good company to deal with. Professional staff
Reply from Baohero2022-12-28
Dear Saad Thanks for your review. Pleasure to serve you. Looking forward to processing new orders for you soon. Best regards Baohero
good experience
good experience, the customer service is cooperative and their responses are fast, the cheapest agent fee and shipping rates
Reply from Baohero2023-01-04
Dear Peters Thanks for your kind review and we are pleasure to serve you in more orders. Best regards Baohero
They are professional
They are professional, very good company
Reply from Baohero2023-01-04
Dear Jack Thanks for your kind review and wish serving you soon in your next order. Best regards Baohero
Very helpfull and efficient
Very easy transaction. Very helpfull. I does take time and patience. But worth it. My item was very well packed. And arrived in the UK in perfect condition
Reply from Baohero2022-11-18
Hello dear, Thanks a lot for your decent review and our pleasure to serve you in more orders. Best Regards Baohero
#1 Dishonest TaoBao Shipper.
#1 Dishonest TaoBao Shipper. After placing my initial order, I was informed that my the price of the item "changed." Even though I could see the original price on TaoBao website. They wouldn't refund my initial payment, so I paid the balance just to get my item. Since then every few days they make up a new fee or excuse to ask for more money. I've made four payments now more than double the initial amount and today I was informed that UPS was charging another additional fake fee for my item that's almost 40% of the original item cost to actually deliver it. This is an imaginary fee and I now realize they probably never ordered my item They gave me a tracking number and UPS tracking link a week ago and it still doesn't show up in their system. They are thieves and I now suspect all the other reviews are less than truthful. Do NOT use this company.
Reply from Baohero2022-07-31
Dear customer Sorry dear for this bad experience. For prices, sometimes the prices are different from those shown on the website and if this happened, we would tell the customer if he/she still wants to buy the item by the new price or not. And kindly be informed that we tell the customer every details and if there is additional cost, we provide the customer with all details to get the confirmation before completing the order and to make everything clear. Wish you a better service next time. Best regards Baohero
Works great
Works great, easy site to use and the support is great. 5 stars.
Reply from Baohero2022-06-23
Dear Customer, Thank you for your feedback, we are very pleased that we got your satisfaction Hope to serve you perfectly in your next order Best Regards, BaoHero
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