Baudville

Thank you for your kind words! We put a great deal of thought into the products we offer, so it's wonderful to hear that you found the quality and value worthwhile. We're glad your order arrived quickly, and we look forward to serving you again in the future!

Welcome back! We're delighted you returned for a second order and even happier that it arrived ahead of schedule. Thanks for sharing your experience!

We're sorry that we disappointed you. Learning that an item was out of stock after being given an expected delivery date—and only after reaching out to us yourself—is not the customer experience we aim to provide. We would appreciate the opportunity to review what happened and make things right. Please email us at [email protected] with the word "Survey" in the subject line, and one of our supervisors will review your order and reach out to you promptly. Thank you for bringing this to our attention. Your feedback helps us identify opportunities to improve our communication and customer experience.

Nobody wants a broken trophy, but we're so glad our team was able to help right away. Thank you for your kind words—we'll be sure to share them with the team!

Thank you! We know timing matters, so we're glad we could get your order to you quickly.

You're very welcome! We know those trophies were needed for a special occasion, and we're glad they arrived right on time. When it's time for the next celebration, we'll be here to help.

Thank you for your review. We're delighted to hear the trophies arrived on time, looked beautiful, and that everything was correct on the name plates. That said, we agree that a damaged box and residue on a new trophy are not what you should expect from Baudville. While we're glad the residue came off easily, we appreciate you bringing this to our attention. We'll be sure to share your feedback with our team as we continue to improve our packaging and quality control processes. If you'd like to discuss the issue further, please reach out to our team at [email protected] and we'd be happy to review it with you.

Less stress is exactly what we like to hear! We're glad ordering was easy and that your package arrived sooner than expected. We appreciate the feedback.

Growth & Gratitude—what a wonderful event to be part of! We're so glad the items were a great fit and arrived in time for your client dinner. Thank you for choosing Baudville to be a small part of such a special occasion.

Music to our ears! We're so glad you enjoyed the products and the speedy delivery.

Thank you for your feedback. We're so sorry for the frustration and stress this caused. While we're happy to hear you were pleased with the items once they arrived, we understand how disappointing it is to place an order well in advance only to discover there was a delay. We especially apologize for not proactively notifying you about the backordered item and its impact on the shipment. We're glad our customer service team was able to find a replacement and help get your order back on track, but we know that shouldn't have required you to reach out first. Your experience highlights an area where we need to do better, and we're actively working to improve our communication around inventory issues and order status updates. Thank you for giving us the opportunity to make things right, and we appreciate you bringing this to our attention.

Beautiful and on time, that's a combination we love! We're so glad you enjoyed your order.

Wonderful! We're glad we could make the ordering process simple and hassle-free.

Thank you for your continued business over the past eight years and for taking the time to share your experience. Reading your review is especially disappointing because you've trusted us year after year, and this time we fell short. I sincerely apologize for the lack of communication, the unanswered inquiry, the misinformation regarding your replacement order, and the delays that ultimately caused you to miss presenting the awards at your ceremony. We understand that these awards are more than just products. They are an important part of recognizing your students' achievements. Missing that moment because of issues on our end is something we deeply regret. You should not have had to call multiple times for updates, nor should you have been left wondering about the status of your order. This is not the experience we want for any customer, especially one who has supported us for so many years. As a gesture of our appreciation for your loyalty and our apology for the inconvenience, we will be processing a 25% credit on your order. We will also ensure the outstanding price adjustment is completed. Thank you for your patience and for allowing us to make this right. We truly value your partnership and hope to earn back the confidence you've had in us for the past eight years.

Awesome! We're glad ordering was easy and your order arrived quickly.

"Always" is one of our favorite words to hear. Thank you for your continued trust—we're so glad we've been able to consistently deliver for you.

Ten years, wow! Thank you for allowing us to be part of your recognition programs for so long. We're delighted to hear the awards continue to meet your expectations and that ordering remains quick and easy.

Thank you for your review, and I’m sorry for the frustration. We’ve checked your tracking, and USPS shows the package was delivered on 5/23 at 11:05 AM. I completely understand how disappointing it is when you don’t have it in hand. If you’re still unable to locate it, please check around your delivery area and with your local USPS office, as they can often provide additional delivery details. If it still can’t be found, reach out to us directly, and we’ll be happy to help with next steps. We appreciate you bringing this to our attention and hope it gets resolved quickly.

Award banquets are stressful enough without having to worry about whether your order will arrive on time! We're so glad our team was able to help, and even happier that everything arrived on schedule and looked beautiful. Thank you for trusting Team Baudville to be part of your celebration.

Thank you for your review. We're delighted to hear you were happy with the product and the value it provided. We also appreciate your feedback regarding shipping costs. We understand that shipping can have a significant impact on the overall purchase experience, and we'll be sure to share your suggestion regarding free shipping options with our leadership team for consideration. Thank you for taking the time to share your thoughts with us.