Most reviewers were let down by their experience overall. Customers frequently complained that the items received were of extremely poor quality, cheaply made, and completely different from what was initially advertised online. Many buyers also experienced major issues with incorrect sizing, missing orders, poor packaging, and frustratingly long delivery delays.
Some people were satisfied with specific items, noting that certain products fit comfortably or worked effectively during daily use. Reviewers genuinely appreciated well-fitting tops and effective personal care goods that met their expectations after purchasing. Buyers also shared pleasant experiences with specific functional items that delivered good results quickly.
1st parcel arrive no issues second one no confirmation email, customer service sending generic email and never sort it out. Fraud case opened with bank! Don’t order from them!!
Behene 回复2025-08-01
Thank you for purchasing from us. Please be assured that we will not betray your trust. Your first package has been successfully received, which proves that we have not deceived you. Perhaps there was a misunderstanding between us due to a miscommunication. To resolve your issue more efficiently, please contact our customer service email at [email protected] with your details. Our dedicated customer service team will immediately verify the delivery of your second package and provide a tracking number so you can locate it at any time. Whether you have an inquiry regarding the product or a return or refund, we will provide you with the best solution within 24 hours. Rest assured.
My first package was lost. Unacceptable! After many attempts to contact them, they finally sent it to me again but I still haven't received it! Don't shop, they are scammers!! Unacceptable customer service!😡😡😡😡😡
Behene 回复2025-08-01
We apologize for this poor experience and fully understand your anger and frustration. This is absolutely not the standard of service we expect. Due to the frequent unforeseen circumstances in international logistics, you may encounter issues such as package theft during delivery. If you still haven't received your product, we can resend it and expedite it. We can also offer a small gift as a token of our apology. To resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
No stars - appalling experience. Delivery promised in 24hrs but took 10 days. Item described as breathable material but is 100% polyester. Refund guaranteed but no response to my email regarding this. I am out of pocket with no route to obtaining a refund.
Behene 回复2025-08-01
Hello, we understand your situation very well. We generally ship within two business days of placing your order. Because we ship from overseas, delivery time may be slightly longer than usual, usually seven to ten days, which is normal. Regarding after-sales issues, you may not have contacted our correct service email address, so your question has not been responded to. In order to resolve your issue more efficiently, please send your details to our customer service email address: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours. Please rest assured that we will not put you under financial pressure regardless of returns or refunds.
Received my order emailed straight away poor customer service …
Received my order emailed straight away as good come up way to big not replied very poor customer service stay well clear
Behene 回复2025-08-01
We understand your concerns. If your size doesn't fit, we can send you the correct size. To resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
I ordered 2 T-shirts in XL and they were huge. They are not responding to any emails where I am trying to get a return address. Looks like I’m stuck with them.
Behene 回复2025-08-01
Hello, our sizing follows international standards. If the product doesn't fit your size, we can exchange it for a smaller size free of charge. You don't need to return the package you've already received. If you have any questions about returns or refunds, please contact us. For more efficient resolution, please email our customer service email at [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do not use this company. Received dress quickly enough but did not fit. I requested a refund but was told I would need to pay a further shipping fee! Cheap material of poor quality and shocking customer service which was slow and frustrating! AVOID !
Behene 回复2025-08-01
We apologize for the unpleasant experience you experienced. Our sizing follows international standards. If the product doesn't fit your body, we can replace it free of charge. Regarding the fabric issue, we will report this to the supplier and strengthen our team training and management. Thank you for your valuable feedback. To resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Trash what a fraud didn't get my order and they want me to pay4 pounds for a refund 🙄
Deliver the items you orderd
Behene 回复2025-08-01
We understand your frustration and apologize that you haven't received your package yet. Due to international shipping, uncontrollable factors may affect delivery. If you still need your package, we can resend it and expedite it. If you need to cancel your order, we will handle it without further ado. To resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Absolute rubbish - do not touch with a barge pole! If I could give no stars or minus I would, I order a boho dress and the material is like a plastic table cloth that your granny used to have on her dining table, if it got too close to a naked flame it would go up, the size is ridiculous, I order a 12-14 and it is more like a 24-26, could fit 2 of me in and it’s got a horrible fishy smell to it and I’ve emailed 20 times to get a refund and I’ve not heard anything!!! DO NOT BUY ANYTHING FROM THE WEBSITE IT IS A MASSIVE CON/SCAM,
Received a response for my review and I am still giving it 0 stars, what utter nonsense, still no refund received and emailed 20 more times and now the spam me with shitty emails saying “refund update” when it’s just an advert for the shit company and Please do not order anything from this company, you will be hugely disappointed!!!!
Behene 回复2025-08-01
Dear customer, we are deeply sorry for the unpleasant shopping experience you experienced. Our sizing is based on international standards to align with the average European and American figure, and may not be suitable for everyone. We sincerely apologize for this. We are also sorry that this fabric did not meet your expectations. Our product composition is clearly stated on the product detail page, but based on your description, it definitely does not meet our quality standards. Thank you for letting us know. We have submitted this batch of products to our quality inspection team for review. We always prioritize our customers. You may not have contacted our correct store email address, which may have delayed your response. We understand your frustration. To more efficiently resolve your issue, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Avoid wish i had they don’t sent what they advertise they send cheap copies
Behene 回复2025-08-01
Hello, we're sorry this product didn't meet your expectations. It definitely doesn't meet our service standards. Thank you for letting us know. We understand your concerns, and to help you resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
I was not happy with the quality of the items I ordered. The fabric is nasty polyester/nylon.
I contacted them to return the items, they offered to exchange them if I paid the postage and said if I wanted to return them it would be very expensive. I have asked repeatedly for the return address but they will not give it to me. They have offered me a £20 store voucher but I do not want to buy any further items from them.
Communication is very slow and frustrating.
I would not buy from this website again.
Behene 回复2025-08-01
We are very sorry that you had such an unpleasant experience during this shopping experience. The issues you reported do not meet our service standards at all, and we apologize for this. We will immediately process your refund without you having to return the product. We will also thoroughly investigate the problems in the return process to ensure that such situations do not occur again. To make up for your time and inconvenience, if you are willing to accept, we can send some small gifts as a token of our sincerity. We understand your disappointment at this moment and respect your decision not to shop again. But if you are willing to give us a chance to correct it, please send the details to our customer service email: [email protected], and our dedicated customer service team will provide you with the best solution within 24 hours. Once again, we sincerely apologize for our mistakes and thank you for your supervision in helping us improve our service.
Omg unbelievable!!! They are using other accounts ‘attempting’ to replicate their products really badly… and no returns !!!!! They give you a ticket and then nothing … stear clear
Behene 回复2025-08-01
We apologize for your experience and understand your frustration. This is completely inconsistent with our service standards. Rest assured, we are committed to providing the highest quality after-sales service. If you have any questions, please contact us immediately. We have a 100% return and exchange policy. To resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Avoid at all costs - they are copying other tiktok account videos and selling a knock off version of the product. The product I received was cheap and nasty - initially replied very quickly to my email asking to return and asked me for pics of the dress to be sent and my order number. They have ignored me since and no return address supplied. Next stop is to contact my bank's fraud department.
Behene 回复2025-08-01
Thank you for your feedback. We are committed to personalized, original design and rigorously review the design process for all our products. Your feedback is very important to us, and we will verify your concerns. We also provide excellent after-sales service. If you have any questions, please feel free to contact us. We have a 100% return and exchange policy. To more efficiently resolve your issue and improve our own performance, please send us your details to our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do not use. Offer refunds and then never reply to your email asking for return address.
Items nothing like the photos, poor quality and totally the wrong size. Size 10 more like a size 4.
AVOID!!!!
Behene 回复2025-08-01
We sincerely apologize that your recent experience with us fell short of your expectations. This is certainly not the standard we strive for. Because our products are manufactured internationally, individual measurements may vary. Whether you require a size exchange or a return for a refund, we will unconditionally resolve the issue. Please contact our customer service email at [email protected] with your details. Our dedicated customer service team will provide you with the best solution within 24 hours.
Don’t use I have sent 3 emails not replied on how to return the tat i received
False advertising
Disgusting items are all cheap and nasty
Behene 回复2025-08-01
Dear customer, we understand your feelings very well. You may not have contacted the correct email address of our store. In order to solve your problem more efficiently, please send the specific situation to our customer service email: [email protected]. Our exclusive customer service team will provide you with the best solution within 24 hours.
Would not rate company at all, they will not respond to you, ordered over 2 wks ago, chased several times , product eventually came but it was the wrong product , again will not reply to emails , order at your own risk
Behene 回复2025-08-01
Dear customer, we understand your concerns and apologize for not receiving the product you requested. This may be due to a minor error made by our warehouse staff due to overcrowding. We can resend your package and provide you with a voucher to compensate for the long wait. Additionally, you may not have contacted our store through the correct email address, which may have delayed your response. To resolve this issue more efficiently, please contact our customer service email address: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do not buy anything from this company!
I ordered weeks ago, the only communication I’ve had since has been scam style newsletters trying to lure another sale.
I’ve emailed multiple times asking for an update but had nothing back.
The item purchased wasn’t a lot of money but imagine how many times they have got away with this via TikTok!
Placed an order before I read the reviews & thought what a fool I was! I immediately emailed the company & they got back to me within the day & communications upto date have been positive. It depends on how busy customs are to how quick you get your delivery! Arrived today and the jeans certainly have not disappointed, they are comfortable & fit perfectly! Thank you behene, one happy customer 😊
DO NOT USE - wanted to give 0 stars. Items took 3 weeks to arrive, awful quality. Contacted to return, initially responded but then stopped. Have sent several messages. Have now raised a dispute through my credit card company.
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