Behene (behene.com) has a 1.3 out of 5 rating on OK.one, based on 97 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained that the items received were of extremely poor quality, cheaply made, and completely different from what was initially advertised online. Many buyers also experienced major issues with incorrect sizing, missing orders, poor packaging, and frustratingly long delivery delays.
Some people were satisfied with specific items, noting that certain products fit comfortably or worked effectively during daily use. Reviewers genuinely appreciated well-fitting tops and effective personal care goods that met their expectations after purchasing. Buyers also shared pleasant experiences with specific functional items that delivered good results quickly.
Auto-generated from all reviews of this business. For reference only.
Do not trust this company I ordered a jacket paid money in good faith and they said it was delivered no POD they keep sending emails saying it was delivered and it was not delivered
I have no recourse to get my money back and nowhere to complain because my emails are just ignored
The contact number just goes to an engaged tone
My advice is definitely do not buy anything from this company you will be extremely disappointed!!!!!
Reply from Behene2026-10-06
Dear Customer,
We have received your message and understand that you have not yet received the item you ordered. Our team is deeply concerned about this situation. We fully appreciate your disappointment and sincerely apologize for the inconvenience caused.
We are firmly committed to the principle that every order deserves careful attention, and we take full responsibility for your order.
Please send your order details to our dedicated after-sales email address: [email protected]. A representative will personally follow up with you within 24 hours to provide a clear solution.
I mostly never write a review but this time I decided to write a review because my product was so horrible I’m convinced it is from Temu or AliExpress quality of the product is really bad and the packaging is really convincing with Chinese letters the shipping was also really bad had to wait 3 weeks to receive something disappointing….. so in short: horrible quality/horrible shipping/over priced and got the wrong size. DO NOT BUY
Reply from Behene2026-09-22
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: [email protected]. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
The strapless bra is nothing like advertised no support flimsy material do not buy
Reply from Behene2026-07-11
Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at [email protected] with your order details. We’ll get this sorted out for you.
Wow I really hate this company I bought a facia belt and when I bought it it said that my order didint exist. THIS IS A SCAM! I want my 40$ back
Reply from Behene2026-07-05
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: [email protected]. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Absolutely dissatisfied with the products received, not as described with a very poor quality, the quality is cheap and flimsy. The customer service is frustrating, unresponsive to emails and a lack of any support for order returns.
Don't even bother to use them and ordering their expensive poor quality products..... if I could put Zero Star I would have........
Reply from Behene2026-06-23
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: [email protected]. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
I have just received my order & it doesn’t fit again due to sizing & age tried to request a return but the customer service keeps saying that they are sorry for the delay when it has arrived. I will disputing this with my bank so never buy from company
Reply from Behene2026-06-23
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: [email protected] with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Ordered 3 mascaras and 3 primers, got 6 mascaras. No response from customer service so far and the product looks like a cheap mascaras from a kids makeup set. Avoid at all costs!
Reply from Behene2026-06-18
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: [email protected]. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
Very disappointed, I ordered on the 6th of June via ticktock link , they took my money and just disappeared nor tracking number, no confirmation, no update. Tried contacting them with no response . No response from the company
Reply from Behene2026-06-12
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Crap generic mascaras which bear no resemblance to what I ordered
Took forever to arrive
This company is deceptive which is blatant fraud
TikTok should be ashamed of themselves allowing such a shoddy retailer to sell through their site
I’m disgusted
Reply from Behene2026-06-11
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: [email protected]. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Placed an order not received it not even sent it out. It states waiting for details what details? They have everything needed. I have emailed twice first some weak excuse and the other nothing back yet but I have asked for a full refund. I click on the shop from the email I received it says scam enter at your own risk kind of thing so
that's a concern. Won't order again.
Reply from Behene2026-06-08
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: [email protected] . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Beware: Difficult Returns and Unresponsive Support
Bought 2 seamless bras via TikTok. Never do this! The sizes are incorrect according to the size chart. It comes from China and the sizes there are much smaller. Returning it and getting a refund is impossible. They don't respond to emails. Everything that appears on TikTok is fake!!!
Reply from Behene2026-06-04
Dear Customer, thank you for your honest feedback. We are very sorry to hear that the size of the item did not meet your expectations. Providing reliable products is of the utmost importance to us, and we understand that this situation must be a cause for concern. Please send your order details and a brief description of the issue to [email protected]. Our customer service team will carefully review your case and contact you within 24 hours to provide a suitable solution. We sincerely apologise for any inconvenience caused and thank you for your support.
The product doesn’t do what it’s supposed to do. It doesn’t lift or change anything.
Reply from Behene2026-06-01
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours, including troubleshooting guidance or a replacement if necessary. Please give us a chance to resolve this for you; thank you very much.
I was so excited to try this mouthwash!! I noticed a difference with the whitening of my teeth within 3 days!! My mouth felt fresher and my teeth felt cleaner. 100% recommend this product.
Awful company. Product NOT as described and they did not deliver what I ordered. Please don’t waste your money with this poor online retailer.
I am asking for a refund. Surprise no return address, and the customer service number does not work on their website.
Reply from Behene2026-05-25
Dear Customer, we are sorry you’re dissatisfied with your purchase. We acknowledge your request for a full refund and understand your inconvenience caused by missing return information and unavailable contact line.
Please share your order details via our official email [email protected] , we will promptly assist you to process refund matters.
Update:once I actually got a response, the resolution was provided, but unnecessarily frustrating that it took a trust pilot review to get a response!
but aItems arrived, which given some of the reviews is something! But they are badly sized and do not fit. Requested a return to email provided 5 days ago and am just getting automated response after automated response... absolutely no customer support and looks unlikely to get a refund ... DO NOT SHOP HERE
Reply from Behene2026-05-22
Dear Customer, thank you for your honest feedback. We are very sorry to hear that the size of the item did not meet your expectations. Providing reliable products is of the utmost importance to us, and we understand how frustrating this must be for you. If you would like to return the item for a refund, please send your order details to [email protected]. Our customer service team will carefully review your case and contact you within 24 hours to provide a suitable solution. We sincerely apologise for any inconvenience caused and thank you for your support.
This is nothing like the picture, it is just a cup with a sticker! A lot of money for what it is , I bought it for a present but it looked too cheap I had to buy something else AVOID !!!!! Don’t waste your money these companies need removed from the internet SCAM !
Reply from Behene2026-05-19
Dear Customer, we sincerely apologise for the inconvenience caused by the poor quality of the item you recently purchased. We fully understand your dissatisfaction and frustration, and we are deeply sorry for the unpleasant shopping experience this has caused you. Please send the details of your order to our customer service email address ([email protected]), and we will provide a solution as soon as possible. Thank you very much.
Product not as described. Really awful quality and size completely wrong.
Do not waste your money buying off them
Reply from Behene2026-05-08
Dear customer,
We sincerely apologize for the unpleasant experience you have had.
Could you please provide your order details to our customer service email([email protected] )?
We will do our best to resolve the issue for you as soon as possible.
Wish you all the best and have a nice day!
Hardly worthy of a star, dont waste your money, items were poor quality, still waiting on a returns policy.
Reply from Behene2026-05-05
Dear customer,
We are truly sorry to hear you are extremely disappointed with the poor quality of the items and the delay in receiving relevant return arrangements. We sincerely apologise for the unsatisfactory shopping experience we have caused you.
Could you please provide your order details to our customer service email([email protected] )? We will arrange your return procedure and resolve this matter for you as soon as possible.