Most reviewers were let down by their experience overall. Customers frequently complained that the items received were of extremely poor quality, cheaply made, and completely different from what was initially advertised online. Many buyers also experienced major issues with incorrect sizing, missing orders, poor packaging, and frustratingly long delivery delays.
Some people were satisfied with specific items, noting that certain products fit comfortably or worked effectively during daily use. Reviewers genuinely appreciated well-fitting tops and effective personal care goods that met their expectations after purchasing. Buyers also shared pleasant experiences with specific functional items that delivered good results quickly.
Scam company. Really annoyed with myself as I usually check, but it was cleverly done. I thought I was ordering tarte bb cream as advertised on tiktok but once you click to order it takes you to their website to pay and dont realise until after that it is a cheap version from China. The order wasn't shown in my tiktok shop but only as household on my bank account. The items came and were absolutely awful. Cheap crap and half empty. I raised a dispute with PayPal and behene emailed me saying that if I close the paypal case they will refund me and asked not to leave a negative review. I replied saying I would only close the case once refunded. They then said I had to close the case first as PayPal freezes the funds and they wouldnt be able to pay me, which is absolute rubbish.
I have now escalated the case with PayPal. Please dont order anything from this company but if you have, don't close any case you have raised against them, tactic used to get out of paying you.
The PDRN Pink Collagen Volume Multi Balm is junk!
The advert looks like it’s a smooth creamy face balm, when it’s actually like a tiny hard lip balm sized applicator that doesn’t go on nicely at all.
Completely false advertisement - I spent $49 on two miniature lip wax sticks.
DO NOT SHOP HERE!! Behene.com
I havent ever received my item . Emails do not get responded to.
Behene 回复2026-04-05
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Ordered 2 pairs of trousers absolutely poor quality junk. Asked for return label. They offered me 20 percent of £35.and to sell them to my family or friends. I refused. They offered half the money and to keep the trousers. I said ok I’ll hand them to charity and accepted the offer of half the value. Guess what no refund I bought them through TikTok too and they never showed as purchased on TikTok and it came through as household on bank statement. I opened a PayPal case and they messaged me asking me to close a case before I get refunded what type of consumer practice is that I’ve never heard of a company using tactics like this in all my days purchasing goods. Shame on you BEHENE. OR HOUSEHOLD OR WHATEVER TRADE NAME YOUR USING. DONT BOTHER TRYING TO DEFEND YOUR DODGY TACTICS. As suspected their reply means nothing they’ve had plenty of time to sort this I’ve got all the emails promising a refund by several agents. Take action and sort it Behene don’t hide behind your excuses.
Behene 回复2026-03-15
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: [email protected] , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
This was without doubt the cheapest junk I ever purchased, total wast of money. It arrived in a buckled envelope so there was no chance of opening it up in to any form. The print was cheaply produced, it loooked like a child had made it. I was expecting a beautiful Card that opened up in to a 3D bouquet, what I got did not match the advert. Would never buy again. I got it for my wife who does not appreciate cut flowers for Valentines day, what a let down.
Behene 回复2026-03-04
Dear Customer,
Thank you for your feedback. We sincerely apologize that the product was badly packaged, and causing a huge disappointment for you and your wife. Your case has been prioritized, and we will resolve it promptly.
Please contact our after-sales team via email: [email protected] . Our team will look into your issue carefully and provide a proper solution within 24 hours. Thank you for giving us a chance to make things right.
Ordered 2 bras through tiktok from Behene.. cost £29.95 no tracking..on my bank account as BARAK.COM..definitely scammers
Behene 回复2026-02-26
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: [email protected] ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
It's a scam. Please do not order from their site.
I received a pop up card which was not anywhere near advertised and chucked it in the bin as worthless. My fault for not checking here first!
Behene 回复2026-02-08
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: [email protected] , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Very poor company.
I ordered 2 items, they delivered something else. Similar but with way lower quality and ugly design. I sent an email to try to fix it, they replied once requesting images of what I received, I sent them the photos and since, no reply… try NOT to buy from them!
Behene 回复2026-02-08
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: [email protected] . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
I've ordered 2 pop up valentines day cards, 17 days to deliver, cards are totally different than what I ordered, and cheap and nasty, nothing like what they advertise, luckily i have time to get something else, avoid this company on all platforms.
Behene 回复2026-02-08
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: [email protected] . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I ordered the 3d flower pop up cards on the 9th of January and still haven't got them but behene have been untouch and rectified this mistake they are a nice company after all .
Behene 回复2026-01-19
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: [email protected]). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
I have purchased several pairs of jeans from this company, and I love the quality, value for money and comfort of them.
I recently had a concern with a pair but needn’t have worried as they soon sorted it out for me with no problem :)
Not as described cargo pants hair thin cheap nasty rubbish would give minus stars for them company not suppling what they advertise
Behene 回复2025-10-11
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Omg it wasn't anything like you advertised its a lip oil not a stay on lip stain didnt last on for 5 mins. Such a waste of money and lies
Behene 回复2025-10-11
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The tops arrived fine worn once went all out of shape the green top looked totally different colour on website looked khaki it arrived bright green for the money total waste of money
⭐☆☆☆☆ Very Poor Service — Wrong Item Supplied, No Resolution
I ordered Khadlaj Island Dreams from Behene, but instead they sent me Khadlaj Island, which I already own. As a fragrance collector, this completely defeated the purpose of my purchase.
When I raised the issue, the company ignored my initial message, and when they eventually replied, it was clearly an automated response that did not address the problem. Instead of offering a refund or replacement as required under consumer law, they told me I would need to pay for return shipping — even though the error was entirely theirs — or accept a 20% store voucher.
I asked them to confirm whether they even had Island Dreams in stock, but they refused to answer and kept repeating the same scripted message.
At no point did they take responsibility for their mistake or offer a fair resolution. I have now escalated the matter to my payment provider.
⚠️ Be very cautious ordering from this company. If they send you the wrong item, don’t expect proper customer service or a refund.
Behene 回复2025-09-25
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I have contacted customer service on many occasions and no one helps. Or comes back to you, all the other reviews say the same.
Just return the money you was give. In good faith.
I urge people not to buy for this company please read all the reviews.
Behene 回复2025-08-06
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at [email protected] with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Behene or what every your called I used the information you sent so don’t send messages to me on here on Trustpilot as I have stated your false advertising I have proof of your emails which I will add to this site if need be.
Behene 回复2025-08-06
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at [email protected]. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Goods recd. Customer service AI keeps repeating message even though all requirements met just keeps generating non-sensicle script. Goods not fit for purpose, no Customer service DONT BOTHER. Name of game is play silly for 14 days, don't supply return address info, churn out same request over and over so goes past return date.
Behene 回复2025-08-01
Hello, we're deeply sorry for this experience. We absolutely hate to see your issue delayed. We've urgently verified your feedback and found it to be inconsistent with our service standards. To resolve your issue more efficiently, please contact our customer service email:[email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours. Regardless of whether the return period has expired, we will fully support you.
Avoid them. Stated on TikTok next day postage but after one week nothing. No replies to my emails so I reported as fraud to my bank for a refund.
Behene 回复2025-08-01
Hello, because we ship from overseas, shipping may take slightly longer than usual, typically seven to ten days. This is normal. You may not have contacted our store's correct customer service email, which may have delayed resolving your issue. We understand your concerns. To resolve your issue more efficiently, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with a tracking number so you can locate your package at any time. If you no longer need the package and would like to return it for a refund, our dedicated customer service team will also provide you with the best solution within 24 hours.
Sent a striped dress in a tacky see through material not what I ordered from TikTok which isnt in TikTok account. Avoid like the plague. Emails responded to bartering how much refund they’ll give. Never received. Disputed with bank
Section 75 and refunded
Behene 回复2025-08-01
Dear customer, I'm very sorry that you received an unsatisfactory product. This is completely inconsistent with our service standards. We will immediately report the product quality issues to the supplier. If we promised you a refund, your bank will transfer the refund to your account within seven to fourteen days. If you have not received the refund within this period, please contact us at any time. To more efficiently resolve your issue, please send your details to our customer service email: [email protected]. Our dedicated customer service team will provide you with the best solution within 24 hours.
Zanzzea
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